Customer Support Engineer Jobs in Georgia
Customer Support Engineer jobs in Georgia are open across Atlanta, Roswell, and Alpharetta and other Georgia metros, with employers like Asbury Automotive, Hoffman & Hoffman, and RoviSys Building Technologies hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 70+ Customer Support Engineer jobs
Date: Jun 18, 2026
Company:
Location:
Alpharetta, US, GA 30005
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
Our Terminal Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality, R&D, and other teams to deliver technical solutions in a timely manner.
WHAT YOU’LL DO
- Provide advanced technical expertise on Ingenico products, system integrations, and terminal hardware/software to support both pre-sales and post-sales activities.
- Troubleshoot and resolve complex issues across hardware, software, and network environments, including Ethernet, USB, Wi-Fi, Bluetooth, and 4G connectivity.
- Capture and analyze data from multiple communication protocols and debug logs to identify root causes and implement solutions; escalate defects to appropriate teams (e.g., Application Development, Firmware, Hardware QA) as needed.
- Deliver technical support and guidance to customers, addressing inquiries related to Ingenico products and software.
- Travel to customer locations, often on short notice, to investigate issues, collect logs, and perform on-site diagnostics.
- Develop and maintain detailed documentation, including trip reports, test procedures, and test results.
- Conduct statistical failure analysis to support root cause identification and assess the impact and frequency of failure modes.
- Mentor and train internal team members, fostering knowledge sharing and technical development.
- Design and deliver technical training sessions for external customers.
- Act as a liaison between cross-functional stakeholders, ensuring clear communication and alignment of expectations.
ABOUT YOUR SKILLS
- Strong verbal and written communication skills, with the ability to effectively engage and collaborate with diverse stakeholders
- Ability to translate technical concepts into non-technical language and deliver clear presentations
- Methodical, analytical problem-solver with strong organizational skills
- Self-motivated, quick learner who can work independently and within cross-functional teams
- Bachelor’s degree in Engineering (or equivalent experience)
- Experience troubleshooting communication technologies (RS232, USB, Ethernet, Wi-Fi) and analyzing network data (e.g., Wireshark)
- Ability to manage small projects and contribute to larger team initiatives
NICE TO HAVE
- Programming or scripting skills
- Familiarity with Windows, Linux, Android, or iOS environments
- Experience with POS technologies, communication protocols, and hardware (e.g., touch screen, wireless, battery)
- Knowledge of electrical or mechanical design principles
- Experience with POS terminals and related technologies
- Understanding of EMV, contactless, cryptography, and end-to-end encryption technologies
AAP/EEO Statement:
Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Date: Jun 18, 2026
Company:
Location:
Alpharetta, US, GA 30005
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
Our Terminal Support Engineer is responsible for providing engineering support related to Ingenico terminals, services, and solutions to both internal and external clients. The candidate will work closely with Sales Engineers, Account Managers, Project Managers, Quality, R&D, and other teams to deliver technical solutions in a timely manner.
WHAT YOU’LL DO
- Provide advanced technical expertise on Ingenico products, system integrations, and terminal hardware/software to support both pre-sales and post-sales activities.
- Troubleshoot and resolve complex issues across hardware, software, and network environments, including Ethernet, USB, Wi-Fi, Bluetooth, and 4G connectivity.
- Capture and analyze data from multiple communication protocols and debug logs to identify root causes and implement solutions; escalate defects to appropriate teams (e.g., Application Development, Firmware, Hardware QA) as needed.
- Deliver technical support and guidance to customers, addressing inquiries related to Ingenico products and software.
- Travel to customer locations, often on short notice, to investigate issues, collect logs, and perform on-site diagnostics.
- Develop and maintain detailed documentation, including trip reports, test procedures, and test results.
- Conduct statistical failure analysis to support root cause identification and assess the impact and frequency of failure modes.
- Mentor and train internal team members, fostering knowledge sharing and technical development.
- Design and deliver technical training sessions for external customers.
- Act as a liaison between cross-functional stakeholders, ensuring clear communication and alignment of expectations.
ABOUT YOUR SKILLS
- Strong verbal and written communication skills, with the ability to effectively engage and collaborate with diverse stakeholders
- Ability to translate technical concepts into non-technical language and deliver clear presentations
- Methodical, analytical problem-solver with strong organizational skills
- Self-motivated, quick learner who can work independently and within cross-functional teams
- Bachelor’s degree in Engineering (or equivalent experience)
- Experience troubleshooting communication technologies (RS232, USB, Ethernet, Wi-Fi) and analyzing network data (e.g., Wireshark)
- Ability to manage small projects and contribute to larger team initiatives
NICE TO HAVE
- Programming or scripting skills
- Familiarity with Windows, Linux, Android, or iOS environments
- Experience with POS technologies, communication protocols, and hardware (e.g., touch screen, wireless, battery)
- Knowledge of electrical or mechanical design principles
- Experience with POS terminals and related technologies
- Understanding of EMV, contactless, cryptography, and end-to-end encryption technologies
AAP/EEO Statement:
Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
See All 70 Customer Support Engineer Jobs in Georgia
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Find JobsCustomer Support Engineer Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Support Engineer Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
- Asbury Automotive4
- Hoffman & Hoffman4
- RoviSys Building Technologies4
- Price Industries3
- Starbucks3
Top Industries Hiring
- Technology & Software25
- Manufacturing14
- Construction & Real Estate8
- Consulting & Professional Services8
- Automotive4
What Georgia Employers Look For
The qualifications that appear most often in customer support engineer jobs across Georgia.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Customer Support Engineer Jobs in Georgia: Frequently Asked Questions
How many customer support engineer jobs are there in Georgia?
There are 70+ customer support engineer openings in Georgia on Migrate Mate as of June 2026, with the most roles in Atlanta, Roswell, and Alpharetta. New positions post regularly as employers across Georgia hire.
How much do customer support engineers make in Georgia?
Customer support engineers in Georgia earn a median of about $60,440 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $37,750 for the lowest 10% to over $98,750 for the top 10%. Pay rises with experience, specialty, and employer.
Which Georgia cities have the most customer support engineer jobs?
Atlanta, Roswell, and Alpharetta have the most customer support engineer openings in Georgia right now, with additional roles spread across smaller metros statewide.
Which companies hire customer support engineers in Georgia?
Employers hiring customer support engineers in Georgia include Asbury Automotive, Hoffman & Hoffman, and RoviSys Building Technologies, based on current listings on Migrate Mate as of June 2026.
Are there remote customer support engineer jobs in Georgia?
Yes. About 19% of customer support engineer openings tied to Georgia are remote or hybrid as of June 2026. The rest are on-site roles based in Georgia metros.
How do I apply for customer support engineer jobs in Georgia?
You can apply to customer support engineer jobs in Georgia directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Georgia location, then apply to each one that fits.
See All 70 Customer Support Engineer Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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