Customer Onboarding Specialist Jobs in Texas

INTRODUCTION

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for an entry-level Onboarding Specialist to join our growing Client Success team. Do you love high-end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized and project-oriented? Are you eager to hit the ground running? If so, we’d love to speak with you!

As an Onboarding Specialist, your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client, understanding their business, brand, and vision and translating it into actionable steps for our internal teams. As the primary point of contact, you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product, processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through.

ROLE AND RESPONSIBILITIES

You’re good at:

• Understanding what amazing design looks like and articulating the details to clients
• Anticipating and understanding client vision, translating them into actionable next steps
• Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
• Identifying problems and proposing solutions
• Using software and tools to help yourself, team and clients stay organized and on schedule
• Interpreting, guiding, and executing client’s vision
• Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

You have:

• 0-2 years experience in software implementation, media agency campaign execution, or creative operations for a design company
• Previous success interning or working in fast-pace, high-volume environments
• Coordinated client calls, meetings, and projects
• Experience serving clients and attending to their needs
• Enthusiasm, competitive spirit, friendly and sunny disposition
• Understanding of platforms like Squarespace, Shopify, WordPress is a plus
• An interest in luxury real estate industry (a passion is a plus)

You crush:

• Drawing people in with your excitement and can-do attitude
• Feeling empowered removing roadblocks for client and team members
• Working efficiently and know how to hit deadlines
• Not taking yourself too seriously

COMPENSATION

plus 20% performance bonus (paid quarterly) + full benefits + competitive equity

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.