Security Operations Manager Jobs in Massachusetts
Security Operations Manager jobs in Massachusetts are in strong demand, concentrated in cybersecurity, financial services, healthcare, defense contracting, and higher education, with openings at every level from junior SOC supervisor through senior operations director. The heaviest hiring activity is in Boston, Cambridge, and Waltham, where employers like Raytheon Technologies, Fidelity Investments, and Mass General Brigham maintain large security operations functions. The most sought-after specialties in Massachusetts are threat detection and incident response, SOC program management, and compliance-driven security operations supporting regulated industries. Find a role that fits below and apply directly.
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The Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 12-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.
The goal of DYS is to focus on youths’ gradual reintegration back to the community as productive citizens. DYS works in partnership with provider agencies, law enforcement and school officials, families, communities and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody. By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.
For additional information about the Department of Youth Services and its programs please watch: https://drive.google.com/file/d/1gyP0kCJ181nBakh9Cc0pNNEyPw7kAoI6/view
We are seeking a dynamic and energetic individual for the role of Security Team Specialist II located at the Western Regional Office at 280 Tinkham Rd, Springfield, MA 01128. The Security Team Specialist II will provide oversight and guidance to Security Team Specialist I’s and will serve as the liaison between administrative and security personnel in the facility. You will exercise direct supervision over, assign work to and review the performance of employees of a lower grade and participate in the training and mentoring of new employees.
Duties/Responsibilities of this position include, but are not limited to the following:
Monitor surveillance cameras and patrol assigned interior and exterior areas including parking areas; check locks, maintain security by conducting searches for contraband, preventing incidents and ensuring the safety of staff, clients, residents and youth throughout the facility.
Inspect fire and other safety equipment in and around the facility in accordance with established agency procedures and standards to maintain safety of the property, staff, youth, clients and other occupants.
Respond to emergency situations by administering first aid, locking down unsecured areas, calling for assistance and performing other actions necessary to gain control of the situation and maintain the safety of all parties involved.
Gather information in accordance with established procedures in the occurrence of an incident; enter relevant information into the operations log or electronic client information system to maintain a record of incidents and activities and to share information in an organized manner with the appropriate authorities.
Based on assignment, conduct curfew monitoring phone calls to youth placed in the community as determined by regional agency management.
Take the appropriate action, in accordance with authorized procedures, to handle specific violations or to respond to emergency situations.
Notify other staff and call for assistance to handle emergency situations.
Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
Lock down the facility based on the facility administrator’s authority.
Determine if restraints are necessary when transporting youth.
Deny the transition or transport of youth, clients or residents.
Refuse access to visitors.
Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
Serve as liaison between administrative and security personnel and coordinate the activities of first responders and law enforcement with other agencies to keep parties informed, to encourage communication and to support the achievement of common goals.
Investigate internal agency staff; confront youth, clients, residents and staff regarding policy infractions and report such infractions to supervisor; document all occurrences in the operations log to enforce agency policies and ensure the safety of all staff and youth.
Conduct staff meetings and briefing sessions with subordinates to share information regarding policies, practices, standards and general updates to keep subordinates informed, efficient and in compliance.
Provide or arrange for employee training regarding facility policies and procedures, technical on-the-job requirements and problem solving techniques to encourage professional development and to improve employee’s ability to effectively secure the facility.
Schedule work for subordinates to ensure adequate operational coverage to maintain the safety of the facility.
Direct, assign and supervise the work of subordinate staff; confirm and approve time in Self Service Time Attendance (SSTA); prepare work schedules to ensure adequate operational coverage; manage the use of overtime; complete meaningful Employee Performance Review System (EPRS) reports and work with HR to administer a process for progressive discipline.
Assign and prioritize work for subordinates.
Authorize youth, clients or residents to use the facility grounds.
Take or recommend corrective action against staff members who are not in compliance with agency policies and procedures.
Confiscate keys and/or other items from staff members who are deemed a security risk.
Send staff home if there is a perceived security risk.
Preferred Qualifications:
Excellent written and verbal communication skills; ability to report emergencies to 911 and designated emergency responders; ability to write clearly and produce legible Incident Reports; Ability to read and understand all posted warning and danger signs of potential hazards, safety instructions and Owner Policies.
Proficiency with access control, video management and communication system platforms.
Experience with data collection; experience with handling contraband and knowledge of chain of command and key control.
Proficiency with Microsoft Office Suite.
Ability to remain calm in emergency situations; excellent judgement and the ability to evaluate situations, identify critical issues quickly and accurately and respond appropriately in accordance with departmental policy and procedures.
