Customer Support Engineer Jobs in District of Columbia
Customer Support Engineer jobs in District of Columbia are available now at employers like Guidehouse, Booz Allen Hamilton, and CACI International and other employers across Washington and other District of Columbia metros, from entry level to senior. Find a role that fits below and apply directly.
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Showing 5 of 117+ Customer Support Engineer jobs
- The IT Specialist Digital Support PD Tier III at the United States Agency for Global Media is responsible for providing advanced technical support and solutions for digital platforms and systems. The role involves troubleshooting complex issues, ensuring system integrity, and enhancing user experience through effective problem resolution and system optimization.
Key Responsibilities:
- Provide Tier III technical support for digital platforms and systems, addressing complex issues and ensuring timely resolution.
- Collaborate with cross-functional teams to identify, analyze, and resolve system and application problems.
- Develop and implement strategies to optimize system performance and enhance user experience.
- Maintain and update documentation related to system configurations, processes, and troubleshooting procedures.
- Conduct regular system audits and assessments to ensure compliance with organizational standards and policies.
- Assist in the deployment and integration of new digital tools and technologies.
- Train and mentor junior IT staff, providing guidance and support in troubleshooting and problem-solving.
- Stay current with emerging technologies and industry trends to continuously improve support processes and systems.
- Bachelor's degree in Information Technology, Computer Science, or a related field from an accredited institution.
Required Experience:
- Minimum of 5 years of experience in IT support, with a focus on digital platforms and services.
- Proven track record of working in a Tier III support role, handling complex technical issues.
- Experience in a global media environment or similar industry is highly desirable.
- Demonstrated ability to manage and resolve high-level technical problems efficiently.
Required Skills and Abilities:
- Strong knowledge of digital media technologies and platforms.
- Expertise in troubleshooting and resolving advanced IT issues related to digital support.
- Excellent communication skills, with the ability to convey technical information to non-technical stakeholders.
- Proficiency in various operating systems, including Windows, macOS, and Linux.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Ability to prioritize tasks effectively and manage multiple projects simultaneously.
- Familiarity with ITIL processes and best practices for IT service management.
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Find JobsCustomer Support Engineer Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Support Engineer Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
- Guidehouse7G
- Booz Allen Hamilton7
- CACI International5
- CVS Health4
- Gritter Francona4
Top Industries Hiring
- Consulting & Professional Services17
- Technology & Software6
- Healthcare & Medical Services6
- Construction & Real Estate2
- Government & Public Sector2
What District of Columbia Employers Look For
The qualifications that appear most often in customer support engineer jobs across District of Columbia.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Customer Support Engineer Jobs in District of Columbia: Frequently Asked Questions
How many customer support engineer jobs are there in District of Columbia?
There are 117+ customer support engineer openings in District of Columbia on Migrate Mate as of June 2026, with the most roles in Washington and Washington. New positions post regularly as employers across District of Columbia hire.
How much do customer support engineers make in District of Columbia?
Customer support engineers in District of Columbia earn a median of about $80,950 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $59,980 for the lowest 10% to over $120,840 for the top 10%. Pay rises with experience, specialty, and employer.
Which District of Columbia cities have the most customer support engineer jobs?
Washington and Washington have the most customer support engineer openings in District of Columbia right now, with additional roles spread across smaller metros statewide.
Which companies hire customer support engineers in District of Columbia?
Employers hiring customer support engineers in District of Columbia include Guidehouse, Booz Allen Hamilton, and CACI International, based on current listings on Migrate Mate as of June 2026.
Are there remote customer support engineer jobs in District of Columbia?
Yes. About 24% of customer support engineer openings tied to District of Columbia are remote or hybrid as of June 2026. The rest are on-site roles based in District of Columbia metros.
How do I apply for customer support engineer jobs in District of Columbia?
You can apply to customer support engineer jobs in District of Columbia directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred District of Columbia location, then apply to each one that fits.
See All 117+ Customer Support Engineer Jobs in District of Columbia
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