Customer Service Management Jobs in Oklahoma City, OK
Customer Service Management jobs in Oklahoma City are concentrated downtown, in Midtown, and along the Bricktown and Penn Square corridors, with strong demand across healthcare, energy services, retail, and financial services. Employers hiring right now include OU Health, Northrop Grumman, and Ryder System. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 49+ Customer Service Management jobs
Position Title:
Care Management Social Worker - Internal Medicine
Department:
Transitional Care Management/P4P
Job Description:
New to OU Health? Ask your recruiter about our competitive wages and total rewards package including a sign-on bonus and possible relocation assistance if you are located outside of 100 miles!
This position may be filled as a Level I, II, or III, depending on specific education, experience, and license requirements.
SHIFT: Days
A Care Management Social Worker will provide essential support and guidance to patients and their families as they navigate overall wellness in the OU healthcare system. This position provides comprehensive care coordination and support services to individuals and families facing complex social and health-related challenges. This position works collaboratively with clients, their families, healthcare professionals, and community resources to address their unique needs and improve their overall well-being.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assess assigned patients’ unique conditions by combining data from medical diagnoses, chart reviews, personal interviews, and care teams.
- Performs psychosocial assessments and relate findings to necessary clinical staff.
- Provides or supervises plan of care interventions to include resource and referral help, crisis intervention, prevention, education, patient advocacy, bereavement, therapy (LMSW under supervision) and support as appropriate. Partners with the healthcare team and involves the patient and family in the development and implementation of plans.
- Provides patients and family education regarding diseases, treatments, social or financial situations, emotional stress and/or other problems.
- Monitors care to evaluate progress towards goals and institutes appropriate interventions as needed.
- Conduct high risk screening, provides crisis counseling (LMSW under supervision), and provides education and resources to patients and families regarding abuse or neglect, physical abuse, and documents these sessions.
- Acts as a liaison between patients/families and the clinical staff and other agencies.
- Advocate for patient concerns and escalate ethical dilemmas through the appropriate channels.
- Maintains an open, approachable manner treating others fairly and respectfully preserving self-confidence and dignity as well as show regard for their opinion.
- Completes applicable reports based on mandated reporting requirements.
- LMSW or LCSW with 1 year experience can precept newly hired SW Level I or BSW and MSW students.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications (Level 1):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: 0-3 years of work experience, health care experience preferred.
License/Certification/Registration Requirements: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 2):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 3 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 3):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 5 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Knowledge/Skills/Abilities Required
- Analytical skills sufficiently strong to interpret situations and determine the appropriate course of action.
- Ability to explain information in a way that patients, families, and staff can understand.
- Good interpersonal skills.
- Basic knowledge of healthcare regulations, including CMS guideline.
- Serve as liaison between patients, families, and healthcare providers.
- Strong communication, interpersonal, and leadership skills.
- Detailed-oriented with excellent organizational skills.
- Commitment to learn and foster a culture of continuous learning, quality improvement, and patient-centered care.
- Knowledge of assessment, critical thinking, and problem-solving skills.
- Ability to assess, diagnose and treat mental health conditions through providing counseling services (LMSW under supervision or LCSW).
- Completion of clinical supervision requirements.
- Strong ethical standards and professional integrity; knowledge of Code of Ethics.
- Knowledge of the principles and practices of casework.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Position Title:
Care Management Social Worker - Internal Medicine
Department:
Transitional Care Management/P4P
Job Description:
New to OU Health? Ask your recruiter about our competitive wages and total rewards package including a sign-on bonus and possible relocation assistance if you are located outside of 100 miles!
This position may be filled as a Level I, II, or III, depending on specific education, experience, and license requirements.
SHIFT: Days
A Care Management Social Worker will provide essential support and guidance to patients and their families as they navigate overall wellness in the OU healthcare system. This position provides comprehensive care coordination and support services to individuals and families facing complex social and health-related challenges. This position works collaboratively with clients, their families, healthcare professionals, and community resources to address their unique needs and improve their overall well-being.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assess assigned patients’ unique conditions by combining data from medical diagnoses, chart reviews, personal interviews, and care teams.
- Performs psychosocial assessments and relate findings to necessary clinical staff.
- Provides or supervises plan of care interventions to include resource and referral help, crisis intervention, prevention, education, patient advocacy, bereavement, therapy (LMSW under supervision) and support as appropriate. Partners with the healthcare team and involves the patient and family in the development and implementation of plans.
