Director of Community Services Jobs
Director of Community Services jobs are open across nonprofits, local government, and healthcare organizations, from program manager to senior director level, with specializations in social services, housing advocacy, and workforce development. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 9+ Director of Community Services jobs
Summary
The Assistant Director of Program Supports manages the Program Supports team within Community Services, which provides intake, staffing coordination, onboarding, documentation, administrative, specialist consultation, training, and technology support for CES Waiver Services and related Community Services programs. The position directs the team’s staff, sets its priorities and procedures, and is accountable for its performance.
Responsibility for direct service operations remains with program directors, assistant program directors, and managers. This position manages the support functions that serve those programs.
Essential Duties and Responsibilities
Management of the Program Supports Team
- Manages the Program Supports team, including administrative assistants, intake specialists, staffing coordinators, consultative specialists, program trainer, and technology support staff.
- Sets team priorities, plans and assigns work, and holds staff accountable for accurate and timely completion.
- Monitors workflow across the team, identifies gaps, delays, and barriers, and directs corrective action.
- Develops, implements, and enforces procedures for the team’s functions.
- Maintains continuity of team operations during absences, vacancies, and periods of increased demand by reassigning work and adjusting staffing.
Intake, Staffing, and Onboarding
- Directs intake workflows, including referral review, documentation collection, and enrollment coordination.
- Directs staffing coordination for Direct Support Professionals and other direct service positions, working with program managers and HR.
- Ensures required onboarding documentation, training, certifications, and program orientation are completed.
- Monitors intake, staffing, and onboarding metrics and implements improvements to timeliness and accountability.
Documentation, Compliance, and Quality
- Ensures the team’s documentation, including client files, employee records, training records, and payroll support records, meets organizational, regulatory, payer, and accreditation requirements.
- Ensures Health Maintenance Activity Plans and Behavior Support Plans are developed, updated, and implemented on time across programs, in coordination with program managers.
- Leads the team’s preparation for audits and internal and external reviews, and implements corrective action for the team’s functions.
- Leads continuous quality improvement for the team by analyzing trends, monitoring compliance outcomes, and implementing corrective actions.
Coordination, Systems, and Leadership
- Serves as the team’s point of contact with program managers, directors, nursing, behavioral services, HR, payroll, finance, and other departments, and resolves cross-functional operational barriers.
- Leads implementation and improvement of the systems the team uses, including Microsoft 365 tools and program-specific platforms.
- Leads special projects, pilot workflows, and program expansion efforts affecting program supports.
- Participates in Community Services leadership and planning meetings and implements program support goals, priorities, and strategic initiatives.
- Serves as the Senior Director’s designee for program support matters when directed.
- Performs other duties as assigned within the scope of the position.
Compliance / HIPAA
While performing the duties of this job, the employee will comply with all federal, state, and local laws and regulations pertaining to Easterseals Arkansas. The employee may have access to protected health information and confidential employee or program information within the scope of assigned responsibilities. The employee will not attempt to access protected health information or confidential information unless necessary for assigned job duties or otherwise approved by a supervisor or Privacy Officer.
Supervisory Responsibilities
Directly supervises the Program Supports team, which consists of at least two full-time employees or their equivalent. Makes hiring, termination, promotion, and other employment status recommendations that are given particular weight; completes performance evaluations and administers coaching and corrective action; trains staff; plans, assigns, and directs work; and resolves employee concerns. Supervision of nursing and behavioral consultation staff is administrative; clinical direction of that staff is provided by appropriately licensed professionals as required by Arkansas nursing law and CES Waiver standards.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or equivalent required.
- Bachelor’s degree in human services, social work, psychology, business administration, public administration, healthcare administration, special education, or a related field preferred.
- Three to five years of experience in disability services, Medicaid waiver services, human services administration, healthcare operations, nonprofit program management, or a closely related field preferred.
- At least two years of supervisory experience required.
Core Competencies
- Service Excellence
- Strong leadership, coaching, supervision, and team-development skills.
- Strong organizational skills and ability to manage multiple priorities, deadlines, and workflows.
- Excellent written and verbal communication skills.
- Working knowledge of Medicaid waiver services, HCBS principles, documentation standards, and confidentiality requirements.
- Proficiency with Microsoft 365 and program-specific platforms.
