Customer Retention Specialist Jobs in Mississippi
Customer Retention Specialist jobs in Mississippi are open across Jackson, Gulfport, and Southaven and other Mississippi metros, with employers like State Farm, Dollar General, and Wendy's hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 1,015+ Customer Retention Specialist jobs
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Quality Manager
Key Responsibilities
- Represent the Voice of the Customer within the organization.
- Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
- Using quality data analytics from the organization to identify risks, failures, and non-conformances.
- Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Qualifications
- Bachelor's or Master's degree in Engineering (Mechanical preferred).
- The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
- Ability to lead a team and work with cross-functional teams.
- Great communication skills and diplomacy to deal with our customers.
- Good knowledge of MS Office.
- Candidates must already have a work authorization that allows them to work for ABB in the United States.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
MyBenefitsABB.com
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Quality Manager
Key Responsibilities
- Represent the Voice of the Customer within the organization.
- Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
- Using quality data analytics from the organization to identify risks, failures, and non-conformances.
- Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Qualifications
- Bachelor's or Master's degree in Engineering (Mechanical preferred).
- The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
- Ability to lead a team and work with cross-functional teams.
- Great communication skills and diplomacy to deal with our customers.
- Good knowledge of MS Office.
- Candidates must already have a work authorization that allows them to work for ABB in the United States.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
MyBenefitsABB.com
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See All 1,015+ Customer Retention Specialist Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find JobsCustomer Retention Specialist Jobs by City in Mississippi
Where Mississippi roles are concentrated, by current openings.
Customer Retention Specialist Job Market in Mississippi
A snapshot from current Mississippi openings, updated as new roles post.
Who's Hiring
- State Farm148
- Dollar General97
- Wendy's74
- AutoZone61
- Walgreens39
Top Industries Hiring
- Retail325
- Insurance164
- Food & Beverage156
- Automotive77
- Healthcare & Medical Services57
What Mississippi Employers Look For
The qualifications that appear most often in customer retention specialist jobs across Mississippi.
- 1-3 years of experience in customer success, retention, or account management roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Demonstrated ability to analyze churn data and develop targeted re-engagement strategies
- Strong written and verbal communication skills for outreach and escalation handling
- Experience tracking and reporting on KPIs like renewal rates, NPS, and customer lifetime value
- Bachelor's degree in business, communications, marketing, or a related field preferred
Customer Retention Specialist Jobs in Mississippi: Frequently Asked Questions
How many customer retention specialist jobs are there in Mississippi?
There are 1,015+ customer retention specialist openings in Mississippi on Migrate Mate as of June 2026, with the most roles in Jackson, Gulfport, and Southaven. New positions post regularly as employers across Mississippi hire.
How much do customer retention specialists make in Mississippi?
Customer retention specialists in Mississippi earn a median of about $36,380 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $28,970 for the lowest 10% to over $49,540 for the top 10%. Pay rises with experience, specialty, and employer.
Which Mississippi cities have the most customer retention specialist jobs?
Jackson, Gulfport, and Southaven have the most customer retention specialist openings in Mississippi right now, with additional roles spread across smaller metros statewide.
Which companies hire customer retention specialists in Mississippi?
Employers hiring customer retention specialists in Mississippi include State Farm, Dollar General, and Wendy's, based on current listings on Migrate Mate as of June 2026.
Are there remote customer retention specialist jobs in Mississippi?
Yes. About 2% of customer retention specialist openings tied to Mississippi are remote or hybrid as of June 2026. The rest are on-site roles based in Mississippi metros.
How do I apply for customer retention specialist jobs in Mississippi?
You can apply to customer retention specialist jobs in Mississippi directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Mississippi location, then apply to each one that fits.
See All 1,015+ Customer Retention Specialist Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
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