Entry Level Field Support Representative Jobs
New grad field support representative jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on technical coursework can matter more than a lengthy resume. Most openings are on-site roles across Technology & Software, Healthcare & Medical Services, and Insurance, with employers like CVS Health, University of Rochester, and Amazon hiring at this level now.
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Showing 5 of 687+ Entry Level Field Support Representative jobs
Job Description
The Product Specialist provides expert functional and technical support for Sage Intacct, taking end-to-end ownership of customer and partner cases to deliver timely, accurate, and effective resolutions. The role combines strong product knowledge and problem-solving skills with close collaboration across the Product Specialist community, sharing expertise and best practices to achieve the best possible outcomes. When additional expertise is required or an issue needs Engineering involvement, Product Specialists partner with Escalation Specialists to ensure a smooth and effective path to resolution. Above all, Product Specialists are committed to delivering a world-class experience for our customers and partners through clear communication, empathy, accountability, and a customer-first mindset, while contributing to continuous improvement across the wider support organization.
This role is hybrid, three days per week onsite in the Lawrenceville office.
Key Responsibilities
- Support Experience Ownership: Take full ownership of Partner and Customer support experience, including strategic and high value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.
-
Advanced Problem Solving: Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.
-
Continuous Improvement: Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.
-
Customer experience: Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.
-
Retention and growth support: Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.
-
Collaboration: Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.
Skills & Know How
Must have:
- Proven experience in a technical or functional support role, ideally supporting enterprise or strategic customers.
-
Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.
-
Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.
-
Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.
-
Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.
Preferred:
- Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA).
- Technical knowledge of Intacct / ERP systems and customer environments.
Key behaviors
- Empathetic, proactive, and customer obsessed.
-
Demonstrates curiosity, ownership, and composure under pressure.
-
Balances quality and efficiency to deliver excellent customer outcomes.
-
Collaborative and solution-focused, contributing to team and organizational goals.
Perks? We have plenty.
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
-
Comprehensive health, dental and vision coverage
-
401(k) retirement match (100% matching up to 4%)
-
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
-
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
-
5 days paid yearly to volunteer (through Sage Foundation)
-
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
-
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
-
Library of on demand career development options and ongoing training offerings
Dig deeper about who we are:
- Who is Sage: https://www.sage.com/en-us/company/about-sage/
-
Life at Sage: https://www.sage.com/en-us/company/careers/
-
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
-
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
-
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
LI-MT1
Job Description
The Product Specialist provides expert functional and technical support for Sage Intacct, taking end-to-end ownership of customer and partner cases to deliver timely, accurate, and effective resolutions. The role combines strong product knowledge and problem-solving skills with close collaboration across the Product Specialist community, sharing expertise and best practices to achieve the best possible outcomes. When additional expertise is required or an issue needs Engineering involvement, Product Specialists partner with Escalation Specialists to ensure a smooth and effective path to resolution. Above all, Product Specialists are committed to delivering a world-class experience for our customers and partners through clear communication, empathy, accountability, and a customer-first mindset, while contributing to continuous improvement across the wider support organization.
This role is hybrid, three days per week onsite in the Lawrenceville office.
Key Responsibilities
- Support Experience Ownership: Take full ownership of Partner and Customer support experience, including strategic and high value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.
-
Advanced Problem Solving: Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.
-
Continuous Improvement: Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.
-
Customer experience: Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.
-
Retention and growth support: Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.
-
Collaboration: Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.
Skills & Know How
Must have:
- Proven experience in a technical or functional support role, ideally supporting enterprise or strategic customers.
-
Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.
-
Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.
-
Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.
-
Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.
Preferred:
- Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA).
- Technical knowledge of Intacct / ERP systems and customer environments.
Key behaviors
- Empathetic, proactive, and customer obsessed.
-
Demonstrates curiosity, ownership, and composure under pressure.
-
Balances quality and efficiency to deliver excellent customer outcomes.
-
Collaborative and solution-focused, contributing to team and organizational goals.
Perks? We have plenty.
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
-
Comprehensive health, dental and vision coverage
-
401(k) retirement match (100% matching up to 4%)
-
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
-
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
-
5 days paid yearly to volunteer (through Sage Foundation)
-
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
-
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
-
Library of on demand career development options and ongoing training offerings
Dig deeper about who we are:
- Who is Sage: https://www.sage.com/en-us/company/about-sage/
-
Life at Sage: https://www.sage.com/en-us/company/careers/
-
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
-
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
-
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
LI-MT1
See All 687+ Entry Level Field Support Representative Jobs
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Find JobsEntry Level Field Support Representative Job Market
Who's Hiring
- CVS Health79
- University of Rochester15
- Amazon13
- KLA12
- Oracle9
Top Industries Hiring
- Technology & Software142
- Healthcare & Medical Services98
- Insurance83
- Education61
- Manufacturing46
Entry Level Field Support Representative Jobs: Frequently Asked Questions
How do I get an entry level field support representative job?
Start by highlighting any hands-on technical experience, even if it comes from coursework, internships, or volunteer work rather than a full-time role. Employers at this level look for candidates who can troubleshoot basic equipment issues, communicate clearly with customers, and follow structured processes. A demonstrated ability to learn quickly and work independently in the field gives entry level applicants a real edge.
Which companies hire entry level field support representatives?
Companies hiring entry level field support representatives right now include CVS Health, University of Rochester, and Amazon, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from companies with large product install bases or service contracts that require consistent on-site technician coverage across multiple locations.
Are there remote entry level field support representative jobs?
Yes, though most field support work is inherently on-site given its hands-on nature. About 24% of entry level field support representative openings are remote or hybrid as of November 2026, and those tend to involve phone or digital customer support rather than physical equipment servicing. On-site roles remain the majority at this experience level.
Are these new grad field support representative jobs?
Yes, many of these listings are new grad and junior roles that welcome recent graduates and candidates early in their careers. A new grad friendly posting typically welcomes zero to two years of experience and counts internships, associate degrees, technical certifications, or a portfolio of relevant projects as qualifying background. Look for postings that list experience as preferred rather than required.
Which industries hire the most entry level field support representatives?
Entry Level field support representative roles concentrate in Technology & Software, Healthcare & Medical Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely on distributed equipment fleets, recurring maintenance contracts, or customer-facing technical services that consistently need junior talent to fill field roles.