Certificates, Licenses, and Registrations
- High School Diploma
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee may occasionally lift and/or move light to moderate weight as needed for office or program-related tasks. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is primarily performed in an office, administrative, program, or community-based setting, with use of telephone, computer, video conferencing, and program-specific systems. The noise level in the work environment is usually moderate. Occasional local travel to Easterseals Arkansas office and community locations may be required. An employee who drives on Easterseals Arkansas business must maintain a valid driver’s license, required automobile insurance, and a driving record acceptable under Easterseals Arkansas policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Easterseals Arkansas has designated this position as a “non-safety sensitive” position under the Arkansas Medical Marijuana Amendment.
Summary
The Assistant Director of Program Supports manages the Program Supports team within Community Services, which provides intake, staffing coordination, onboarding, documentation, administrative, specialist consultation, training, and technology support for CES Waiver Services and related Community Services programs. The position directs the team’s staff, sets its priorities and procedures, and is accountable for its performance.
Responsibility for direct service operations remains with program directors, assistant program directors, and managers. This position manages the support functions that serve those programs.
Essential Duties and Responsibilities
Management of the Program Supports Team
- Manages the Program Supports team, including administrative assistants, intake specialists, staffing coordinators, consultative specialists, program trainer, and technology support staff.
- Sets team priorities, plans and assigns work, and holds staff accountable for accurate and timely completion.
- Monitors workflow across the team, identifies gaps, delays, and barriers, and directs corrective action.
- Develops, implements, and enforces procedures for the team’s functions.
- Maintains continuity of team operations during absences, vacancies, and periods of increased demand by reassigning work and adjusting staffing.
Intake, Staffing, and Onboarding
- Directs intake workflows, including referral review, documentation collection, and enrollment coordination.
- Directs staffing coordination for Direct Support Professionals and other direct service positions, working with program managers and HR.
- Ensures required onboarding documentation, training, certifications, and program orientation are completed.
- Monitors intake, staffing, and onboarding metrics and implements improvements to timeliness and accountability.
Documentation, Compliance, and Quality
- Ensures the team’s documentation, including client files, employee records, training records, and payroll support records, meets organizational, regulatory, payer, and accreditation requirements.
- Ensures Health Maintenance Activity Plans and Behavior Support Plans are developed, updated, and implemented on time across programs, in coordination with program managers.
- Leads the team’s preparation for audits and internal and external reviews, and implements corrective action for the team’s functions.
- Leads continuous quality improvement for the team by analyzing trends, monitoring compliance outcomes, and implementing corrective actions.
Coordination, Systems, and Leadership
- Serves as the team’s point of contact with program managers, directors, nursing, behavioral services, HR, payroll, finance, and other departments, and resolves cross-functional operational barriers.
- Leads implementation and improvement of the systems the team uses, including Microsoft 365 tools and program-specific platforms.
- Leads special projects, pilot workflows, and program expansion efforts affecting program supports.
- Participates in Community Services leadership and planning meetings and implements program support goals, priorities, and strategic initiatives.
- Serves as the Senior Director’s designee for program support matters when directed.
- Performs other duties as assigned within the scope of the position.
Compliance / HIPAA
While performing the duties of this job, the employee will comply with all federal, state, and local laws and regulations pertaining to Easterseals Arkansas. The employee may have access to protected health information and confidential employee or program information within the scope of assigned responsibilities. The employee will not attempt to access protected health information or confidential information unless necessary for assigned job duties or otherwise approved by a supervisor or Privacy Officer.
Supervisory Responsibilities
Directly supervises the Program Supports team, which consists of at least two full-time employees or their equivalent. Makes hiring, termination, promotion, and other employment status recommendations that are given particular weight; completes performance evaluations and administers coaching and corrective action; trains staff; plans, assigns, and directs work; and resolves employee concerns. Supervision of nursing and behavioral consultation staff is administrative; clinical direction of that staff is provided by appropriately licensed professionals as required by Arkansas nursing law and CES Waiver standards.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or equivalent required.
- Bachelor’s degree in human services, social work, psychology, business administration, public administration, healthcare administration, special education, or a related field preferred.
- Three to five years of experience in disability services, Medicaid waiver services, human services administration, healthcare operations, nonprofit program management, or a closely related field preferred.
- At least two years of supervisory experience required.
Core Competencies
- Service Excellence
- Strong leadership, coaching, supervision, and team-development skills.
- Strong organizational skills and ability to manage multiple priorities, deadlines, and workflows.
- Excellent written and verbal communication skills.
- Working knowledge of Medicaid waiver services, HCBS principles, documentation standards, and confidentiality requirements.
- Proficiency with Microsoft 365 and program-specific platforms.