Ability to supervise subordinate staff including the assignment, review and evaluation of work.
Ability to research, investigate, and compile information; document and relate information; ability to document and relay information clearly and accurately.
Ability to mediate conflict with tact, diplomacy and professionalism; Ability to maintain professional composure, adapt to changes in the external environment and organization.
Ability to produce written routine correspondence, including logs and reports.
Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to maintain composure when dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
Ability to deal with stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Ability to deal with multiple tasks concurrently.
Ability to use discretion when handling sensitive and confidential information.
Prior experience in similar security work, be persons of mature judgment and be able to think and act quickly in an emergency.
The ideal candidate should be flexible and adaptable; Ability to work as part of a team.
Knowledge of the procedures and techniques for handling and transporting restrained and/or injured persons.
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and recommending disciplinary action.
Ability to write concisely, express thoughts clearly and logically.
Additional Information:
Must have reliable transportation.
Minimum Age Requirement: 21 years
The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends. Our residential facilities require 24/7 monitoring; assigned shifts include day, evening and night.
Location: 280 Tinkham Rd, Springfield, MA 01128
Shift: 1st Shift Tuesday through Saturday 8:00 AM- 4:00 PM
Days Off: Sunday and Monday Off
About the Department Of Youth Services:
As the Juvenile Justice agency for the Commonwealth of Massachusetts, the Department of Youth Services promotes positive change in the youth in our care and custody. Our mission is to make communities safer by improving the life outcomes for youth in our care. We achieve our mission through investing in highly qualified staff and a service continuum that engages youth, families, and communities in strategies that support positive youth development. For more information, please go to: https://www.mass.gov/orgs/department-of-youth-services.
Pre-Offer Process:
Candidates must pass a pre-employment screening which includes:
- Drug Screening
- Psychological Screening
- Medical Examination
- Physical Abilities Test (PAT)
If you would like more information, please logon to the DYS website www.mass.gov/dys to access detailed information on the Pre-Employment process.
Pre-Offer Checks:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements: Applicants must have at least (A) two (2) years of full-time, or equivalent part-time experience in work involving the protection and/or security of buildings, equipment or individuals or (B) any equivalent combination of the required experience and substitutions below:
Substitutions:
I. An Associate’s degree with a major in a related field may be substituted for maximum of one (1) year of the required experience. *
II. A Bachelor’s degree or higher, with a major in a related field may be substituted for the required experience.*
Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.
Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Primary Location
: United States-Massachusetts-Springfield-280 Tinkham RoadJob
: Public SafetyAgency
: Department of Youth ServicesSchedule
: Full-timeShift
: DayJob Posting
: Nov 13, 2026, 9:14:59 AMNumber of Openings
: 1Salary
: 59,393.62 - 80,225.60 YearlyThe Department of Youth Services (DYS) is the juvenile justice agency for the Commonwealth of Massachusetts. We work with young people who are detained or committed and provide detention, custody, diagnosis, education and support to young people ages 12-21. Most of the youth served are between the ages 14 and 18. The Department promotes positive change for the youth committed to our care, and has been on the forefront of de-institutionalization, in part, by providing adolescent-focused rehabilitation to youth in residential treatment.
The goal of DYS is to focus on youths’ gradual reintegration back to the community as productive citizens. DYS works in partnership with provider agencies, law enforcement and school officials, families, communities and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody. By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.
For additional information about the Department of Youth Services and its programs please watch: https://drive.google.com/file/d/1gyP0kCJ181nBakh9Cc0pNNEyPw7kAoI6/view
We are seeking a dynamic and energetic individual for the role of Security Team Specialist II located at the Western Regional Office at 280 Tinkham Rd, Springfield, MA 01128. The Security Team Specialist II will provide oversight and guidance to Security Team Specialist I’s and will serve as the liaison between administrative and security personnel in the facility. You will exercise direct supervision over, assign work to and review the performance of employees of a lower grade and participate in the training and mentoring of new employees.
Duties/Responsibilities of this position include, but are not limited to the following:
Monitor surveillance cameras and patrol assigned interior and exterior areas including parking areas; check locks, maintain security by conducting searches for contraband, preventing incidents and ensuring the safety of staff, clients, residents and youth throughout the facility.
Inspect fire and other safety equipment in and around the facility in accordance with established agency procedures and standards to maintain safety of the property, staff, youth, clients and other occupants.
Respond to emergency situations by administering first aid, locking down unsecured areas, calling for assistance and performing other actions necessary to gain control of the situation and maintain the safety of all parties involved.
