Customer Success Professional Jobs in Minnesota

INTRODUCTION

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

PRIMARY RESPONSIBILITIES:

• Lead day-to-day service delivery for Epic Professional Billing, including incidents, requests, enhancements, and project work
• Serve as the main escalation point and partner with internal and client stakeholders to resolve issues and maintain strong performance
• Manage, coach, and develop team members while supporting performance, staffing, and career growth
• Collaborate with leadership and project teams on planning, prioritization, roadmaps, and best practices
• Support client success by aligning resources, communicating operational updates, and driving continuous improvement
• Participate in internal initiatives such as interviewing candidates and sharing best practices across teams
• Support business development efforts through solution design and client engagement
• Identify opportunities for optimization, application rationalization, and improved client outcomes
• Provide status updates and reporting as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• Epic Certification in Professional Billing and/or Resolute Hospital Billing
• 5+ years of experience supporting healthcare providers and/or organizations
• 5+ years of experience leading and executing on complex IT managed services delivery
• 5+ years of experience with end-to-end experiences delivering both software applications and technology platforms
• 5+ years of experience successfully implementing and supporting highly scalable technology solutions for clients
• 2+ years of technology leadership experience
• 2+ years of direct leadership of team(s)
• Experience working in fast paced, dynamic environment
• Ability to collaborate with internal (IT) and external (operational) cross functional groups
• Demonstrated success building relationships and accomplishing common goals for clients

PREFERRED QUALIFICATIONS:

• Undergraduate degree in computer science, information assurance, MIS or related field or equivalent experience in healthcare IT
• Experience with application delivery of EHR and integration with downstream systems
• Experience in leading a team
• Experience influencing, problem solving and negotiation skills
• Solid written and verbal communication skills, with customer service focus

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

APPLICATION DEADLINE: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.