- Provides patients and family education regarding diseases, treatments, social or financial situations, emotional stress and/or other problems.
- Monitors care to evaluate progress towards goals and institutes appropriate interventions as needed.
- Conduct high risk screening, provides crisis counseling (LMSW under supervision), and provides education and resources to patients and families regarding abuse or neglect, physical abuse, and documents these sessions.
- Acts as a liaison between patients/families and the clinical staff and other agencies.
- Advocate for patient concerns and escalate ethical dilemmas through the appropriate channels.
- Maintains an open, approachable manner treating others fairly and respectfully preserving self-confidence and dignity as well as show regard for their opinion.
- Completes applicable reports based on mandated reporting requirements.
- LMSW or LCSW with 1 year experience can precept newly hired SW Level I or BSW and MSW students.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications (Level 1):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: 0-3 years of work experience, health care experience preferred.
License/Certification/Registration Requirements: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 2):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 3 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 3):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 5 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Knowledge/Skills/Abilities Required
- Analytical skills sufficiently strong to interpret situations and determine the appropriate course of action.
- Ability to explain information in a way that patients, families, and staff can understand.
- Good interpersonal skills.
- Basic knowledge of healthcare regulations, including CMS guideline.
- Serve as liaison between patients, families, and healthcare providers.
- Strong communication, interpersonal, and leadership skills.
- Detailed-oriented with excellent organizational skills.
- Commitment to learn and foster a culture of continuous learning, quality improvement, and patient-centered care.
- Knowledge of assessment, critical thinking, and problem-solving skills.
- Ability to assess, diagnose and treat mental health conditions through providing counseling services (LMSW under supervision or LCSW).
- Completion of clinical supervision requirements.
- Strong ethical standards and professional integrity; knowledge of Code of Ethics.
- Knowledge of the principles and practices of casework.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
See All 49 Customer Service Management Jobs in Oklahoma City
Find roles in Oklahoma City that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Job Market in Oklahoma City
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Energy
- Insurance
- Accounting & Auditing
- Non-Profit & Social Services
Customer Service Management Jobs in Oklahoma City: Frequently Asked Questions
How do I get a customer service management job in Oklahoma City?
The strongest hiring in Oklahoma City comes from healthcare systems, energy companies, insurance carriers, and large retail operations, especially those clustered downtown and in the Penn Square and Quail Springs areas. Candidates who stand out typically bring documented experience leading teams, reducing escalations, or improving customer satisfaction scores. Familiarity with call center operations or omnichannel support platforms is a meaningful edge in this market.
Which companies hire customer service managements in Oklahoma City?
Employers hiring customer service managements in Oklahoma City right now include OU Health, Northrop Grumman, and Ryder System, based on current listings on Migrate Mate as of July 2026. Oklahoma City's mix of large hospital networks, regional energy firms, and national insurers with local operations makes it a consistent market for customer service leadership roles year-round.
Are there remote customer service management jobs in Oklahoma City?
Yes, though availability depends on the role, since customer service management positions that involve floor supervision or in-person team oversight are typically on-site, while those focused on reporting, quality assurance, and vendor coordination are more remote-friendly. About 41% of customer service management openings tied to Oklahoma City are remote or hybrid as of July 2026, with the most flexibility seen in financial services and insurance employers based in the area.
How can I get a customer service management job in Oklahoma City with little or no experience?
The most realistic path in Oklahoma City is moving into a team lead or shift supervisor role within the healthcare, retail, or call center sectors, which have a strong presence here and regularly promote from within. Employers like large hospital systems and regional contact centers in the Bricktown and Midtown areas frequently hire supervisors from their frontline ranks. Showing measurable impact in a customer-facing role, even in a small team, positions you well for a first management title locally.
Which industries hire the most customer service managements in Oklahoma City?
Most customer service management openings in Oklahoma City sit in Healthcare & Medical Services, Energy, and Insurance, per current listings on Migrate Mate as of July 2026. Oklahoma City's economy, anchored by healthcare, energy, and financial services, generates steady demand for customer service leadership across both corporate offices and high-volume service centers in the metro area.
Related Jobs in Oklahoma
See All 49 Customer Service Management Jobs in Oklahoma City
Find roles in Oklahoma City that match your experience and apply in just a few clicks.
Find Jobs