Customer Support Engineer Jobs in Arizona
Customer Support Engineer jobs in Arizona are in strong demand, with consistent hiring concentrated in software-as-a-service, cloud infrastructure, semiconductor equipment, and enterprise IT sectors at every level from entry-level technical support through senior customer engineers. Phoenix and Scottsdale anchor the majority of openings, with Tempe also active, driven by established employers such as GoDaddy, Intel, and Honeywell that maintain large Arizona operations. The most sought-after specialties are SaaS platform support, API troubleshooting, and hardware diagnostics for semiconductor and industrial automation clients. Find a role that fits below and apply directly.
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Showing 5 of 7+ Customer Support Engineer jobs
Who We Are
Founded in 2006, IC Realtime is a leader in the digital surveillance and AV industry, serving Residential, Commercial, Government, and Military security markets. For over 20 years, we've provided cutting-edge, reliable surveillance cameras and video recorders trusted worldwide.
Our People and Values
We believe that our collaborative environment and core values are key to our success. Our values drive our daily actions:
- Integrity – Honesty and transparency in all that we do.
- Courage – Standing up for what is right, even in the face of challenges.
- Accountability – Owning our actions and making things right.
- Respect – Valuing the rights, traditions, and feelings of others.
- Excellence – Exceeding expectations and setting high standards.
Why Work for Us?
At IC Realtime, we offer competitive benefits, resources, and professional development to support your growth. Our perks include:
- Comprehensive Medical, Dental, and Vision plans
- 401(k) with a 3% safe harbor match (after the eligibility period has been met).
- Unlimited Paid Time Off policy for work-life balance
- Complimentary snacks and beverages on-site
- Growth and advancement opportunities
- A commitment to diversity so everyone can thrive
Job Summary:
We are seeking a Customer Support Engineer to provide technical support to our customer network for our CCTV/IP Surveillance products and services through various channels, including content development, customer training, and some IT duties.
Basic job duties include, but are not limited to:
- Maintaining an 'excellent' level of technical support for our customers.
- Candidates will demonstrate grace when interacting with customers while resolving technical problems spanning a range of platforms and technologies (Surveillance Hardware/Software (Mobile and Desktop), TCP/IP Networking, Customer-Provided Routers for SOHO, Web Technologies, etc.).
- Troubleshooting and/or establishing LAN / WAN connections to our products
- Install and configure our computer software and mobile applications
- Continuously learn updated industry and product knowledge regarding best practices and latest technologies
- Take incoming and make outbound support calls to assist installers and end users with configuring our product
- Troubleshooting issues with our products through our Hosted Call Center system
- Remote support as needed for field technicians to better assist with troubleshooting and product training
- Answer customer emails and maintain correspondence through sustaining support issues
- Creation of Support Documentation (Deployment Guides, Help Center Articles, and more)
- Create tickets for return items for various topics using our ERP system
Engineering Tasks Include:
- Help Center Documentation (Knowledge Articles, 'How-Tos', FAQs, etc.)
- Product Documentation (Deployment Guides)
- Advanced System Configuration (Video Analytics, PTZ Programming, etc.)
Education/ Experience:
- Bachelor's in Computer Science/Engineering, or equivalent trade certifications and work experience
- Excellent written and verbal communication
- Strong phone contact handling and active listening skills.
- Ability to multitask and context-switch effectively between different activities
- Flexible, team player, get-it-done personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
Language Skills
- Ability to effectively present information and respond to questions from groups of Managers, clients, customers, and the public.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
- Ability to solve practical problems with a variety of concrete variables in situations where limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications
- Flexibility: Priorities change very quickly in this position.
- Must be able to manage multiple projects and adapt to changing situations
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Goodyear, AZ 85338 (Required)
Work Location: In person
Who We Are
Founded in 2006, IC Realtime is a leader in the digital surveillance and AV industry, serving Residential, Commercial, Government, and Military security markets. For over 20 years, we've provided cutting-edge, reliable surveillance cameras and video recorders trusted worldwide.
Our People and Values
We believe that our collaborative environment and core values are key to our success. Our values drive our daily actions:
- Integrity – Honesty and transparency in all that we do.
- Courage – Standing up for what is right, even in the face of challenges.
- Accountability – Owning our actions and making things right.
- Respect – Valuing the rights, traditions, and feelings of others.
- Excellence – Exceeding expectations and setting high standards.
Why Work for Us?
At IC Realtime, we offer competitive benefits, resources, and professional development to support your growth. Our perks include:
- Comprehensive Medical, Dental, and Vision plans
- 401(k) with a 3% safe harbor match (after the eligibility period has been met).
- Unlimited Paid Time Off policy for work-life balance
- Complimentary snacks and beverages on-site
- Growth and advancement opportunities
- A commitment to diversity so everyone can thrive
Job Summary:
We are seeking a Customer Support Engineer to provide technical support to our customer network for our CCTV/IP Surveillance products and services through various channels, including content development, customer training, and some IT duties.
Basic job duties include, but are not limited to:
- Maintaining an 'excellent' level of technical support for our customers.
