Director of Client Operations Jobs
Director of Client Operations jobs are open across SaaS, financial services, healthcare, and BPO at every level from manager to VP, with specializations in customer success operations, service delivery, and account management operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 21+ Director of Client Operations jobs
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
Provides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for defining the vision and developing goals for their assigned teams.
- Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
- Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
- Responsible for personnel staffing, morale, measurement, and employee development
- Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
- Responsible for effective communication between all internal and external partners.
- Responsible for development of KPIs and reporting over the KPIs to senior management.
- Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience
- Bachelor’s degree or equivalent experience
- 5+ years in an operational management role in a high volume environment
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management
- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required.
- Demonstrated use of a Process Improvement methodology is required.
- Strong communication skills with external parties required
Physical requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
Provides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for defining the vision and developing goals for their assigned teams.
- Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
- Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
- Responsible for personnel staffing, morale, measurement, and employee development
- Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
- Responsible for effective communication between all internal and external partners.
- Responsible for development of KPIs and reporting over the KPIs to senior management.
- Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience
- Bachelor’s degree or equivalent experience
- 5+ years in an operational management role in a high volume environment
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management
- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required.
- Demonstrated use of a Process Improvement methodology is required.
- Strong communication skills with external parties required
Physical requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.
See All 21 Director of Client Operations Jobs
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Find JobsDirector of Client Operations Job Market
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
- Media & Entertainment
What Employers Look For
The qualifications that appear most often in director of client operations jobs.
- 5 or more years leading client-facing operations or customer success teams
- Experience building and tracking KPIs like NPS, CSAT, churn, and net revenue retention
- Proficiency with CRM and customer success platforms such as Salesforce
- Demonstrated ability to manage and grow high-value enterprise client relationships
- Strong cross-functional collaboration with sales, product, and finance teams
- Bachelor's degree in business, operations, or a related field
Tips for Your Director of Client Operations Job Search
Quantify retention and expansion outcomes
Your resume needs to show net revenue retention, churn reduction, or upsell growth you drove, not just team size or process ownership. Hiring managers for this role screen for measurable client outcomes, so lead every bullet with a result, not a responsibility.
Tailor your resume to the company model
A director of client operations role at a SaaS company looks different from one at a managed-services firm or a BPO. Match your language to the model. If the job is post-sale SaaS, emphasize onboarding velocity and renewal rates. If it's outsourced services, emphasize SLA performance and delivery governance.
Apply early to roles that fit
Migrate Mate lists director of client operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by org size before applying
The scope of this role shifts dramatically by company size. At a startup you'll own everything from tooling to hiring. At an enterprise you'll manage a team and work inside a defined structure. Know which environment fits your background and filter your search accordingly before applying.
Prepare a cross-functional influence story
Interviewers for director of client operations roles consistently probe how you've driven change without direct authority, specifically across sales, product, and finance. Prepare two or three concrete examples where you aligned stakeholders from different functions around a client outcome, with the tension and the resolution.
Negotiate scope before negotiating salary
Before accepting an offer, clarify what success looks like in the first 90 days, what the team structure is, and which decisions require executive sign-off. Directors who skip this conversation often find the role is broader or more constrained than the job description suggested.
Director of Client Operations Jobs: Frequently Asked Questions
Which companies are hiring the most director of client operationss?
Paylocity, JPMorganChase, and Premise Health are hiring the most director of client operationss right now, with openings concentrated in New York, Illinois, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS companies and outsourced services firms tend to post the highest volume of these roles consistently.
How many director of client operations jobs are remote?
About 36% of director of client operations openings are fully remote or hybrid as of November 2026, reflecting the relationship-management nature of the role, which many companies now support remotely. Sub-specializations focused on digital delivery, SaaS onboarding, and customer success operations tend to have the highest share of remote-eligible positions.
How do you become a director of client operations?
Most directors of client operations move up through customer success, account management, or service delivery roles, building team leadership experience along the way. The clearest path is to own a measurable client outcome early in your career, then progressively take on larger books of business or manage junior team members. Demonstrating cross-functional influence, particularly with product and sales, accelerates the transition to a director-level role.
Can you get hired as a director of client operations with little experience?
Getting hired at the director level with limited experience is rare, but moving into the role from a senior manager or team lead position is realistic if you can show ownership of client outcomes. Focus on roles at smaller companies or high-growth startups where the title reflects broad responsibility rather than a large team. Highlighting process improvements you built from scratch and retention results you personally drove makes a stronger case than tenure alone.
What does the director of client operations interview process look like?
The interview process for a director of client operations role typically includes an initial recruiter screen focused on background and scope fit, followed by interviews with the hiring manager and cross-functional peers from sales or product. Expect at least one case-style conversation where you walk through how you've handled a client escalation, a churn risk, or a process breakdown. Final rounds often include a presentation or operational plan to demonstrate strategic thinking alongside execution ability.
Where can I find and apply to director of client operations jobs?
You can find and apply to director of client operations jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background and seniority level, then apply directly to each listing that fits.
See All 21 Director of Client Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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