Customer Service Management Jobs in Oklahoma
Customer Service Management jobs in Oklahoma are concentrated in Oklahoma City and Tulsa, where major employers including Hobby Lobby, TTEC, and Love's Travel Stops maintain large operations and regularly hire across supervisory and director-level roles. Demand is strongest in retail operations management, contact center leadership, and client success management, reflecting the state's mix of national headquarters and high-volume service industries. Openings appear at every seniority level, from team lead to senior director, making Oklahoma one of the more active markets in the south-central region. Find a role that fits below and apply directly.
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Showing 5 of 113+ Customer Service Management jobs
Position Title:
Care Management Social Worker - Internal Medicine
Department:
Transitional Care Management/P4P
Job Description:
New to OU Health? Ask your recruiter about our competitive wages and total rewards package including a sign-on bonus and possible relocation assistance if you are located outside of 100 miles!
This position may be filled as a Level I, II, or III, depending on specific education, experience, and license requirements.
SHIFT: Days
A Care Management Social Worker will provide essential support and guidance to patients and their families as they navigate overall wellness in the OU healthcare system. This position provides comprehensive care coordination and support services to individuals and families facing complex social and health-related challenges. This position works collaboratively with clients, their families, healthcare professionals, and community resources to address their unique needs and improve their overall well-being.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assess assigned patients’ unique conditions by combining data from medical diagnoses, chart reviews, personal interviews, and care teams.
- Performs psychosocial assessments and relate findings to necessary clinical staff.
- Provides or supervises plan of care interventions to include resource and referral help, crisis intervention, prevention, education, patient advocacy, bereavement, therapy (LMSW under supervision) and support as appropriate. Partners with the healthcare team and involves the patient and family in the development and implementation of plans.
- Provides patients and family education regarding diseases, treatments, social or financial situations, emotional stress and/or other problems.
- Monitors care to evaluate progress towards goals and institutes appropriate interventions as needed.
- Conduct high risk screening, provides crisis counseling (LMSW under supervision), and provides education and resources to patients and families regarding abuse or neglect, physical abuse, and documents these sessions.
- Acts as a liaison between patients/families and the clinical staff and other agencies.
- Advocate for patient concerns and escalate ethical dilemmas through the appropriate channels.
- Maintains an open, approachable manner treating others fairly and respectfully preserving self-confidence and dignity as well as show regard for their opinion.
- Completes applicable reports based on mandated reporting requirements.
- LMSW or LCSW with 1 year experience can precept newly hired SW Level I or BSW and MSW students.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications (Level 1):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: 0-3 years of work experience, health care experience preferred.
License/Certification/Registration Requirements: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 2):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 3 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 3):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 5 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Knowledge/Skills/Abilities Required
- Analytical skills sufficiently strong to interpret situations and determine the appropriate course of action.
- Ability to explain information in a way that patients, families, and staff can understand.
- Good interpersonal skills.
- Basic knowledge of healthcare regulations, including CMS guideline.
- Serve as liaison between patients, families, and healthcare providers.
- Strong communication, interpersonal, and leadership skills.
- Detailed-oriented with excellent organizational skills.
- Commitment to learn and foster a culture of continuous learning, quality improvement, and patient-centered care.
- Knowledge of assessment, critical thinking, and problem-solving skills.
- Ability to assess, diagnose and treat mental health conditions through providing counseling services (LMSW under supervision or LCSW).
- Completion of clinical supervision requirements.
- Strong ethical standards and professional integrity; knowledge of Code of Ethics.
- Knowledge of the principles and practices of casework.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Position Title:
Care Management Social Worker - Internal Medicine
Department:
Transitional Care Management/P4P
Job Description:
New to OU Health? Ask your recruiter about our competitive wages and total rewards package including a sign-on bonus and possible relocation assistance if you are located outside of 100 miles!
This position may be filled as a Level I, II, or III, depending on specific education, experience, and license requirements.
SHIFT: Days
A Care Management Social Worker will provide essential support and guidance to patients and their families as they navigate overall wellness in the OU healthcare system. This position provides comprehensive care coordination and support services to individuals and families facing complex social and health-related challenges. This position works collaboratively with clients, their families, healthcare professionals, and community resources to address their unique needs and improve their overall well-being.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assess assigned patients’ unique conditions by combining data from medical diagnoses, chart reviews, personal interviews, and care teams.
- Performs psychosocial assessments and relate findings to necessary clinical staff.
- Provides or supervises plan of care interventions to include resource and referral help, crisis intervention, prevention, education, patient advocacy, bereavement, therapy (LMSW under supervision) and support as appropriate. Partners with the healthcare team and involves the patient and family in the development and implementation of plans.
- Provides patients and family education regarding diseases, treatments, social or financial situations, emotional stress and/or other problems.
- Monitors care to evaluate progress towards goals and institutes appropriate interventions as needed.
- Conduct high risk screening, provides crisis counseling (LMSW under supervision), and provides education and resources to patients and families regarding abuse or neglect, physical abuse, and documents these sessions.
- Acts as a liaison between patients/families and the clinical staff and other agencies.
- Advocate for patient concerns and escalate ethical dilemmas through the appropriate channels.
- Maintains an open, approachable manner treating others fairly and respectfully preserving self-confidence and dignity as well as show regard for their opinion.
