Customer Operations Manager Jobs in Seattle, WA

DESCRIPTION

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services’ Infrastructure Supply Chain and Procurement team is looking for experienced professionals to help build AWS' in-house designed and developed AI Accelerator platform (Trainium). We are looking for a candidate with supply chain and operations experience capable of operating in a fast-paced, ever-changing environment. Our NPI team works closely with our engineering and deployment teams, suppliers, and data center operations to launch new products and manage transitions. They are also responsible for integrating across supply chain commodity managers to maintain continuity of supply while minimizing risk for excess and obsolete materials.

• Executes strategic plans that improve service, productivity and quality, and that align to the overall organizational and customer vision.
• Develop and implement systems of accountability to ensure ongoing, measurable performance improvement.
• Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of the supply chain activities.
• Prepare and give detailed data-driven business reviews to senior management, focused on new product launches or transitions.
• Drive strategic BOM reviews and qualifications with internal teams.

Key job responsibilities

• Successful candidates will have a demonstrated ability to juggle multiple requirements and responsibilities, and to concisely and clearly communicate with internal and external stakeholders.
• In this role you will be interacting with senior AWS leaders on a regular basis, and will be synthesizing complex program information into actionable updates to drive alignment across engineering, supply chain, and procurement teams.
• You own the supply chain strategy for your NPI program, and are responsible for material readiness during prototype and qualification, and developing a plan to scale production for launch.

About the team

We are experienced supply chain professionals from multiple industries, bringing together our insights to provide a scalable and actionable plan for critical AWS hardware.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 5+ years of developing, negotiating and executing business agreements experience
• 5+ years of professional or military experience
• Bachelor's degree
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• Experience interpreting data and making business recommendations
• Experience identifying, negotiating, and executing complex legal agreements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

LOCATION

USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually