Customer Success Agent Jobs in New Mexico
Customer Success Agent jobs in New Mexico are concentrated in Albuquerque, Santa Fe, and Las Cruces, where technology services, healthcare administration, and government contracting create steady demand for customer-facing roles. Employers with a lasting presence in the state including Presbyterian Healthcare Services, Sandia National Laboratories, and Lumen Technologies regularly hire customer success agents across SaaS account management, healthcare client support, and enterprise technical onboarding. Openings range from entry-level associate roles to senior customer success managers overseeing multi-account portfolios. Find a role that fits below and apply directly.
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Showing 5 of 7+ Customer Success Agent jobs
About Amplify
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
Job Description:
Amplify is seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers. In this role, you will own the customer journey through the entire customer lifecycle, from launch through post-sale, ensuring a superior customer experience. You will be responsible for managing account relationships, overseeing onboarding and implementations, and providing ongoing support to ensure customers meet their student achievement goals.
The CSM acts as a trusted advisor and coach, working collaboratively with internal teams to own and drive their book of business, retain existing business and support expansion. Whether managing high-needs accounts or complex multi-year implementations, you will drive value, mitigate risk, and ensure our partners fully leverage Amplify’s suite of products.
Essential Responsibilities:
Account Ownership & Retention
Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sales, acting as the accountable party for account success, retention, and renewal.
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
Implementation, Onboarding & Operations
Project Management: Execute project plans for implementations (ranging from standard back-to-school launches to complex, multi-stream district deployments).
Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success.
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
Operational Excellence: Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners.
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
Business Value & Data Analysis
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
Data Insights: Review and analyze account data to understand usage trends; share key insights with customers to inform ongoing curriculum strategy and drive ROI.
Contract & Revenue Management: Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations. Capitalize on CSQL opportunities, support renewal efforts, and identify opportunities for upselling to contribute to overall business growth.
Health Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
Cross-Functional Collaboration, Product Expertise & Continuous Improvement
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts..
Problem Solving: Determine the order and priority of account issues, coordinating with internal teams to provide timely updates on resolution.
Personal Attributes
Inspirational leader: Empowers team members and fosters a culture of collaboration.
Resilient: Thrives in high-pressure environments, maintaining focus and composure under stress.
Growth Mindset: Open-minded, receptive to feedback, and committed to continuous self-development.
Professional: Displays humility, professionalism, and confidence in interactions with team members and key stakeholders.
Required Qualifications:
Education: Bachelor’s Degree or related work experience.
Experience: 1+ years of experience in Account Management or Customer Success.
Skills: Excellent verbal, written, and presentation skills; ability to create district reports and meeting minutes.
Project Management: Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
Escalation Management: Proven track record in handling customer escalations and fostering positive resolutions.
Communication: Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
Strategic Skills: Strong strategic thinking, project management skills, and the ability to drive results independently.
Independence: Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
Travel: 10% Travel required
Preferred Qualifications:
Industry Knowledge: Experience in education, school/district leadership, or educational publishing/technology.
Subject Matter: Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products.
Technical Proficiency: Experience with Salesforce, Gainsight, and Google Suite.
Location: The selected candidate will ideally reside in the South Central region (preferably located in the following states: New Mexico, Texas, Oklahoma, Arkansas, or Louisiana).
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
Compensation Range: $80K - $90K
About Amplify
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
Job Description:
Amplify is seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers. In this role, you will own the customer journey through the entire customer lifecycle, from launch through post-sale, ensuring a superior customer experience. You will be responsible for managing account relationships, overseeing onboarding and implementations, and providing ongoing support to ensure customers meet their student achievement goals.
The CSM acts as a trusted advisor and coach, working collaboratively with internal teams to own and drive their book of business, retain existing business and support expansion. Whether managing high-needs accounts or complex multi-year implementations, you will drive value, mitigate risk, and ensure our partners fully leverage Amplify’s suite of products.
Essential Responsibilities:
Account Ownership & Retention
Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sales, acting as the accountable party for account success, retention, and renewal.
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
Implementation, Onboarding & Operations
Project Management: Execute project plans for implementations (ranging from standard back-to-school launches to complex, multi-stream district deployments).
Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success.
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
Operational Excellence: Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners.
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
Business Value & Data Analysis
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
Data Insights: Review and analyze account data to understand usage trends; share key insights with customers to inform ongoing curriculum strategy and drive ROI.