- Candidates will demonstrate grace when interacting with customers while resolving technical problems spanning a range of platforms and technologies (Surveillance Hardware/Software (Mobile and Desktop), TCP/IP Networking, Customer-Provided Routers for SOHO, Web Technologies, etc.).
- Troubleshooting and/or establishing LAN / WAN connections to our products
- Install and configure our computer software and mobile applications
- Continuously learn updated industry and product knowledge regarding best practices and latest technologies
- Take incoming and make outbound support calls to assist installers and end users with configuring our product
- Troubleshooting issues with our products through our Hosted Call Center system
- Remote support as needed for field technicians to better assist with troubleshooting and product training
- Answer customer emails and maintain correspondence through sustaining support issues
- Creation of Support Documentation (Deployment Guides, Help Center Articles, and more)
- Create tickets for return items for various topics using our ERP system
Engineering Tasks Include:
- Help Center Documentation (Knowledge Articles, 'How-Tos', FAQs, etc.)
- Product Documentation (Deployment Guides)
- Advanced System Configuration (Video Analytics, PTZ Programming, etc.)
Education/ Experience:
- Bachelor's in Computer Science/Engineering, or equivalent trade certifications and work experience
- Excellent written and verbal communication
- Strong phone contact handling and active listening skills.
- Ability to multitask and context-switch effectively between different activities
- Flexible, team player, get-it-done personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
Language Skills
- Ability to effectively present information and respond to questions from groups of Managers, clients, customers, and the public.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
- Ability to solve practical problems with a variety of concrete variables in situations where limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications
- Flexibility: Priorities change very quickly in this position.
- Must be able to manage multiple projects and adapt to changing situations
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Goodyear, AZ 85338 (Required)
Work Location: In person
See All 7 Customer Support Engineer Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
Find JobsCustomer Support Engineer Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Customer Support Engineer Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
What Arizona Employers Look For
The qualifications that appear most often in customer support engineer jobs across Arizona.
- Bachelor's degree in computer science, information systems, or a related technical field
- Two or more years of experience in technical support, implementation, or customer-facing engineering roles
- Proficiency troubleshooting SaaS platforms, APIs, or enterprise software in a production environment
- Strong written and verbal communication skills for working directly with technical and non-technical customers
- Experience with ticketing systems such as Salesforce, Zendesk, or ServiceNow to manage and escalate issues
- Familiarity with networking fundamentals, cloud services, or hardware diagnostics depending on the industry
Customer Support Engineer Jobs in Arizona: Frequently Asked Questions
How do you become a customer support engineer in Arizona?
Customer support engineer roles in Arizona do not require a state-issued license, so the path centers on education and demonstrated technical skill. Most Arizona employers expect a bachelor's degree in computer science, information systems, or engineering, though some accept equivalent work experience. Building hands-on experience with enterprise software, cloud platforms, or hardware systems is the clearest differentiator, and vendor certifications from companies like Salesforce, AWS, or CompTIA are widely recognized across Arizona's tech and semiconductor employers.
How much do customer support engineers make in Arizona?
Customer support engineers in Arizona earn a median of about $61,410 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,750 for the lowest 10% to over $94,640 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer support engineers in Arizona?
Employers hiring customer support engineers in Arizona right now include KLA, ASM, and IC REALTIME, based on current listings on Migrate Mate as of September 2026. Arizona's strong concentration of SaaS companies, semiconductor manufacturers, and enterprise IT firms means demand for this role is spread across both established corporations and growth-stage technology companies headquartered in the Greater Phoenix area.
Which Arizona cities have the most customer support engineer jobs?
Phoenix, Chandler, and Goodyear have the most customer support engineer openings in Arizona. Phoenix drives the largest share of listings because it is home to major technology, financial services, and semiconductor employers, while Scottsdale and Tempe contribute meaningfully through their concentrations of SaaS companies and enterprise software firms that rely heavily on customer-facing engineering teams.
Are there remote customer support engineer jobs in Arizona?
Yes, and more than most fields, since customer support engineering is inherently desk-based and can be performed entirely through digital tools. About 0% of customer support engineer openings tied to Arizona are remote or hybrid as of September 2026, reflecting the role's natural fit for distributed work. The parts of the role most likely to be fully remote are SaaS platform support and API troubleshooting, while positions involving hardware diagnostics or on-site customer implementation tend to require in-person presence.
How can I get hired as a customer support engineer in Arizona with little or no experience?
The most realistic entry path is a tier-one technical support or IT help desk role at a large Arizona employer, which provides the troubleshooting experience and internal credibility to move into a customer support engineer title. Companies like GoDaddy and Honeywell in the Phoenix metro regularly bring on junior support staff who grow into engineering-level roles. A vendor certification such as CompTIA A+, Salesforce Administrator, or AWS Cloud Practitioner strengthens an application without requiring prior engineering experience and is well recognized among Arizona hiring managers.
Where can I find and apply to customer support engineer jobs in Arizona?
You can find and apply to customer support engineer jobs in Arizona on Migrate Mate, which lists current Arizona openings updated regularly. Search the listings, find roles that match your background and preferred location, and apply directly to the employers posting them.
See All 7 Customer Support Engineer Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
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