Customer Service Management Jobs in North Carolina
Customer Service Management jobs in North Carolina are open across Charlotte, Raleigh, and Greensboro and other North Carolina metros, with employers like State Farm, Dollar General, and KFC hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 2,221+ Customer Service Management jobs
What We Offer:
Medication Management Specialist - Specialty Pharmacy
Monday-Friday (hybrid)
8am-5pm
(Training on-site, with some on-site visits/meetings as needed after training)
Overview:
As a Medication Management Specialist at Novant Health, you will be an integral part of our healthcare team, collaborating with colleagues to provide optimal care. You will be responsible for managing and providing care in line with current policies and procedures while delivering exceptional customer service.
Ideal Candidate:
- Detail-oriented and results-driven.
- Enjoys providing high-quality customer service.
- Works effectively both independently and as part of a team.
- Conveys professionalism, assurance, and confidence with every client interaction.
If you're passionate about making a positive impact on patient care while supporting medication management, apply today!
Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth.
What We're Looking For:
- Education: High School Diploma or GED, required.
- Experience: Minimum of five years experience in pharmacy, required.
- Licensure/Certification: PTCB Certification and NCBOP License, required.
- Additional Skills (required):
- Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects.
- Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals.
- Ability to follow verbal and written instructions.
- Basic technology skills.
- Other duties as outlined in Novant Health and facility specific policies and procedures.
- Ability to drive/travel to multiple facilities/locations as needed.
What You'll Do:
Key Responsibilities:
- Provide support for prior authorization requests, ensuring timely processing and resolution.
- Assist with financial assistance processes, helping patients access affordable medications.
- Assess and collect data from clients to resolve prescription status issues.
- Serve as a resource for clients, offering guidance and information about medication management.
- Exercise judgment and professional etiquette in all interactions with clients/customers.
- Collaborate with healthcare team members to ensure seamless care delivery.
- Contribute to a team-oriented, results-driven environment.
- Provide exceptional customer service, ensuring professionalism and confidence in every interaction.
What We Offer:
Medication Management Specialist - Specialty Pharmacy
Monday-Friday (hybrid)
8am-5pm
(Training on-site, with some on-site visits/meetings as needed after training)
Overview:
As a Medication Management Specialist at Novant Health, you will be an integral part of our healthcare team, collaborating with colleagues to provide optimal care. You will be responsible for managing and providing care in line with current policies and procedures while delivering exceptional customer service.
Ideal Candidate:
- Detail-oriented and results-driven.
- Enjoys providing high-quality customer service.
- Works effectively both independently and as part of a team.
- Conveys professionalism, assurance, and confidence with every client interaction.
If you're passionate about making a positive impact on patient care while supporting medication management, apply today!
Come join a remarkable team where quality care meets quality service, in every dimension, every time. Let Novant Health be the destination for your professional growth.
What We're Looking For:
- Education: High School Diploma or GED, required.
- Experience: Minimum of five years experience in pharmacy, required.
- Licensure/Certification: PTCB Certification and NCBOP License, required.
- Additional Skills (required):
- Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects.
- Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals.
- Ability to follow verbal and written instructions.
- Basic technology skills.
- Other duties as outlined in Novant Health and facility specific policies and procedures.
- Ability to drive/travel to multiple facilities/locations as needed.
What You'll Do:
Key Responsibilities:
- Provide support for prior authorization requests, ensuring timely processing and resolution.
- Assist with financial assistance processes, helping patients access affordable medications.
- Assess and collect data from clients to resolve prescription status issues.
- Serve as a resource for clients, offering guidance and information about medication management.
- Exercise judgment and professional etiquette in all interactions with clients/customers.
- Collaborate with healthcare team members to ensure seamless care delivery.
- Contribute to a team-oriented, results-driven environment.
- Provide exceptional customer service, ensuring professionalism and confidence in every interaction.
See All 2,221+ Customer Service Management Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Service Management Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
- State Farm162
- Dollar General143
- KFC113
- GameStop84
- AutoZone80
Top Industries Hiring
- Retail614
- Food & Beverage250
- Insurance202
- Hospitality & Tourism179
- Banking & Financial Services177
What North Carolina Employers Look For
The qualifications that appear most often in customer service management jobs across North Carolina.
- 3-5 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for frontline agents
- Bachelor's degree in business, communications, or a related field, or equivalent experience
- Familiarity with workforce management tools and scheduling software for agent coverage
Customer Service Management Jobs in North Carolina: Frequently Asked Questions
How many customer service management jobs are there in North Carolina?
There are 2,221+ customer service management openings in North Carolina on Migrate Mate as of June 2026, with the most roles in Charlotte, Raleigh, and Greensboro. New positions post regularly as employers across North Carolina hire.
How much do customer service managements make in North Carolina?
Customer service managements in North Carolina earn a median of about $62,340 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,880 for the lowest 10% to over $97,900 for the top 10%. Pay rises with experience, specialty, and employer.
Which North Carolina cities have the most customer service management jobs?
Charlotte, Raleigh, and Greensboro have the most customer service management openings in North Carolina right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service managements in North Carolina?
Employers hiring customer service managements in North Carolina include State Farm, Dollar General, and KFC, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service management jobs in North Carolina?
Yes. About 5% of customer service management openings tied to North Carolina are remote or hybrid as of June 2026. The rest are on-site roles based in North Carolina metros.
How do I apply for customer service management jobs in North Carolina?
You can apply to customer service management jobs in North Carolina directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred North Carolina location, then apply to each one that fits.
See All 2,221+ Customer Service Management Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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