Certificates, Licenses, and Registrations
- High School Diploma
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee may occasionally lift and/or move light to moderate weight as needed for office or program-related tasks. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is primarily performed in an office, administrative, program, or community-based setting, with use of telephone, computer, video conferencing, and program-specific systems. The noise level in the work environment is usually moderate. Occasional local travel to Easterseals Arkansas office and community locations may be required. An employee who drives on Easterseals Arkansas business must maintain a valid driver’s license, required automobile insurance, and a driving record acceptable under Easterseals Arkansas policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Easterseals Arkansas has designated this position as a “non-safety sensitive” position under the Arkansas Medical Marijuana Amendment.
Director of Community Services Jobs by Experience Level
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Find JobsDirector of Community Services Job Market
Who's Hiring
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in director of community services jobs.
- Bachelor's or master's degree in social work, public administration, or a related field
- Five or more years of progressively responsible experience in community services or nonprofit management
- Demonstrated experience managing program budgets, grants, or government contracts
- Strong knowledge of community needs assessment, program evaluation, and outcome reporting
- Experience supervising and developing professional staff across multiple departments or programs
- Familiarity with case management systems, data tracking platforms, or relevant compliance reporting tools
Tips for Your Director of Community Services Job Search
Quantify program reach in your resume
Hiring managers for director of community services roles want to see outcomes, not just duties. Replace vague statements with numbers: clients served, programs launched, funding secured, or staff managed. That specificity sets your application apart from candidates who list responsibilities without results.
Highlight cross-sector partnership experience
Many employers expect directors to coordinate with government agencies, foundations, and healthcare providers simultaneously. If you've managed multi-stakeholder initiatives or led coalition work, name the partner types explicitly on your resume and in your cover letter, not just the program itself.
Apply early to roles that fit
Migrate Mate lists director of community services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by mission area, not just title
Job titles vary widely: some employers post 'Director of Community Programs' or 'Community Services Administrator' for the same function. Search by mission area like housing, workforce development, or behavioral health to avoid missing openings that match your background but use a different title.
Prepare a funding and budget narrative for interviews
Interviewers at nonprofits and government agencies almost always ask how you've managed program budgets or diversified funding. Prepare a concrete example covering the budget size, funding sources you worked with, and a specific decision you made when resources were constrained.
Follow up after the final interview round
Hiring timelines for director-level community services roles often stretch longer than expected due to board approvals or funding cycles. A brief, professional follow-up email one week after your final interview keeps you visible and signals genuine interest without appearing impatient.
Director of Community Services Jobs: Frequently Asked Questions
Which companies are hiring the most director of community servicess?
The companies hiring the most director of community servicess right now include WesBanco Bank, Onondaga Community College, and Aramark, with the largest share of openings in New York, Maryland, and California, based on current listings on Migrate Mate as of November 2026. Local government agencies, regional nonprofits, and federally funded community health organizations tend to post the highest volume of these roles.
How many director of community services jobs are remote?
About 100% of director of community services openings are fully remote or hybrid as of November 2026, reflecting the hands-on, community-facing nature of most roles in this field. Sub-areas such as policy development, grant writing leadership, and regional program oversight tend to offer the most flexibility for remote or hybrid arrangements.
How do you become a director of community services?
Most directors of community services build toward the role by earning a degree in social work, public administration, or human services, then gaining several years of experience managing programs or teams in a nonprofit or government setting. Demonstrating budget responsibility, cross-agency collaboration, and measurable program outcomes is typically what moves candidates from manager to director level. Certifications in nonprofit management or public administration can strengthen your candidacy further.
Can you get a director of community services job with limited experience?
Moving directly into a director role with limited experience is uncommon, but you can build toward it by targeting assistant director, program director, or senior manager positions first. Volunteering for budget oversight, strategic planning committees, or staff supervision in your current role accelerates that progression. Some smaller nonprofits or start-up community programs do hire directors with strong potential over deep tenure if the mission fit is clear.
What does the director of community services interview process look like?
The interview process typically includes an initial screening call with HR or a recruiter, followed by a panel interview with senior leadership and department heads, and sometimes a community stakeholder meeting or presentation round. Candidates are often asked to present a program vision, respond to budget scenario questions, or describe their approach to managing staff conflict. Executive director or board involvement in a final round is common for roles at larger organizations.
Where can I find and apply to director of community services jobs?
You can find and apply to director of community services jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and mission focus, then apply directly to each one that fits your background and goals.
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