Customer Support Internships
Customer support internships give university students, recent graduates, and early-career switchers hands-on experience resolving real customer issues, mentorship from working customer support professionals, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with JLG, SAP, and IDEMIA among the employers posting roles now.
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About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
As a Customer Support Business Analyst Intern you will provide hands-on experience working on high-impact projects that contribute to business outcomes, along with mentorship from experienced professionals in customer support, technology strategy, and AI. You’ll gain exposure to an agile development environment while building expertise in customer support technology and business analysis within a global heavy equipment manufacturing leader.
Your Impact:
Identify, assess, prioritize, and sequence milestones for the customer support technology roadmap, aligning with our AI strategy and business goals.
Collaborate with internal teams to drive initiatives that improve customer self-service capabilities and promote ease of use, reducing the need for agent intervention.
Analyze current support processes and workflows, identifying opportunities to streamline and automate tasks to increase agent capacity for high-value activities.
Support the integration of "Human in the Loop" AI solutions to balance automation with human oversight in customer support processes.
Work within an agile development cycle, participating in sprint planning, backlog grooming, and cross-functional meetings to ensure continuous delivery of key initiatives.
Contribute to the development of a "single pane of glass" interface for agents, ensuring they can access all necessary tools and information in one place.
Assist in the optimization of knowledge center services, ensuring that both agents and customers can easily access relevant, up-to-date information.
Help increase support capacity to develop expertise in new product lines while identifying opportunities to market existing products to new sales channels.
Minimum Qualifications
Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
Strong analytical skills with the ability to interpret data, create insights, and identify actionable opportunities for improvement.
Basic understanding of AI principles, automation tools, and technology integration in customer support settings.
Standout Qualifications
Experience or coursework related to agile project management, sprint planning, or similar methodologies is a plus.
Excellent problem-solving skills, with a proactive approach to identifying bottlenecks and inefficiencies.
Strong written and verbal communication skills, with the ability to present complex ideas clearly to both technical and non-technical audiences.
Comfortable working in a collaborative environment with cross-functional teams, including product managers, developers, and customer support agents.
Interest in or knowledge of the Construction, Agriculture, and Horticulture industries is a plus.
Experience with customer support platforms (e.g., Zendesk, Salesforce).
Exposure to AI-driven customer support tools, such as chatbots or automated ticketing systems.
Basic knowledge of data visualization tools (e.g., Tableau, Power BI) or business analysis tools (e.g., JIRA, Confluence).
WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
This role combines office-based administrative duties with physical activity in field or production environments.
In the office setting, tasks may require extended computer use, sitting, and attending meetings.
Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
WHY JLG, AN OSHKOSH COMPANY?
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$18.00 - $37.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
As a Customer Support Business Analyst Intern you will provide hands-on experience working on high-impact projects that contribute to business outcomes, along with mentorship from experienced professionals in customer support, technology strategy, and AI. You’ll gain exposure to an agile development environment while building expertise in customer support technology and business analysis within a global heavy equipment manufacturing leader.
Your Impact:
Identify, assess, prioritize, and sequence milestones for the customer support technology roadmap, aligning with our AI strategy and business goals.
Collaborate with internal teams to drive initiatives that improve customer self-service capabilities and promote ease of use, reducing the need for agent intervention.
Analyze current support processes and workflows, identifying opportunities to streamline and automate tasks to increase agent capacity for high-value activities.
Support the integration of "Human in the Loop" AI solutions to balance automation with human oversight in customer support processes.
Work within an agile development cycle, participating in sprint planning, backlog grooming, and cross-functional meetings to ensure continuous delivery of key initiatives.
Contribute to the development of a "single pane of glass" interface for agents, ensuring they can access all necessary tools and information in one place.
Assist in the optimization of knowledge center services, ensuring that both agents and customers can easily access relevant, up-to-date information.
Help increase support capacity to develop expertise in new product lines while identifying opportunities to market existing products to new sales channels.
Minimum Qualifications
Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
Strong analytical skills with the ability to interpret data, create insights, and identify actionable opportunities for improvement.
Basic understanding of AI principles, automation tools, and technology integration in customer support settings.
Standout Qualifications
Experience or coursework related to agile project management, sprint planning, or similar methodologies is a plus.
