Customer Success Consultant Jobs in Pennsylvania

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. Candidate should reside in Philadelphia.

The Account Consultant position manages sales processes for AbbVie's therapeutic products in accordance with approved marketing plans. Assigned sales goals are achieved through consultative and value based selling techniques coupled with comprehensive account management while implementing the US Marketing Plan. Account Consultants provide technical product knowledge and support to ensure customer adoption of the product portfolio while delivering customer satisfaction. Effective use of sales and data resources will enhance productivity and provide growth to meet or exceed the franchise goals. Complies with required reports, requests, and promotional compliance and effectively manages AbbVie field assets.

Responsibilities

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems.
• Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
• Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
• Provide education and clinical/injection training for residents, fellows, and other key hospital personnel.
• Collaborate with other Account Specialists to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.
• Comply with all company policies, required reports, requests and promotional compliance and effectively manage AbbVie field assets.
• Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.

Qualifications

• Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required
• Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of technical experience with three (3) or more years of experience within sales preferred and a high school diploma/GED required
• Experience selling in a “buy and bill” Medicare part B/Medical benefit environment and understanding of reimbursement challenges and opportunities
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
• Documented history of strong sales performance, preferably in a clinical/technical/consultative sales role with multiple decision makers is preferred.
• Ability to manage a complex sell, learn procedural, technical, clinical, and anatomical information quickly and communicate/present/train to a variety of audiences.
• Ability to lift/pull 25-100lb. training models and meet necessary hospital credentialing/vaccination requirements.
• Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings.
• An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
• These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html