- Completes applicable reports based on mandated reporting requirements.
- LMSW or LCSW with 1 year experience can precept newly hired SW Level I or BSW and MSW students.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications (Level 1):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: 0-3 years of work experience, health care experience preferred.
License/Certification/Registration Requirements: Current Licensed Master Social Worker (LMSW) or under supervision for Licensed Clinical Social Work (LCSW) or LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 2):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 3 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Minimum Qualifications (Level 3):
Education Requirements: Master of Social Work from an accredited institution required.
Experience Requirements: At least 5 years of social work experience.
License/Certification/Registration Requirements: Current LCSW from the Oklahoma State Board of Licensed Social Workers. Current Basic Life Support certification from the American Heart Association required.
Knowledge/Skills/Abilities Required
- Analytical skills sufficiently strong to interpret situations and determine the appropriate course of action.
- Ability to explain information in a way that patients, families, and staff can understand.
- Good interpersonal skills.
- Basic knowledge of healthcare regulations, including CMS guideline.
- Serve as liaison between patients, families, and healthcare providers.
- Strong communication, interpersonal, and leadership skills.
- Detailed-oriented with excellent organizational skills.
- Commitment to learn and foster a culture of continuous learning, quality improvement, and patient-centered care.
- Knowledge of assessment, critical thinking, and problem-solving skills.
- Ability to assess, diagnose and treat mental health conditions through providing counseling services (LMSW under supervision or LCSW).
- Completion of clinical supervision requirements.
- Strong ethical standards and professional integrity; knowledge of Code of Ethics.
- Knowledge of the principles and practices of casework.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
See All 113+ Customer Service Management Jobs in Oklahoma
Find roles in Oklahoma that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Oklahoma
Where Oklahoma roles are concentrated, by current openings.
Customer Service Management Job Market in Oklahoma
A snapshot from current Oklahoma openings, updated as new roles post.
Who's Hiring
- OU Health10
- Oklahoma Human Services7
- Bridges Health6
- Northrop Grumman5
- CommunityCare4
Top Industries Hiring
- Healthcare & Medical Services15
- Insurance3
- Banking & Financial Services3
- Education2
- Technology & Software2
What Oklahoma Employers Look For
The qualifications that appear most often in customer service management jobs across Oklahoma.
- Bachelor's degree in business, communications, or a related field preferred by most Oklahoma employers
- Three or more years of customer service supervisory or team leadership experience required
- Proven ability to manage KPIs, escalations, and service-level agreements in a fast-paced environment
- Experience with CRM platforms such as Salesforce or Zendesk commonly listed in Oklahoma postings
- Strong written and verbal communication skills with demonstrated conflict resolution ability
- Familiarity with workforce scheduling, quality assurance processes, and employee coaching programs
Customer Service Management Jobs in Oklahoma: Frequently Asked Questions
How do you become a customer service management in Oklahoma?
Customer service management in Oklahoma requires no state-issued license, so hiring is based on education and experience. Most employers prefer candidates with a bachelor's degree in business, communications, or a related field, combined with several years of frontline supervisory experience. Earning a Customer Service Manager certification through the Customer Service Institute of America or a similar body can strengthen a candidate's profile and is increasingly recognized by Oklahoma employers in retail, healthcare, and financial services.
Which companies hire customer service managements in Oklahoma?
Oklahoma customer service management roles are posted by OU Health, Oklahoma Human Services, and Bridges Health and others right now, based on current listings on Migrate Mate as of July 2026. Oklahoma's concentration of national retailer headquarters, energy sector service operations, and large insurance carriers creates consistent demand for experienced customer service leaders throughout the state.
Which Oklahoma cities have the most customer service management jobs?
Oklahoma City, Tulsa, and Edmond are the Oklahoma cities with the most customer service management openings. Oklahoma City drives the largest share of demand thanks to its headquarters presence from retailers, insurance companies, and financial services firms, while Tulsa's manufacturing and energy sector support centers generate strong contact center leadership needs in the Tulsa metro area.
Are there remote customer service management jobs in Oklahoma?
Yes, and more than many management roles, since customer service operations can be led effectively from a home office when teams work in digital or phone-based environments. About 31% of customer service management openings tied to Oklahoma are remote or hybrid as of July 2026, reflecting national trends in the field. Remote opportunities are most common in contact center director and client success management roles, while retail and in-person operations positions typically require on-site presence.
How can I get hired as a customer service management in Oklahoma with little or no experience?
The most realistic entry path is moving into a team lead or shift supervisor role first, which most large Oklahoma employers treat as the direct pipeline into management. Companies like TTEC and Hobby Lobby regularly promote frontline agents and coordinators into supervisory tracks without requiring prior management titles. Building a record in adjacent roles such as quality assurance specialist, training coordinator, or customer experience analyst demonstrates the competencies Oklahoma hiring managers prioritize. Completing a recognized customer service certification before applying also helps differentiate candidates who lack a formal management background.
Where can I find and apply to customer service management jobs in Oklahoma?
You can find and apply to customer service management jobs in Oklahoma on Migrate Mate, which lists current Oklahoma openings across industries and experience levels. Search the available roles, find ones that fit your background and location preference, and apply directly to the employers posting them.
See All 113+ Customer Service Management Jobs in Oklahoma
Find roles in Oklahoma that match your experience and apply in just a few clicks.
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