Customer Onboarding Specialist Jobs in Michigan
Customer Onboarding Specialist jobs in Michigan are open across Grand Rapids, Detroit, and Ann Arbor and other Michigan metros, with employers like State Farm, Walgreens, and AutoZone hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 4,001+ Customer Onboarding Specialist jobs
Position Overview
Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key Responsibilities
Customer Survey Management & Analysis
- Lead the strategy and execution of global product quality surveys for customers and suppliers.
- Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
- Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
- Ensure data accuracy, reliability, and compliance (including GDPR requirements).
Insight Generation & Improvement Action Tracking
- Provide clear and actionable insights from survey results to support quality improvement initiatives.
- Ensure critical issues are supported with robust action plans and monitored to closure.
- Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
- Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & Governance
- Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
- Contribute to the annual global quality target setting process across brands and regions.
- Support validation of targets with regional quality leaders and manage escalation processes when required.
- Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional Support
- Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
- Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
- Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process Improvement
- Contribute to the development and enhancement of survey tools, reporting systems, and dashboards.
- Lead or support IT-related initiatives to improve accessibility and usability of survey data.
- Drive continuous improvement of survey methodologies and operational standards.
Basic Qualifications
- Bachelor's degree in Engineering, Data Analytics, Business, or related field
- Minimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data Analytics
- Strong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI)
- Experience working with customer satisfaction surveys or similar data-driven insights processes
- Fluent English (written and spoken)
Preferred Qualifications
- Master's degree in Engineering, Data Science, or a related discipline
- Experience in automotive quality, customer experience (CX), or benchmarking analysis
- Familiarity with survey design, statistical analysis, and correlation modeling
- Experience working in a global, cross-functional environment
- Knowledge of GDPR and data governance principles
- Strong presentation skills with the ability to influence senior stakeholders
- Experience leading digital/IT tool improvements or analytics platform development
Position Overview
Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.
This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.
Key Responsibilities
Customer Survey Management & Analysis
- Lead the strategy and execution of global product quality surveys for customers and suppliers.
- Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
- Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
- Ensure data accuracy, reliability, and compliance (including GDPR requirements).
Insight Generation & Improvement Action Tracking
- Provide clear and actionable insights from survey results to support quality improvement initiatives.
- Ensure critical issues are supported with robust action plans and monitored to closure.
- Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
- Drive prioritization of quality actions based on customer feedback and benchmarking insights.
Quality Target Definition & Governance
- Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
- Contribute to the annual global quality target setting process across brands and regions.
- Support validation of targets with regional quality leaders and manage escalation processes when required.
- Ensure transparency and clarity in target-setting methodologies.
Stakeholder Engagement & Cross-Functional Support
- Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
- Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
- Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
Systems & Process Improvement
- Contribute to the development and enhancement of survey tools, reporting systems, and dashboards.
- Lead or support IT-related initiatives to improve accessibility and usability of survey data.
- Drive continuous improvement of survey methodologies and operational standards.
Basic Qualifications
- Bachelor's degree in Engineering, Data Analytics, Business, or related field
- Minimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data Analytics
- Strong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI)
- Experience working with customer satisfaction surveys or similar data-driven insights processes
- Fluent English (written and spoken)
Preferred Qualifications
- Master's degree in Engineering, Data Science, or a related discipline
- Experience in automotive quality, customer experience (CX), or benchmarking analysis
- Familiarity with survey design, statistical analysis, and correlation modeling
- Experience working in a global, cross-functional environment
- Knowledge of GDPR and data governance principles
- Strong presentation skills with the ability to influence senior stakeholders
- Experience leading digital/IT tool improvements or analytics platform development
See All 4,001+ Customer Onboarding Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsCustomer Onboarding Specialist Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Onboarding Specialist Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
- State Farm489
- Walgreens217
- AutoZone195
- Meijer177
- Wendy's165
Top Industries Hiring
- Retail897
- Insurance577
- Automotive334
- Food & Beverage332
- Healthcare & Medical Services298
What Michigan Employers Look For
The qualifications that appear most often in customer onboarding specialist jobs across Michigan.
- 1-3 years of experience in customer onboarding, implementation, or customer success roles
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Experience using customer success tools like Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for cross-functional collaboration
- Ability to manage multiple onboarding projects simultaneously in a fast-paced environment
- Bachelor's degree in business, communications, or a related field preferred
Customer Onboarding Specialist Jobs in Michigan: Frequently Asked Questions
How many customer onboarding specialist jobs are there in Michigan?
There are 4,001+ customer onboarding specialist openings in Michigan on Migrate Mate as of June 2026, with the most roles in Grand Rapids, Detroit, and Ann Arbor. New positions post regularly as employers across Michigan hire.
How much do customer onboarding specialists make in Michigan?
Customer onboarding specialists in Michigan earn a median of about $43,950 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $30,670 for the lowest 10% to over $63,830 for the top 10%. Pay rises with experience, specialty, and employer.
Which Michigan cities have the most customer onboarding specialist jobs?
Grand Rapids, Detroit, and Ann Arbor have the most customer onboarding specialist openings in Michigan right now, with additional roles spread across smaller metros statewide.
Which companies hire customer onboarding specialists in Michigan?
Employers hiring customer onboarding specialists in Michigan include State Farm, Walgreens, and AutoZone, based on current listings on Migrate Mate as of June 2026.
Are there remote customer onboarding specialist jobs in Michigan?
Yes. About 5% of customer onboarding specialist openings tied to Michigan are remote or hybrid as of June 2026. The rest are on-site roles based in Michigan metros.
How do I apply for customer onboarding specialist jobs in Michigan?
You can apply to customer onboarding specialist jobs in Michigan directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Michigan location, then apply to each one that fits.
See All 4,001+ Customer Onboarding Specialist Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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