Customer Operations Manager Jobs in Boston, MA
Customer Operations Manager jobs in Boston are concentrated in the Seaport District, Back Bay, and the Fenway/Longwood corridor, with strong demand coming from life sciences, financial services, and technology companies. Employers actively hiring right now include Dana-Farber Cancer Institute, Amazon, and Beth Israel Lahey Health. See the openings below and apply to the ones that match your experience.
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Showing 5 of 133+ Customer Operations Manager jobs
Position Title: MGR, GENERAL II
Pay Grade: 14
Salary: $85000 - $90000
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
Being part of the Company Management team is about making a difference. If you are passionate about providing the best possible service to residents and customers then we want you to join our team and make a difference today! As a General Manager, you will be directly responsible for the overall operation and cost-effective management of multiple dining service departments in more than one facility in a given geography. Ensures team achievement of financial goals and targets.
Key Responsibilities:
- Is well versed in all aspects of foodservice management, with a proven track record of success
- Takes ownership of the operation and ensure operation meets all timelines for service and all other timelines established by management and/or client
- Manages all financials including planning, budget development and analysis, and financial reporting
- Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers
- Demonstrates initiative and good judgement in assisting customers, clients, peers and subordinates
- Conducts management meetings
- Has the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations
- Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
- Hires, trains and orientates new management associates
Preferred Qualifications:
- B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus five to seven years of directly related experience preferred
- Minimum of five years of retail operational foodservice management experience preferred, flexible depending upon formal degree or training
- Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
- P&L accountability and contract-managed service experience is desirable
- Multi-unit management experience preferred
- Experience with cash retail operations
- Retail marketing experience is highly desirable
- Supervisory, leadership, management and coaching skills
- Good communication skills both written and verbal
- Ability to communicate on various levels to include management, customer and associate levels
- Knowledge of financial, budgetary, accounting and computational practices
- Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
- Certified Dietary Manager (CDM) certification highly desirable
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Position Title: MGR, GENERAL II
Pay Grade: 14
Salary: $85000 - $90000
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Job Summary
Being part of the Company Management team is about making a difference. If you are passionate about providing the best possible service to residents and customers then we want you to join our team and make a difference today! As a General Manager, you will be directly responsible for the overall operation and cost-effective management of multiple dining service departments in more than one facility in a given geography. Ensures team achievement of financial goals and targets.
Key Responsibilities:
- Is well versed in all aspects of foodservice management, with a proven track record of success
- Takes ownership of the operation and ensure operation meets all timelines for service and all other timelines established by management and/or client
- Manages all financials including planning, budget development and analysis, and financial reporting
- Is proactive and positive; interacts professionally with a diverse group of associates, peers, managers, suppliers, clients and customers
- Demonstrates initiative and good judgement in assisting customers, clients, peers and subordinates
- Conducts management meetings
- Has the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations
- Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
- Hires, trains and orientates new management associates
Preferred Qualifications:
- B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus five to seven years of directly related experience preferred
- Minimum of five years of retail operational foodservice management experience preferred, flexible depending upon formal degree or training
- Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
- P&L accountability and contract-managed service experience is desirable
- Multi-unit management experience preferred
- Experience with cash retail operations
- Retail marketing experience is highly desirable
- Supervisory, leadership, management and coaching skills
- Good communication skills both written and verbal
- Ability to communicate on various levels to include management, customer and associate levels
- Knowledge of financial, budgetary, accounting and computational practices
- Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
- Certified Dietary Manager (CDM) certification highly desirable
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Eurest are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
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Find JobsCustomer Operations Manager Job Market in Boston
Who's Hiring
- Dana-Farber Cancer Institute6
- Amazon5
- Beth Israel Lahey Health4
- Chewy2
- Whoop2
Top Industries Hiring
- Technology & Software19
- Consulting & Professional Services15
- Healthcare & Medical Services14
- Retail7
- Education7
Customer Operations Manager Jobs in Boston: Frequently Asked Questions
How do I get a customer operations manager job in Boston?
Focus your search on the Seaport District and Back Bay, where life sciences firms, financial services companies, and B2B software outfits cluster their operations teams. Experience with CRM platforms and cross-functional process improvement carries real weight here. Candidates who can show measurable outcomes in customer retention or service efficiency tend to stand out in Boston's metrics-driven employer base.
Which companies hire customer operations managers in Boston?
Boston customer operations manager roles are posted by Dana-Farber Cancer Institute, Amazon, and Beth Israel Lahey Health and others right now, based on current listings on Migrate Mate as of June 2026. Boston's mix of established financial institutions, growing biotech firms, and venture-backed tech companies makes it one of the more diverse hiring markets for this role in the Northeast.
Are there remote customer operations manager jobs in Boston?
Yes, though availability depends on the role, since customer operations managers who oversee in-person service teams or physical workflows tend to be required on-site, while those focused on digital platforms and analytics often work flexibly. About 27% of customer operations manager openings tied to Boston are remote or hybrid as of June 2026, with the strongest remote availability in technology and financial services roles.
How can I get a customer operations manager job in Boston with little or no experience?
The most realistic entry path in Boston is through customer success coordinator or operations analyst roles at the city's mid-size SaaS and fintech companies, many of which are clustered in the Seaport and Cambridge. Boston's dense university ecosystem also means that contract and rotational operations roles at healthcare networks like Mass General Brigham or academic medical centers in the Longwood area regularly hire early-career candidates looking to build toward a management track.
Which industries hire the most customer operations managers in Boston?
The sectors hiring the most customer operations managers in Boston are Technology & Software, Consulting & Professional Services, and Healthcare & Medical Services, based on current listings on Migrate Mate as of June 2026. Boston's concentration of research hospitals, asset managers, and enterprise software companies creates sustained demand for operations managers who can bridge customer-facing teams with internal process and technology functions.
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