Field Support Specialist Jobs in North Carolina

Shape Comfort, One Home at a Time

Picture your day: your first stop is a classic home with a steam radiator system, the next is a high-velocity air handler in a retrofit, and you finish by fine-tuning a ductless heat pump. You greet every customer with a positive attitude, diagnose swiftly, and leave each space safer, more efficient, and more comfortable than you found it. That’s the impact you’ll make here.

Role Snapshot

• Deliver an exceptional customer experience through accurate service and clear, respectful communication.
• Maintain, diagnose, troubleshoot, and repair residential systems: traditional forced-air, steam and hot water (hydronic), oil-fired equipment, high-velocity systems, ductless mini-splits, and more.
• Use specialized diagnostic tools to resolve airflow balancing issues and fuel, refrigerant, and electrical challenges.
• Document work thoroughly and manage required truck inventory to support consistent, flat-rate repairs.
• Educate homeowners on upgrades that improve comfort, energy efficiency, and safety.
• Mentor junior technicians and contribute to their development.
• Adhere to service department processes, systems, and administrative standards.

What You Bring

• 3+ years of HVAC experience with strong knowledge of industry best practices and building codes.
• EPA Universal Certification.
• Valid driver’s license with a clean MVR.
• High personal standards—excellence and integrity guide your work.
• A growth mindset; you seek continuous improvement and perform well under pressure.
• Team-first attitude, reliability, and consistency.

Physical Requirements

• Lift up to 50 pounds.
• Comfort with standing, kneeling, crawling, and climbing ladders for extended periods.
• Work outdoors in both heat and cold.
• Ability to hear and speak to exchange information with customers and teammates.

Grow With Us

Whether you’re moving up from apprentice to journeyman or eyeing leadership, our growth and scale create real pathways forward. We’re committed to continuous improvement and empowering every employee to reach their full potential.

We live our values—W.E.L.I.G.H.T: Winning, Excellence, Love, Integrity, Gratitude, Humility, Teamwork.

Rewards & Benefits

• Incentive/commission/bonus opportunities (role/grade dependent).
• 401(k) with company match after eligibility requirements are met.
• Comprehensive health coverage: medical, dental, vision, company-paid short-term disability, and long-term disability; plus life insurance for you and your dependents.
• Paid time off and paid holidays (varies by role and month of hire).
• Purpose-driven programs: annual Ace Cares Week with time off to volunteer, and opportunities to support Children’s Miracle Network Hospitals and the Ace Helpful Fund via the Ace Foundation.
• Career development: classes, facilitator-led courses, generous tuition assistance, and performance management that goes beyond a once-a-year review.

Why Here, Why Now

Join a team that values integrity, positivity, and making a difference for customers and colleagues alike. Your career at Ace is more than a job—it’s meaningful work with room to advance.