Excellent problem-solving skills, with a proactive approach to identifying bottlenecks and inefficiencies.
Strong written and verbal communication skills, with the ability to present complex ideas clearly to both technical and non-technical audiences.
Comfortable working in a collaborative environment with cross-functional teams, including product managers, developers, and customer support agents.
Interest in or knowledge of the Construction, Agriculture, and Horticulture industries is a plus.
Experience with customer support platforms (e.g., Zendesk, Salesforce).
Exposure to AI-driven customer support tools, such as chatbots or automated ticketing systems.
Basic knowledge of data visualization tools (e.g., Tableau, Power BI) or business analysis tools (e.g., JIRA, Confluence).
WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
This role combines office-based administrative duties with physical activity in field or production environments.
In the office setting, tasks may require extended computer use, sitting, and attending meetings.
Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.
WHY JLG, AN OSHKOSH COMPANY?
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$18.00 - $37.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Customer Support Internship Market
Who's Hiring
Tips for Your Customer Support Internship Search
Apply earlier than you think necessary
Large employers open summer internship applications the fall before the role starts, sometimes six or more months ahead. Smaller companies and co-op programs post closer to start dates. Check listings in September and October for the following summer, and return regularly for roles at smaller employers throughout the year.
Build proof without relying on work history
Hiring teams for customer support interns expect limited experience, so give them something concrete to assess. Document two or three projects that show your problem-solving process, the tools you used, and the outcome. A written case study, a sample escalation workflow, or a process improvement proposal all give a recruiter something real to evaluate.
Work your campus network and apply directly at the same time
Campus career fairs surface structured programs tied specifically to your university, and professors or career center staff often know which employers recruit from your school before roles appear publicly. Apply directly to companies running smaller cohorts at the same time, since those roles rarely fill through campus channels and you reach a wider pool.
Practice the customer support intern screen out loud
Customer support intern interviews typically involve scenario-based questions where you work through a customer complaint, a difficult interaction, or a process gap in real time. Practice talking through your reasoning as you go, since interviewers weigh how you think and communicate as much as the answer you land on.
Target structured internship programs at larger companies
Many large companies run formal customer support or customer experience cohort programs designed to train people who are new to the field. These programs recruit early, fill fast, and often include structured mentorship and rotation across teams. Identify the ones that match your background and submit in the first application wave.
Set your work-type filter before you start searching
On-site roles are 17% of the customer support internships listed here. Decide what you can actually commit to before you start reviewing listings, then filter by location and work type so you are not spending time on roles you cannot take. Applying to a focused list of realistic openings is more effective than a wide unfocused search.
Customer Support Internships: Frequently Asked Questions
How do I get a customer support internship?
Lead with coursework and projects rather than work history, since hiring teams expect limited experience at the intern level. For customer support candidates, the concrete artifact is a documented case study, a sample helpdesk workflow, or a written record of a project where you resolved a real problem. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can a customer support internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it is consistent performance on real support work, available headcount on the team at the end of your term, and how early you signal interest in returning. Position for a return offer by owning your projects and asking for feedback regularly, without counting on the outcome.
When should I apply for customer support internships?
Earlier than most expect. Large employers recruit summer interns the preceding fall, so applications open months before the role starts. Smaller companies and co-op programs post closer to their actual start dates, which means new openings appear year-round. Checking listings regularly rather than waiting for a single hiring season gives you the widest range of options.
Are customer support internships paid?
Most professional customer support internships in the United States are paid. Compensation varies by company size, industry, and location, and listings show it where the employer chooses to disclose it. Unpaid internships exist but are less common at established companies, so it's worth reviewing each posting carefully before applying.
What should a customer support internship resume include?
Lead with projects rather than work history. Include two or three complete, documented projects that show the tools you used and where the work can be seen, such as a written case study, a process improvement proposal, or a sample ticket resolution workflow. Add relevant coursework, keep the whole document to one page, and put your most relevant project at the top.
Are there remote customer support internships?
Yes. Remote and hybrid roles make up 83% of the customer support internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from anywhere, so apply early once you spot a role that fits. Use the work-type filter to see only remote or hybrid listings and avoid sorting through roles you cannot take.
Can international students get customer support internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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