Contract & Revenue Management: Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations. Capitalize on CSQL opportunities, support renewal efforts, and identify opportunities for upselling to contribute to overall business growth.
Health Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
Cross-Functional Collaboration, Product Expertise & Continuous Improvement
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts..
Problem Solving: Determine the order and priority of account issues, coordinating with internal teams to provide timely updates on resolution.
Personal Attributes
Inspirational leader: Empowers team members and fosters a culture of collaboration.
Resilient: Thrives in high-pressure environments, maintaining focus and composure under stress.
Growth Mindset: Open-minded, receptive to feedback, and committed to continuous self-development.
Professional: Displays humility, professionalism, and confidence in interactions with team members and key stakeholders.
Required Qualifications:
Education: Bachelor’s Degree or related work experience.
Experience: 1+ years of experience in Account Management or Customer Success.
Skills: Excellent verbal, written, and presentation skills; ability to create district reports and meeting minutes.
Project Management: Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
Escalation Management: Proven track record in handling customer escalations and fostering positive resolutions.
Communication: Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
Strategic Skills: Strong strategic thinking, project management skills, and the ability to drive results independently.
Independence: Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
Travel: 10% Travel required
Preferred Qualifications:
Industry Knowledge: Experience in education, school/district leadership, or educational publishing/technology.
Subject Matter: Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products.
Technical Proficiency: Experience with Salesforce, Gainsight, and Google Suite.
Location: The selected candidate will ideally reside in the South Central region (preferably located in the following states: New Mexico, Texas, Oklahoma, Arkansas, or Louisiana).
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
Compensation Range: $80K - $90K
See All 7 Customer Success Agent Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find Customer Success Agent JobsCustomer Success Agent Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Customer Success Agent Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
What New Mexico Employers Look For
The qualifications that appear most often in customer success agent jobs across New Mexico.
- Bachelor's degree in business, communications, or a related field preferred by most New Mexico employers
- One to three years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce or HubSpot for tracking customer interactions
- Strong written and verbal communication skills for managing client relationships across email and calls
- Demonstrated ability to meet retention targets or customer satisfaction benchmarks in previous roles
- Familiarity with SaaS product onboarding, renewal cycles, or enterprise software support workflows
Customer Success Agent Jobs in New Mexico: Frequently Asked Questions
How do you become a customer success agent in New Mexico?
Customer success agent roles in New Mexico do not require a state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, though relevant experience in customer service or account management can substitute. Building familiarity with CRM tools and earning a vendor certification such as Salesforce Associate strengthens your candidacy. Albuquerque-area technology and healthcare employers are the most consistent entry points for candidates entering the field.
Which companies hire customer success agents in New Mexico?
New Mexico customer success agent roles are posted by Amplify, Ruidoso Vacation Rentals, and University of New Mexico and others right now, based on current listings on Migrate Mate as of July 2026. The technology services and healthcare administration sectors anchored in Albuquerque generate the most consistent volume of openings across the state.
Which New Mexico cities have the most customer success agent jobs?
New Mexico, Ruidoso, and Santa Fe have the most customer success agent openings in New Mexico. Albuquerque drives the bulk of demand as the state's largest metro, home to major healthcare networks, government contractors, and a growing technology sector, while Santa Fe and Las Cruces contribute openings tied to state agency operations and regional business services.
Are there remote customer success agent jobs in New Mexico?
Yes, and more than most fields. Customer success work is largely desk-based and relationship-driven, making it well suited to remote and hybrid arrangements. About 50% of customer success agent openings tied to New Mexico are remote or hybrid as of July 2026, reflecting how widely distributed employer bases have become. Account management and post-onboarding support functions are the most frequently listed as fully remote.
How can I get hired as a customer success agent in New Mexico with little or no experience?
The most realistic entry path is a lateral move from a customer service, technical support, or inside sales role, where you have already built client communication and problem-solving skills. Albuquerque-based healthcare and technology employers frequently hire associates into junior customer success titles from call center or help desk backgrounds. Earning a Salesforce Associate or HubSpot CRM certification demonstrates platform fluency and gives candidates with limited direct experience a concrete credential to reference in applications.
Where can I find and apply to customer success agent jobs in New Mexico?
You can find and apply to customer success agent jobs in New Mexico on Migrate Mate, which lists current openings tied to the state. Search the available roles, find the ones that fit your background and location, and apply directly to each employer through the listing.
See All 7 Customer Success Agent Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
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