Customer Support Jobs in Maine

INTRODUCTION

Our IT team is looking for a skilled Salesforce Administrator focused on helping develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.

ROLE AND RESPONSIBILITIES

In this role you will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization. You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance.

The technology landscape is in continual evolution, and IDEXX is leading the way with agile responses to practice needs and a holistic approach to systems integration. We develop customer-centric solutions that deliver value for practices, pets and their families, working across the company to leverage the best minds possible for technical innovation.

Come join a passionate, collaborative and innovative team that prides itself in delivering quality and timely results that Wow! their business partners.

In This Role:

• You will analyze, understand and translate business needs into scalable technical solutions with a focus on user experience leveraging Salesforce best practices
• You would also design, configure, test, debug and document programs based on technical configurations developed by analysts and project teams
• You will also provide daily system/application administration
• You will manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required
• In this role you would also assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholder, project team, and IT counterparts
• You would serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups
• You would develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
• You would follow Internal Audit policies and procedures and provide information as needed
• You would participate in on-call rotation

BASIC QUALIFICATIONS

What You Will Need to Succeed:

• You have 3-5+ years related Salesforce Administration experience
• Your Location: We are looking for someone that lives within the New England area (in Maine, NH or MA). If you are driving distance to our corporate HQ in Westbrook, Maine, we offer a flexible hybrid environment where we require a max of 8 days per month on-site and alternatively if you are in NH or MA, there is the option to go on-site less frequently than 8.
• You have experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
• You have experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
• You have strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud and Mobile Design
• You have demonstrated ability to work in a complex and highly-integrated Salesforce implementation
• You have great people skills and communication skills! Excellent customer service and business relationship building skills, problem solving skills, and ability to work independently as well as within teams. Overall strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences.
• Sandbox environment management
• Experience with Agile/Scrum development practices
• Bachelors degree or equivalent combination of education and experience required
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

PREFERRED QUALIFICATIONS

Additional things that would be nice for you to have…

• Salesforce Certified Platform Developer I
• Familiarity with writing test classes and basic understanding of Salesforce development landscape including Apex and Lightning Web Components.
• Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM and CPQ

COMPENSATION

What you can expect from us:

• Base annual salary target: $90000 - $105000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

WHY IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.