Entry Level Customer Support Coordinator Jobs
New grad customer support coordinator jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong history of internship work or customer-facing roles can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Technology & Software, Healthcare & Medical Services, and Insurance, with employers like CVS Health, University of Rochester, and Amazon hiring at this level now.
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Showing 5 of 692+ Entry Level Customer Support Coordinator jobs
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
BASIC QUALIFICATIONS
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
REQUIRED EXPERIENCE
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
COMPENSATION
- The starting pay range for this role is $23/hr - $43/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
Hybrid Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
INTRODUCTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
ROLE AND RESPONSIBILITIES
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Data Center Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
Key responsibilities:
- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalate issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.
BASIC QUALIFICATIONS
- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
REQUIRED EXPERIENCE
- Entry level experience in building, deploying and supporting data center networking infrastructure.
- Associate level knowledge of data center network equipment like Nexus and MDS series switching.
COMPENSATION
- The starting pay range for this role is $23/hr - $43/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
WORKPLACE TYPE
Hybrid Working
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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Find JobsEntry Level Customer Support Coordinator Job Market
Who's Hiring
- CVS Health79
- University of Rochester15
- Amazon13
- KLA12
- Oracle9
Top Industries Hiring
- Technology & Software143
- Healthcare & Medical Services96
- Insurance84
- Education61
- Manufacturing45
Entry Level Customer Support Coordinator Jobs: Frequently Asked Questions
How do I get an entry level customer support coordinator job?
Start by highlighting any customer-facing experience, even from retail, food service, or campus roles, since entry level employers care more about communication skills and problem-solving instincts than years on the job. A tidy resume that shows you can manage tasks, follow up on issues, and work across teams goes a long way. Applying to companies that explicitly list zero to two years as acceptable widens your options considerably.
Which companies hire entry level customer support coordinators?
Companies hiring entry level customer support coordinators right now include CVS Health, University of Rochester, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of employers, including fast-growing startups, healthcare organizations, SaaS companies, and large retailers that need coordinators to handle high volumes of customer inquiries and tickets.
Are there remote entry level customer support coordinator jobs?
Yes, though availability varies by employer and industry. About 24% of entry level customer support coordinator openings are remote or hybrid as of November 2026, making this one of the more flexible roles for new job seekers. Many companies use remote coordinators to cover extended support hours or serve customers across multiple time zones.
Are these new grad customer support coordinator jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates with little or no professional experience. A new-grad-friendly posting typically lists zero to two years as the experience requirement, accepts internships or coursework as qualifying background, and sometimes notes that a strong portfolio or demonstrated customer service mindset can substitute for a long resume. These are real entry points, not just stretch roles.
Which industries hire the most entry level customer support coordinators?
Entry Level customer support coordinator roles concentrate in Technology & Software, Healthcare & Medical Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they handle large customer bases, rely on ticket and case management systems, and need coordinators who can onboard quickly and scale support operations without requiring deep prior experience.