Customer Retention Specialist Jobs in Kentucky
Customer Retention Specialist jobs in Kentucky are open across Louisville, Lexington, and Bowling Green and other Kentucky metros, with employers like State Farm, Dollar General, and Walgreens hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 1,877+ Customer Retention Specialist jobs
Summary
The Home Infusion Intake Customer Service Specialist is responsible for handling intake requests, providing excellent customer service, and ensuring that patient information is accurately processed and communicated to the appropriate departments. This role is crucial in the onboarding of patients for home infusion services, ensuring a seamless and positive experience from the first point of contact.
Job Description:
Baptist Health is looking for an Intake Customer Service Specialist to join our Home Infusion team at Baptist Home Care, 2100 Nicholasville Rd, Lexington, KY!
Monday - Friday 9: 00am - 5:30pm.
No weekends or holidays.
- Receive, process, and input all incoming referrals for home infusion services.
- Accurately collect and verify patient demographic, insurance, and physical information.
- Ensure all necessary documentation is received and complete prior to initiating services.
- Coordinate with clinical and administrative teams to confirm patient eligibility and service requirements.
- Maintain up to date records of intake requests and follow up on incomplete or pending referrals.
- Serve as the primary point of contact for patients, families, and healthcare providers regarding home infusion service inquiries and intake.
- Provide clear and timely communication to referral sources, patients, and integral teams regarding status updates.
- Handle and resolve customer service issues related to the intake process in a professional and compassionate manner.
- Assist in educating patients and families on home infusion services, insurance coverage, patient assistance, and expectations.
- Work closely with pharmacists, nursing, and administrative staff to ensure timely and accurate initiation of care.
- Act as a liaison between the intake department and other departments, promoting smooth transitions and coordination of care.
- Maintain confidentiality of all patient information and adhere to proper handling of protocols for sensitive data.
- Assist with audits and quality control processes related to intake documentation and procedures.
Minimum Requirements
- High school diploma or equivalency required, associate's degree preferred.
- 1 year of job-related experience required, healthcare experience preferred; prior discharge planning or intake experience; prior customer service experience beneficial.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in computer software, including electronic health records systems and Microsoft office suite.
- Strong customer service orientation with empathy and patience.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Summary
The Home Infusion Intake Customer Service Specialist is responsible for handling intake requests, providing excellent customer service, and ensuring that patient information is accurately processed and communicated to the appropriate departments. This role is crucial in the onboarding of patients for home infusion services, ensuring a seamless and positive experience from the first point of contact.
Job Description:
Baptist Health is looking for an Intake Customer Service Specialist to join our Home Infusion team at Baptist Home Care, 2100 Nicholasville Rd, Lexington, KY!
Monday - Friday 9: 00am - 5:30pm.
No weekends or holidays.
- Receive, process, and input all incoming referrals for home infusion services.
- Accurately collect and verify patient demographic, insurance, and physical information.
- Ensure all necessary documentation is received and complete prior to initiating services.
- Coordinate with clinical and administrative teams to confirm patient eligibility and service requirements.
- Maintain up to date records of intake requests and follow up on incomplete or pending referrals.
- Serve as the primary point of contact for patients, families, and healthcare providers regarding home infusion service inquiries and intake.
- Provide clear and timely communication to referral sources, patients, and integral teams regarding status updates.
- Handle and resolve customer service issues related to the intake process in a professional and compassionate manner.
- Assist in educating patients and families on home infusion services, insurance coverage, patient assistance, and expectations.
- Work closely with pharmacists, nursing, and administrative staff to ensure timely and accurate initiation of care.
- Act as a liaison between the intake department and other departments, promoting smooth transitions and coordination of care.
- Maintain confidentiality of all patient information and adhere to proper handling of protocols for sensitive data.
- Assist with audits and quality control processes related to intake documentation and procedures.
Minimum Requirements
- High school diploma or equivalency required, associate's degree preferred.
- 1 year of job-related experience required, healthcare experience preferred; prior discharge planning or intake experience; prior customer service experience beneficial.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in computer software, including electronic health records systems and Microsoft office suite.
- Strong customer service orientation with empathy and patience.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
See All 1,877+ Customer Retention Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Retention Specialist Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
- State Farm181
- Dollar General114
- Walgreens90
- Kroger75
- Starbucks70
Top Industries Hiring
- Retail535
- Food & Beverage227
- Insurance213
- Healthcare & Medical Services194
- Technology & Software101
What Kentucky Employers Look For
The qualifications that appear most often in customer retention specialist jobs across Kentucky.
- 1-3 years of experience in customer success, retention, or account management roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to analyze churn data and develop targeted re-engagement strategies
- Strong written and verbal communication skills for outreach and escalation handling
- Experience tracking and reporting on KPIs like renewal rates, NPS, and customer lifetime value
- Bachelor's degree in business, communications, marketing, or a related field preferred
Customer Retention Specialist Jobs in Kentucky: Frequently Asked Questions
How many customer retention specialist jobs are there in Kentucky?
There are 1,877+ customer retention specialist openings in Kentucky on Migrate Mate as of June 2026, with the most roles in Louisville, Lexington, and Bowling Green. New positions post regularly as employers across Kentucky hire.
How much do customer retention specialists make in Kentucky?
Customer retention specialists in Kentucky earn a median of about $38,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $29,440 for the lowest 10% to over $59,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which Kentucky cities have the most customer retention specialist jobs?
Louisville, Lexington, and Bowling Green have the most customer retention specialist openings in Kentucky right now, with additional roles spread across smaller metros statewide.
Which companies hire customer retention specialists in Kentucky?
Employers hiring customer retention specialists in Kentucky include State Farm, Dollar General, and Walgreens, based on current listings on Migrate Mate as of June 2026.
Are there remote customer retention specialist jobs in Kentucky?
Yes. About 4% of customer retention specialist openings tied to Kentucky are remote or hybrid as of June 2026. The rest are on-site roles based in Kentucky metros.
How do I apply for customer retention specialist jobs in Kentucky?
You can apply to customer retention specialist jobs in Kentucky directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Kentucky location, then apply to each one that fits.
See All 1,877+ Customer Retention Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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