Customer Support Engineer Jobs in California
Customer Support Engineer jobs in California are among the most active in the country, concentrated in the technology, cloud services, and enterprise software sectors, with openings ranging from entry-level technical support to senior-level customer success engineering. San Francisco, San Jose, and Los Angeles are the primary hiring hubs, where established companies like Salesforce, Cisco, and Google maintain large customer-facing engineering teams. The most in-demand specialties include API integration support, SaaS platform troubleshooting, and enterprise client onboarding. Find a role that fits below and apply directly.
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Showing 5 of 309+ Customer Support Engineer jobs
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"VAST's data management vision is the future of the market." - Forbes
VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.
The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have in-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
See All 309+ Customer Support Engineer Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Support Engineer Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Support Engineer Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Super Micro Computer11
- Google8
- BKF Engineers7
- Brainlab6
- Fortinet6
Top Industries Hiring
- Technology & Software122
- Electronics & Hardware69
- Manufacturing34
- Consulting & Professional Services21
- Cybersecurity13
What California Employers Look For
The qualifications that appear most often in customer support engineer jobs across California.
- Bachelor's degree in computer science, information technology, or a related technical field
- Hands-on experience troubleshooting SaaS products, APIs, or cloud-based enterprise software
- Proficiency in SQL, Python, or scripting languages used for diagnostic and support tasks
- Strong written and verbal communication skills for technical and non-technical audiences
- Experience working with CRM or ticketing systems such as Salesforce, Zendesk, or Jira
- Ability to manage multiple high-priority customer issues simultaneously in a fast-paced environment
Customer Support Engineer Jobs in California: Frequently Asked Questions
How do you become a customer support engineer in California?
Most California employers expect a bachelor's degree in computer science, information technology, or engineering, though some accept equivalent technical experience in lieu of a degree. There is no state-issued license required for customer support engineers in California. Candidates who build hands-on experience with cloud platforms, APIs, or enterprise software, and earn vendor certifications such as those from Salesforce, AWS, or Google Cloud, are consistently competitive in the California market.
How much do customer support engineers make in California?
Customer support engineers in California earn a median of about $79,570 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $52,270 for the lowest 10% to over $122,750 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer support engineers in California?
Employers hiring customer support engineers in California right now include Super Micro Computer, Google, and BKF Engineers, based on current listings on Migrate Mate as of June 2026. California's density of enterprise software and cloud technology headquarters means the state consistently produces more customer support engineering openings than most other markets nationwide.
Which California cities have the most customer support engineer jobs?
San Francisco, San Jose, and Santa Clara have the most customer support engineer openings in California. The San Francisco Bay Area and San Jose concentrations reflect the headquarters presence of major SaaS and cloud technology companies, while Los Angeles hiring is driven by a growing enterprise technology sector and media-adjacent software firms that require dedicated customer engineering teams.
Are there remote customer support engineer jobs in California?
Yes, and more than most fields. About 21% of customer support engineer openings tied to California are remote or hybrid as of June 2026, reflecting how naturally the role translates to distributed work. The portions of the job most commonly done remotely include asynchronous ticket resolution, API troubleshooting, and client onboarding calls, while on-site work tends to be limited to enterprise accounts with specific security or compliance requirements.
How can I get hired as a customer support engineer in California with little or no experience?
The most realistic entry path is moving from a technical support specialist or IT helpdesk role into a customer support engineer position as you build product-specific knowledge. Large California technology employers such as Salesforce and Cisco run associate or rotational programs that accept candidates without direct experience. Building a portfolio of resolved technical issues, earning a relevant vendor certification, and targeting companies with structured onboarding for new graduates strengthens a California application considerably.
Where can I find and apply to customer support engineer jobs in California?
You can find and apply to customer support engineer jobs in California on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location, then apply directly to each employer through the listing.
See All 309+ Customer Support Engineer Jobs in California
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