Customer Success Professional Jobs in New Mexico
Customer Success Professional jobs in New Mexico are steadily active, with demand concentrated in technology services, healthcare IT, and government contracting sectors that anchor the state's economy. Albuquerque, Santa Fe, and Las Cruces are the primary hiring metros, where established employers like Sandia National Laboratories, Presbyterian Healthcare Services, and SAIC maintain consistent customer success teams. The most sought-after specialties are SaaS onboarding, enterprise account management, and healthcare client success. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 7+ Customer Success Professional jobs
About Amplify
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
Job Description:
Amplify is seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers. In this role, you will own the customer journey through the entire customer lifecycle, from launch through post-sale, ensuring a superior customer experience. You will be responsible for managing account relationships, overseeing onboarding and implementations, and providing ongoing support to ensure customers meet their student achievement goals.
The CSM acts as a trusted advisor and coach, working collaboratively with internal teams to own and drive their book of business, retain existing business and support expansion. Whether managing high-needs accounts or complex multi-year implementations, you will drive value, mitigate risk, and ensure our partners fully leverage Amplify’s suite of products.
Essential Responsibilities:
Account Ownership & Retention
Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sales, acting as the accountable party for account success, retention, and renewal.
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
Implementation, Onboarding & Operations
Project Management: Execute project plans for implementations (ranging from standard back-to-school launches to complex, multi-stream district deployments).
Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success.
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
Operational Excellence: Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners.
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
Business Value & Data Analysis
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
Data Insights: Review and analyze account data to understand usage trends; share key insights with customers to inform ongoing curriculum strategy and drive ROI.
Contract & Revenue Management: Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations. Capitalize on CSQL opportunities, support renewal efforts, and identify opportunities for upselling to contribute to overall business growth.
Health Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
Cross-Functional Collaboration, Product Expertise & Continuous Improvement
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts..
Problem Solving: Determine the order and priority of account issues, coordinating with internal teams to provide timely updates on resolution.
Personal Attributes
Inspirational leader: Empowers team members and fosters a culture of collaboration.
Resilient: Thrives in high-pressure environments, maintaining focus and composure under stress.
Growth Mindset: Open-minded, receptive to feedback, and committed to continuous self-development.
Professional: Displays humility, professionalism, and confidence in interactions with team members and key stakeholders.
Required Qualifications:
Education: Bachelor’s Degree or related work experience.
Experience: 1+ years of experience in Account Management or Customer Success.
Skills: Excellent verbal, written, and presentation skills; ability to create district reports and meeting minutes.
Project Management: Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
Escalation Management: Proven track record in handling customer escalations and fostering positive resolutions.
Communication: Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
Strategic Skills: Strong strategic thinking, project management skills, and the ability to drive results independently.
Independence: Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
Travel: 10% Travel required
Preferred Qualifications:
Industry Knowledge: Experience in education, school/district leadership, or educational publishing/technology.
Subject Matter: Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products.
Technical Proficiency: Experience with Salesforce, Gainsight, and Google Suite.
Location: The selected candidate will ideally reside in the South Central region (preferably located in the following states: New Mexico, Texas, Oklahoma, Arkansas, or Louisiana).
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
Compensation Range: $80K - $90K
About Amplify
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
Job Description:
Amplify is seeking a Customer Success Manager (CSM) who will serve as the primary point of contact for Amplify customers. In this role, you will own the customer journey through the entire customer lifecycle, from launch through post-sale, ensuring a superior customer experience. You will be responsible for managing account relationships, overseeing onboarding and implementations, and providing ongoing support to ensure customers meet their student achievement goals.
The CSM acts as a trusted advisor and coach, working collaboratively with internal teams to own and drive their book of business, retain existing business and support expansion. Whether managing high-needs accounts or complex multi-year implementations, you will drive value, mitigate risk, and ensure our partners fully leverage Amplify’s suite of products.
Essential Responsibilities:
Account Ownership & Retention
Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sales, acting as the accountable party for account success, retention, and renewal.
Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
Implementation, Onboarding & Operations
Project Management: Execute project plans for implementations (ranging from standard back-to-school launches to complex, multi-stream district deployments).
Onboarding: Work with district/school personnel to define project priorities, ensuring launch readiness and success.
Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
Operational Excellence: Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners.
Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
Business Value & Data Analysis
Data-Driven Insights: Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
Data Insights: Review and analyze account data to understand usage trends; share key insights with customers to inform ongoing curriculum strategy and drive ROI.