Gather information in accordance with established procedures in the occurrence of an incident; enter relevant information into the operations log or electronic client information system to maintain a record of incidents and activities and to share information in an organized manner with the appropriate authorities.
Based on assignment, conduct curfew monitoring phone calls to youth placed in the community as determined by regional agency management.
Take the appropriate action, in accordance with authorized procedures, to handle specific violations or to respond to emergency situations.
Notify other staff and call for assistance to handle emergency situations.
Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
Lock down the facility based on the facility administrator’s authority.
Determine if restraints are necessary when transporting youth.
Deny the transition or transport of youth, clients or residents.
Refuse access to visitors.
Assist in the evacuation of youth, clients, residents or students in drills or emergency situations.
Receive and respond to telephone calls from both internal and external parties to provide requested information and guidance to other departments within the facility, other agencies and the general public.
Transport youth, clients or residents who may be injured or restrained, to various areas within the facility to ensure the security of all staff, youth, residents and clients.
Receive, screen, register and direct visitors to determine visitation eligibility, to preserve order in the facility and to maintain the well-being of residents.
Based on assignment, incumbents maintain electronic records of staff vehicle registration and vehicle identification and manage employee identification cards.
Serve as liaison between administrative and security personnel and coordinate the activities of first responders and law enforcement with other agencies to keep parties informed, to encourage communication and to support the achievement of common goals.
Investigate internal agency staff; confront youth, clients, residents and staff regarding policy infractions and report such infractions to supervisor; document all occurrences in the operations log to enforce agency policies and ensure the safety of all staff and youth.
Conduct staff meetings and briefing sessions with subordinates to share information regarding policies, practices, standards and general updates to keep subordinates informed, efficient and in compliance.
Provide or arrange for employee training regarding facility policies and procedures, technical on-the-job requirements and problem solving techniques to encourage professional development and to improve employee’s ability to effectively secure the facility.
Schedule work for subordinates to ensure adequate operational coverage to maintain the safety of the facility.
Direct, assign and supervise the work of subordinate staff; confirm and approve time in Self Service Time Attendance (SSTA); prepare work schedules to ensure adequate operational coverage; manage the use of overtime; complete meaningful Employee Performance Review System (EPRS) reports and work with HR to administer a process for progressive discipline.
Assign and prioritize work for subordinates.
Authorize youth, clients or residents to use the facility grounds.
Take or recommend corrective action against staff members who are not in compliance with agency policies and procedures.
Confiscate keys and/or other items from staff members who are deemed a security risk.
Send staff home if there is a perceived security risk.
Preferred Qualifications:
Excellent written and verbal communication skills; ability to report emergencies to 911 and designated emergency responders; ability to write clearly and produce legible Incident Reports; Ability to read and understand all posted warning and danger signs of potential hazards, safety instructions and Owner Policies.
Proficiency with access control, video management and communication system platforms.
Experience with data collection; experience with handling contraband and knowledge of chain of command and key control.
Proficiency with Microsoft Office Suite.
Ability to remain calm in emergency situations; excellent judgement and the ability to evaluate situations, identify critical issues quickly and accurately and respond appropriately in accordance with departmental policy and procedures.
Ability to supervise subordinate staff including the assignment, review and evaluation of work.
Ability to research, investigate, and compile information; document and relate information; ability to document and relay information clearly and accurately.
Ability to mediate conflict with tact, diplomacy and professionalism; Ability to maintain professional composure, adapt to changes in the external environment and organization.
Ability to produce written routine correspondence, including logs and reports.
Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to maintain composure when dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
Ability to deal with stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Ability to deal with multiple tasks concurrently.
Ability to use discretion when handling sensitive and confidential information.
Prior experience in similar security work, be persons of mature judgment and be able to think and act quickly in an emergency.
The ideal candidate should be flexible and adaptable; Ability to work as part of a team.
Knowledge of the procedures and techniques for handling and transporting restrained and/or injured persons.
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining the need for disciplinary action and recommending disciplinary action.
Ability to write concisely, express thoughts clearly and logically.
Additional Information:
Must have reliable transportation.
Minimum Age Requirement: 21 years
The ideal candidate is flexible and responsive to change. Employees in this position may be required to work extended hours, nights, holidays and/or weekends. Our residential facilities require 24/7 monitoring; assigned shifts include day, evening and night.
