Customer Support Engineer Jobs in Florida

INTRODUCTION

AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation.

QUALIFICATIONS – IT SUPPORT ENGINEER REQUIRED:

• Proven experience working in an MSP environment as an IT Engineer or similar role
• Strong troubleshooting ability across Windows workstations and servers
• Experience with Windows Server and Active Directory environments
• Hands-on experience supporting Microsoft 365 and SharePoint
• Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs)
• Experience with virtualization (Hyper-V preferred)
• Ability to manage workload independently without micromanagement
• Clear, professional communication skills with non-technical users and business decision-makers
• Based in the Warner Robins / Macon area with reliable transportation for onsite client support

PREFERRED:

• Experience with Ubiquiti or similar managed networking platforms
• Experience supporting VoIP systems
• Exposure to server migrations and infrastructure projects

RESPONSIBILITIES – IT SUPPORT ENGINEER

• Provide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems
• Troubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems
• Assist with and lead server-related work including domain controllers, application servers, and system migrations
• Support Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments
• Configure and support managed network infrastructure including firewalls, switches, and wireless access points
• Document systems, changes, and resolutions thoroughly within the company documentation platform
• Communicate technical issues and solutions clearly to non-technical users
• Follow established processes and contribute to process improvement initiatives

ABOUT ADVANTECH

AdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts — we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters.

Our engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication.

If you’re an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply.

JOB TYPE: Full-time

PAY: $50,000.00 - $70,000.00 per year

BENEFITS:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

APPLICATION QUESTION(S):

• MSP Experience

How many concurrent client environments have you supported at one time?

• What RMM or PSA tools have you used?
• In 2–3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated.
• What was your average daily ticket volume in your previous role?
• This position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience?

ABILITY TO COMMUTE:

• Gainesville, FL 32602 (Required)

WORK LOCATION: In person