Contract & Revenue Management: Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations. Capitalize on CSQL opportunities, support renewal efforts, and identify opportunities for upselling to contribute to overall business growth.
Health Monitoring: Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
Cross-Functional Collaboration, Product Expertise & Continuous Improvement
Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
Product Mastery: Maintain expertise across Amplify’s suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts..
Problem Solving: Determine the order and priority of account issues, coordinating with internal teams to provide timely updates on resolution.
Personal Attributes
Inspirational leader: Empowers team members and fosters a culture of collaboration.
Resilient: Thrives in high-pressure environments, maintaining focus and composure under stress.
Growth Mindset: Open-minded, receptive to feedback, and committed to continuous self-development.
Professional: Displays humility, professionalism, and confidence in interactions with team members and key stakeholders.
Required Qualifications:
Education: Bachelor’s Degree or related work experience.
Experience: 1+ years of experience in Account Management or Customer Success.
Skills: Excellent verbal, written, and presentation skills; ability to create district reports and meeting minutes.
Project Management: Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.
Escalation Management: Proven track record in handling customer escalations and fostering positive resolutions.
Communication: Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
Strategic Skills: Strong strategic thinking, project management skills, and the ability to drive results independently.
Independence: Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
Travel: 10% Travel required
Preferred Qualifications:
Industry Knowledge: Experience in education, school/district leadership, or educational publishing/technology.
Subject Matter: Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products.
Technical Proficiency: Experience with Salesforce, Gainsight, and Google Suite.
Location: The selected candidate will ideally reside in the South Central region (preferably located in the following states: New Mexico, Texas, Oklahoma, Arkansas, or Louisiana).
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
Compensation Range: $80K - $90K
See All 7 Customer Success Professional Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find JobsCustomer Success Professional Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Customer Success Professional Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
What New Mexico Employers Look For
The qualifications that appear most often in customer success professional jobs across New Mexico.
- Bachelor's degree in business, communications, or a related field preferred by New Mexico employers
- Two or more years of customer success or account management experience in technology or healthcare
- Demonstrated ability to manage client portfolios and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely in New Mexico teams
- Strong written and verbal communication skills for working with government and enterprise clients
- Familiarity with SaaS products or healthcare IT solutions common in New Mexico's employer base
Customer Success Professional Jobs in New Mexico: Frequently Asked Questions
How do you become a customer success professional in New Mexico?
There is no state-issued license required to work as a customer success professional in New Mexico. Most employers expect a bachelor's degree in business, communications, or a related field alongside practical experience in account management or client services. Entry-level candidates often build their path through sales support, technical support, or administrative roles at New Mexico technology firms, healthcare organizations, or government contractors before moving into dedicated customer success positions.
Which companies hire customer success professionals in New Mexico?
New Mexico customer success professional roles are posted by Amplify, Ruidoso Vacation Rentals, and University of New Mexico and others right now, based on current listings on Migrate Mate as of July 2026. New Mexico's concentration of federal contractors, healthcare networks, and technology services firms creates a consistent pipeline of customer success openings across both Albuquerque and Santa Fe.
Which New Mexico cities have the most customer success professional jobs?
New Mexico, Ruidoso, and Santa Fe lead New Mexico for customer success professional openings. Albuquerque drives the largest share because it is home to the state's densest cluster of healthcare systems, federal contractors, and technology employers, while Santa Fe attracts openings tied to state government technology contracts and smaller SaaS companies, and Las Cruces benefits from its proximity to major defense and research installations.
Are there remote customer success professional jobs in New Mexico?
Yes, and more than most fields. Customer success work is largely communication and relationship-based, making it well suited to remote arrangements. About 50% of customer success professional openings tied to New Mexico are remote or hybrid as of July 2026, reflecting broad employer acceptance of distributed teams. Roles focused on SaaS onboarding and enterprise account management tend to have the highest rates of remote availability.
How can I get hired as a customer success professional in New Mexico with little or no experience?
The most realistic entry path is through a support or sales associate role at a New Mexico technology or healthcare company, then transitioning internally once you have demonstrated client relationship skills. Employers like Presbyterian Healthcare Services and New Mexico-based government contractors regularly hire associates into client-facing support roles that feed into customer success. A Salesforce Administrator certification or a HubSpot certifications gives candidates without direct experience a concrete credential that New Mexico hiring managers recognize.
Where can I find and apply to customer success professional jobs in New Mexico?
You can find and apply to customer success professional jobs in New Mexico on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that fit your background and target industry, and apply directly to the positions that match your experience level and preferred location within New Mexico.
See All 7 Customer Success Professional Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find Jobs