Location: 280 Tinkham Rd, Springfield, MA 01128
Shift: 1st Shift Tuesday through Saturday 8:00 AM- 4:00 PM
Days Off: Sunday and Monday Off
About the Department Of Youth Services:
As the Juvenile Justice agency for the Commonwealth of Massachusetts, the Department of Youth Services promotes positive change in the youth in our care and custody. Our mission is to make communities safer by improving the life outcomes for youth in our care. We achieve our mission through investing in highly qualified staff and a service continuum that engages youth, families, and communities in strategies that support positive youth development. For more information, please go to: https://www.mass.gov/orgs/department-of-youth-services.
Pre-Offer Process:
Candidates must pass a pre-employment screening which includes:
- Drug Screening
- Psychological Screening
- Medical Examination
- Physical Abilities Test (PAT)
If you would like more information, please logon to the DYS website www.mass.gov/dys to access detailed information on the Pre-Employment process.
Pre-Offer Checks:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.
Qualifications
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements: Applicants must have at least (A) two (2) years of full-time, or equivalent part-time experience in work involving the protection and/or security of buildings, equipment or individuals or (B) any equivalent combination of the required experience and substitutions below:
Substitutions:
I. An Associate’s degree with a major in a related field may be substituted for maximum of one (1) year of the required experience. *
II. A Bachelor’s degree or higher, with a major in a related field may be substituted for the required experience.*
Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.
Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Primary Location
: United States-Massachusetts-Springfield-280 Tinkham RoadJob
: Public SafetyAgency
: Department of Youth ServicesSchedule
: Full-timeShift
: DayJob Posting
: Nov 13, 2026, 9:14:59 AMNumber of Openings
: 1Salary
: 59,393.62 - 80,225.60 YearlySee All 24 Security Operations Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsSecurity Operations Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Security Operations Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in security operations manager jobs across Massachusetts.
- Five or more years of information security or SOC experience with increasing leadership responsibility
- Relevant certification such as CISSP, CISM, or CompTIA Security+ recognized by Massachusetts employers
- Demonstrated experience managing security analysts and overseeing 24/7 SOC operations
- Proficiency with SIEM platforms, endpoint detection tools, and threat intelligence frameworks
- Strong knowledge of compliance frameworks including NIST, HIPAA, or financial regulatory requirements
- Bachelor's degree in computer science, cybersecurity, information systems, or a related technical field
Security Operations Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a security operations manager in Massachusetts?
Most security operations managers in Massachusetts reach the role by building several years of hands-on SOC analyst or information security engineer experience, then stepping into a team lead position before moving into management. Massachusetts employers consistently expect industry certifications such as CISSP or CISM alongside a bachelor's degree in a technical field. The state has no specific government license for this role, but regulated industries like healthcare and finance require familiarity with Massachusetts data privacy law and sector-specific compliance standards.
How much do security operations managers make in Massachusetts?
Security operations managers in Massachusetts earn a median of about $57,890 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $48,220 for the lowest 10% to over $78,980 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire security operations managers in Massachusetts?
Employers hiring security operations managers in Massachusetts right now include Allied Universal, EDB, and Whoop, based on current listings on Migrate Mate as of November 2026. Massachusetts's dense concentration of defense contractors, financial institutions, and major academic medical centers means consistent year-round demand for experienced security operations leadership across the state.
Which Massachusetts cities have the most security operations manager jobs?
Boston, Waltham, and Chelmsford have the most security operations manager openings in Massachusetts. Boston and Cambridge anchor the market through their financial services firms, major hospital networks, and university research institutions, while Waltham and the Route 128 technology corridor draw significant demand from defense contractors and enterprise software companies that maintain large security operations centers in that suburban belt.
Are there remote security operations manager jobs in Massachusetts?
Yes, but they're less common than in purely analytical roles because SOC management often requires on-site oversight of analysts, hardware, and sensitive infrastructure. About 88% of security operations manager openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting a market that has embraced flexible arrangements selectively. Strategic and program-management aspects of the role, such as policy development and vendor oversight, are the functions most likely to be performed remotely.
How can I get hired as a security operations manager in Massachusetts with little or no experience?
The most realistic entry path is securing a SOC analyst or security engineer role at a Massachusetts employer and building toward a team lead position before targeting manager openings. Large hospital networks like Mass General Brigham and academic institutions across the Boston area regularly hire entry-level security analysts and sometimes offer structured rotational programs. Earning a CompTIA Security+ or comparable certification early, then pursuing a CISSP or CISM as experience accumulates, signals readiness to Massachusetts hiring managers evaluating candidates for their first leadership role.
Where can I find and apply to security operations manager jobs in Massachusetts?
You can find and apply to security operations manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Search the listings to see roles that match your experience level and specialization, then apply directly to the ones that fit.
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