Service Team Lead Jobs in Texas
Service Team Lead jobs in Texas are in strong demand, with active hiring concentrated in retail, logistics, hospitality, and field services operations across a market that ranges from entry-level team lead roles through senior operations leadership. Houston, Dallas, and San Antonio are the heaviest hiring centers, where large employers like H-E-B, Amazon, and AT&T consistently fill service team lead positions across their Texas operations. The most sought-after specialties are customer service operations, last-mile logistics coordination, and technical field service supervision. Find a role that fits below and apply directly.
Find Service Team Lead JobsOverview
Showing 5 of 169+ Service Team Lead jobs
JOB SUMMARY
The Financial Services Team Lead provides oversight and leadership to the Financial Services department. As part of the Financial Services leadership team, the Team Lead will assist the Financial Services Manager with the scheduling, planning, and training of the team to ensure all work products, solutions, and recommendations are accurate and compliant with federal, state, and other agency regulatory requirements. He/She is also responsible for assisting in the overall project management control of Financial Services’ projects. The Team Lead will also assist the Financial Services Manager in preparing reports, developing and updating processes, and providing motivation, leadership, and assistance to the Financial Services Analysts.
KEY RESPONSIBILITIES
I. Assists in managing the financial aid process
- Provides support to the Financial Services Manager and Financial Services Analysts in the accurate and timely review of all student files; including verification, ISIR corrections, professional judgments, COD rejects, conflicting information, approving funds, calculating R2T4s, processing credit balances, answering financial aid inquiries from students and staff, and ensuring academic years, payment periods, loan periods, term codes, and disbursement dates are accurate.
- Provides instruction, assistance, and leadership to support the financial aid process and support Financial Services objectives and goals.
- Prepares reports for the Financial Services Manager reflecting team activity to ensure critical information is conveyed on a timely basis.
II. Ensures compliance with Title IV policy
- Is a subject matter expert on financial aid policy (Federal and Delta) to ensure Delta is in compliance with all federal regulations and institutional procedures.
- Assists the Financial Services Manager with responding to internal quality assurance findings and recommending improvements where necessary.
III. Provides financial aid customer service
- Responds to inquiries and requests from staff and students to ensure prompt resolution of financial aid issues.
- Ensures Financial Services Analysts review student files within the terms of the service level agreement and Federal regulations.
- Communicates regularly and effectively with various team members including campus level and regional staff to proactively resolve issues and discuss opportunities for process improvement.
- Handles escalations from the Financial Services Analysts, and also escalates his/her own issues to the Financial Services Manager.
- Handles complaints and suggestions from Financial Services Analysts and/or internal customers.
IV. Assists in leading and developing others
- Under the direction of the Financial Services Manager, provides individual and/or team training to minimize skill gaps required to be a successful Financial Services Analyst.
- Assists others to improve their performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in a timely manner to motivate and foster teamwork.
- Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the team.
- Assists in problem-solving to ensure the team achieves their daily/weekly goals.
- Assists the Financial Services Manager with interviewing and hiring qualified candidates.
EDUCATION AND EXPERIENCE REQUIRED
- Associate’s degree (or equivalent experience and education) in Business, Finance, Accounting or related field
- 1-2 years of progressive financial aid experience
- Experience with student management software (e.g., CampusVue and Broadleaf)
- Solid working knowledge of federal/state government education regulations
- Knowledge of Title IV Compliance
- Knowledge of Microsoft Office programs, CampusVue, and Broadleaf
- High level of integrity
- Strong sense of personal responsibility
- Ability to lead and recommend changes to mitigate exceptions
- Ability to operate in a dynamic & flexible environment with confidence and poise
- Ability to manage internal relationships at all organizations levels effectively
- Superior oral and written communication skills
- Problem-solving and critical thinking skills are a MUST
- Able to manage multiple documents and projects simultaneously
- Attention to detail
EDUCATION AND EXPERIENCE PREFERRED
- Bachelor’s degree in Business, Finance, Accounting or a related field
- 2-3 years progressive financial aid experience
- 1-2 years of experience with CampusVue and Broadleaf software
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.
NOTE
This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.
JOB SUMMARY
The Financial Services Team Lead provides oversight and leadership to the Financial Services department. As part of the Financial Services leadership team, the Team Lead will assist the Financial Services Manager with the scheduling, planning, and training of the team to ensure all work products, solutions, and recommendations are accurate and compliant with federal, state, and other agency regulatory requirements. He/She is also responsible for assisting in the overall project management control of Financial Services’ projects. The Team Lead will also assist the Financial Services Manager in preparing reports, developing and updating processes, and providing motivation, leadership, and assistance to the Financial Services Analysts.
KEY RESPONSIBILITIES
I. Assists in managing the financial aid process
- Provides support to the Financial Services Manager and Financial Services Analysts in the accurate and timely review of all student files; including verification, ISIR corrections, professional judgments, COD rejects, conflicting information, approving funds, calculating R2T4s, processing credit balances, answering financial aid inquiries from students and staff, and ensuring academic years, payment periods, loan periods, term codes, and disbursement dates are accurate.
- Provides instruction, assistance, and leadership to support the financial aid process and support Financial Services objectives and goals.
- Prepares reports for the Financial Services Manager reflecting team activity to ensure critical information is conveyed on a timely basis.
