Customer Retention Specialist Jobs in Delaware

WIRE OPERATIONS SPECIALIST

WHAT IS THE OPPORTUNITY?

Provides support for clients and colleagues processing incoming and outgoing wire transactions. Process high volumes of domestic and international wire transfers within tight regulatory timelines, Federal Reserve Bank (6pm EST/ 3pm PST cut-off) and should be able to process wire transactions with high accuracy rate leveraging wire processing software. Cross-trained to perform various wire operations functions and processes to become a subject matter expert on the team. Knowledgeable of our payment system applications while fully complying with all Bank operational and credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Code of Conduct, etc.). Responsibilities for this role, will include answer calls/emails from external clients and internal business partners with wire related inquiries and callbacks to clients for wire verification and disclosures as required by applicable regulations. Identify opportunities to increase the transactional quality, increase the ability to improve the queues and improve policies & wire operations procedures. Handling of sensitive client transaction requests and the following of procedures to mitigate risk is expected. This role will be also responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.

WHAT WILL YOU DO?

- Captures and enters data of fax-initiated wire transaction requests into wire transfer system
- Perform verification of data entered by peer colleague for accuracy
- Perform callbacks to with authorized signer/representative to authenticate written instructions. When performing callbacks, colleague must be able to quickly assess the client situation and take appropriate action to ensure wires meet the daily deadline.
- Releases the wire for payment accurately and within agreed upon timelines
- Escalate quickly and appropriately to supervisors for review for any suspicious wires
- Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Complete all required bank training on time with a passing score
- Perform other duties as assigned or requested

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

- Bachelor's Degree or equivalent
- 1 year banking experience.

Additional Qualifications

- Has a thorough understanding of all functions of the wire processor.
- Has an excellent understanding of Bank systems as well as policies & procedures.
- May perform as a utility person for the department.
- May perform investigations.
- Has excellent verbal communication skills and good problem solving skills.
- Thorough understanding of risk conditions and able to effectively partner with Relationship Managers to communicate risks for decisions.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

About us

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.