Customer Onboarding Specialist Jobs
Customer Onboarding Specialist jobs are open across SaaS, fintech, healthtech, and enterprise software companies, with specializations in technical onboarding, customer success, and implementation, at levels from associate to senior and manager. Find a role that fits below and apply directly.
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Showing 5 of 16+ Customer Onboarding Specialist jobs
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Customer Onboarding Specialist Jobs by Experience Level
See All 16 Customer Onboarding Specialist Jobs
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Find JobsCustomer Onboarding Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer onboarding specialist jobs.
- 1-3 years of experience in customer onboarding, customer success, or implementation roles
- Proficiency with CRM platforms and customer success tools such as Salesforce or Gainsight
- Strong written and verbal communication skills for guiding customers through product adoption
- Ability to manage multiple onboarding projects or customer accounts simultaneously
- Experience creating onboarding documentation, training materials, or help content
- Bachelor's degree in business, communications, or a related field preferred
Tips for Your Customer Onboarding Specialist Job Search
Quantify your time-to-value outcomes
Hiring managers want to see how fast you got customers to their first meaningful result. Rewrite your resume bullets to include the specific onboarding milestones you owned, like product activation rates or days-to-go-live, not just the tasks you completed.
Match your resume to the product type
Onboarding a self-serve SaaS tool looks nothing like onboarding an enterprise implementation. Read each job post carefully and mirror the language used, whether that's 'high-touch implementation,' 'scaled onboarding,' or 'customer education,' so your resume speaks directly to their model.
Apply early to roles that fit
Migrate Mate lists customer onboarding specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional coordination experience
Customer onboarding specialists sit between sales, product, and support teams every day. Call out specific examples where you coordinated across departments to unblock a customer, because interviewers consistently probe for this and generic teamwork answers fall flat.
Prepare a structured onboarding walkthrough
Many interviews include a role-play or case question asking you to walk through how you'd onboard a new customer. Prepare a repeatable framework covering discovery, setup, training, and first check-in, and be ready to adapt it live for a hypothetical product they give you.
Negotiate with retention and expansion data
When salary discussions begin, ground your ask in outcomes tied to customer retention or expansion revenue from accounts you onboarded. Showing that your onboarding work reduced churn or increased upsell rates positions you as a revenue-side hire, not just a support cost.
Customer Onboarding Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer onboarding specialists?
The most active employers for customer onboarding specialists right now are BlueGrace Logistics, Foley, and Sauce, and the most openings are in Texas, Florida, and Michigan, based on current listings on Migrate Mate as of November 2026. SaaS and fintech companies consistently drive the highest volume of postings for this role.
How many customer onboarding specialist jobs are remote?
About 89% of customer onboarding specialist openings are fully remote or hybrid as of November 2026, reflecting strong demand for candidates who can run virtual onboarding programs. Roles focused on self-serve or scaled onboarding tend to be the most remote, while high-touch enterprise implementation positions are more likely to require occasional on-site presence.
How do you become a customer onboarding specialist?
Start by building experience in a customer-facing role such as customer support, account coordination, or inside sales, where you practice explaining products and resolving issues. From there, develop skills in project coordination, product training, and written communication. Familiarity with CRM tools and the ability to document repeatable processes will make your application stand out when you move into dedicated onboarding roles.
Can you get hired as a customer onboarding specialist with little experience?
Yes, many entry-level customer onboarding specialist roles are open to candidates coming from customer support, retail, or client services backgrounds. Employers care most about your ability to explain complex products clearly, stay organized across multiple accounts, and build rapport quickly. Framing any experience where you guided someone through a process or solved a product problem will strengthen your application even without a direct onboarding title.
What does the customer onboarding specialist interview process look like?
Most interview processes include an initial recruiter screen focused on your background and communication style, followed by a hiring manager interview covering how you've structured onboarding programs and handled difficult customers. Many companies add a practical exercise, such as a mock onboarding call or a take-home case asking you to map out an onboarding plan for a hypothetical customer. Final rounds often involve a cross-functional panel with sales or product stakeholders.
Where can I find and apply to customer onboarding specialist jobs?
You can find and apply to customer onboarding specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and experience level, then apply directly to each one that fits.
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