II. Ensures compliance with Title IV policy
- Is a subject matter expert on financial aid policy (Federal and Delta) to ensure Delta is in compliance with all federal regulations and institutional procedures.
- Assists the Financial Services Manager with responding to internal quality assurance findings and recommending improvements where necessary.
III. Provides financial aid customer service
- Responds to inquiries and requests from staff and students to ensure prompt resolution of financial aid issues.
- Ensures Financial Services Analysts review student files within the terms of the service level agreement and Federal regulations.
- Communicates regularly and effectively with various team members including campus level and regional staff to proactively resolve issues and discuss opportunities for process improvement.
- Handles escalations from the Financial Services Analysts, and also escalates his/her own issues to the Financial Services Manager.
- Handles complaints and suggestions from Financial Services Analysts and/or internal customers.
IV. Assists in leading and developing others
- Under the direction of the Financial Services Manager, provides individual and/or team training to minimize skill gaps required to be a successful Financial Services Analyst.
- Assists others to improve their performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in a timely manner to motivate and foster teamwork.
- Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the team.
- Assists in problem-solving to ensure the team achieves their daily/weekly goals.
- Assists the Financial Services Manager with interviewing and hiring qualified candidates.
EDUCATION AND EXPERIENCE REQUIRED
- Associate’s degree (or equivalent experience and education) in Business, Finance, Accounting or related field
- 1-2 years of progressive financial aid experience
- Experience with student management software (e.g., CampusVue and Broadleaf)
- Solid working knowledge of federal/state government education regulations
- Knowledge of Title IV Compliance
- Knowledge of Microsoft Office programs, CampusVue, and Broadleaf
- High level of integrity
- Strong sense of personal responsibility
- Ability to lead and recommend changes to mitigate exceptions
- Ability to operate in a dynamic & flexible environment with confidence and poise
- Ability to manage internal relationships at all organizations levels effectively
- Superior oral and written communication skills
- Problem-solving and critical thinking skills are a MUST
- Able to manage multiple documents and projects simultaneously
- Attention to detail
EDUCATION AND EXPERIENCE PREFERRED
- Bachelor’s degree in Business, Finance, Accounting or a related field
- 2-3 years progressive financial aid experience
- 1-2 years of experience with CampusVue and Broadleaf software
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.
NOTE
This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.
See All 169+ Service Team Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Service Team Lead JobsService Team Lead Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Service Team Lead Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Target34
- American Eagle Outfitters21
- Tractor Supply20
- Bass Pro Shops13
- Garver7
Top Industries Hiring
- Retail108
- Healthcare & Medical Services14
- Consulting & Professional Services11
- Technology & Software7
- Consumer Goods6
What Texas Employers Look For
The qualifications that appear most often in service team lead jobs across Texas.
- Two or more years of supervisory or team lead experience in a service environment
- Demonstrated ability to coach, schedule, and performance-manage a frontline team
- Proficiency with workforce management or point-of-sale systems used in Texas operations
- Strong communication skills for coordinating between frontline staff and district management
- Proven ability to meet service-level targets, quality metrics, and customer satisfaction scores
- Flexibility to work varied shifts including evenings, weekends, and peak Texas retail seasons
Service Team Lead Jobs in Texas: Frequently Asked Questions
How do you become a service team lead in Texas?
The most direct path is frontline experience in the same service environment where you want to lead, followed by an internal promotion or a lateral move to a team lead posting. Texas does not require a state-issued license for most service team lead roles. Employers typically look for completed secondary education or an associate degree, demonstrated reliability in a customer-facing or operations role, and a willingness to take on scheduling and coaching responsibilities before a formal promotion.
Which companies hire service team leads in Texas?
Employers hiring service team leads in Texas right now include Target, American Eagle Outfitters, and Tractor Supply, based on current listings on Migrate Mate as of June 2026. Texas's scale as a retail, logistics, and energy services hub means large companies maintain ongoing pipelines for this role rather than hiring only for occasional vacancies.
Which Texas cities have the most service team lead jobs?
Austin, Dallas, and Houston have the most service team lead openings in Texas. Houston's size as a logistics and energy services hub drives its volume, Dallas anchors a dense retail and corporate operations corridor, and San Antonio's large hospitality and healthcare support sector creates steady demand for frontline supervision roles across the metro.
Are there remote service team lead jobs in Texas?
Yes, but they're rare. Service team leads typically oversee people and physical operations on-site, which limits remote options in most industries. About 4% of service team lead openings tied to Texas are remote or hybrid as of June 2026, and those roles are concentrated in technical support operations and customer service centers where the team works digitally rather than in a shared physical space.
How can I get hired as a service team lead in Texas with little or no experience?
The most realistic entry path is a full-time frontline role at a large Texas employer that promotes from within, then a move into a keyholder, shift supervisor, or assistant team lead title before stepping up. H-E-B, Amazon fulfillment centers, and AT&T retail stores in Texas all run structured internal advancement tracks for associates who consistently hit performance targets. Building skills in scheduling tools, conflict resolution, and inventory accountability gives candidates a measurable edge when applying for their first formal lead posting.
Where can I find and apply to service team lead jobs in Texas?
You can find and apply to service team lead jobs in Texas on Migrate Mate, which lists current Texas openings across industries and hiring cities. Find roles that fit your experience and location, then apply directly to the employers posting them.
See All 169+ Service Team Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Service Team Lead Jobs