Director of Managed Services Jobs
Director of Managed Services jobs are open across technology services, telecommunications, healthcare IT, and financial services, from senior manager to VP level, with specializations in IT service delivery, client operations, and service desk management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 192+ Director of Managed Services jobs
Responsibilities
- Advising clients on customer experience strategies and managed services approaches that improve retention, satisfaction, and loyalty
- Leading large customer experience programs from planning through execution, aligning priorities, milestones, and delivery teams
- Analyzing customer journeys, touchpoints, and service data to identify pain points and uncover opportunities for improvement
- Designing service models, journey maps, and customer-centric operating approaches that support business growth
- Applying systems thinking to connect customer feedback, performance indicators, and process improvements to business outcomes
- Guiding teams through complex delivery challenges, changing priorities, and ambiguous client environments
- Coaching team members on customer strategy, service design, relationship management, and client delivery methods
- Building trusted client relationships across multiple levels to present findings, validate direction, and adapt recommendations
- Using digital tools, customer data management, and trend analysis to inform solutions and track program performance
- Developing and refining customer experience offerings that support scalable delivery and long-term client value
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating customer managed services leadership across complex client environments
- Crafting executive messages that translate service outcomes clearly
- Applying systems thinking to identify process gaps and opportunities
- Validating client feedback and adjusting service approaches thoughtfully
- Coaching diverse teams through ambiguity and change
- Modeling professional standards, conduct, and independence requirements
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
Responsibilities
- Advising clients on customer experience strategies and managed services approaches that improve retention, satisfaction, and loyalty
- Leading large customer experience programs from planning through execution, aligning priorities, milestones, and delivery teams
- Analyzing customer journeys, touchpoints, and service data to identify pain points and uncover opportunities for improvement
- Designing service models, journey maps, and customer-centric operating approaches that support business growth
- Applying systems thinking to connect customer feedback, performance indicators, and process improvements to business outcomes
- Guiding teams through complex delivery challenges, changing priorities, and ambiguous client environments
- Coaching team members on customer strategy, service design, relationship management, and client delivery methods
- Building trusted client relationships across multiple levels to present findings, validate direction, and adapt recommendations
- Using digital tools, customer data management, and trend analysis to inform solutions and track program performance
- Developing and refining customer experience offerings that support scalable delivery and long-term client value
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating customer managed services leadership across complex client environments
- Crafting executive messages that translate service outcomes clearly
- Applying systems thinking to identify process gaps and opportunities
- Validating client feedback and adjusting service approaches thoughtfully
- Coaching diverse teams through ambiguity and change
- Modeling professional standards, conduct, and independence requirements
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
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Find JobsDirector of Managed Services Job Market
Who's Hiring
- Deloitte14
- EY9
- Baker Tilly Canada8
- CDW5
- PwC5
Top Industries Hiring
- Accounting & Auditing
- Technology & Software
- Investment & Asset Management
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in director of managed services jobs.
- 7 or more years of experience in managed services or IT service delivery leadership
- Demonstrated experience managing SLA compliance and client escalation processes
- ITIL Foundation certification or higher, with working knowledge of service management frameworks
- Proven ability to manage P&L, budgets, and multi-year service contracts
- Experience leading cross-functional teams including NOC, help desk, and field technicians
- Bachelor's degree in information technology, computer science, or a related business field
Tips for Your Director of Managed Services Job Search
Quantify service delivery outcomes on your resume
Hiring managers for director of managed services roles want to see metrics tied to SLA adherence, client retention, and cost reduction. Replace vague statements about managing teams with figures showing contract value overseen, uptime percentages achieved, or renewal rates you influenced.
Highlight P&L and contract management experience
Many director of managed services postings require demonstrated ownership of budgets and multi-year contracts. Call out the total contract value you managed, your role in renewals or expansions, and any experience with pricing models like per-seat or outcome-based billing.
Target postings by service delivery framework
Job descriptions often specify ITIL, ISO 20000, or COBIT as requirements. Filter your search by those terms and tailor your resume header and summary to reflect the framework the employer uses, so your application clears ATS screening before a recruiter reads it.
Apply early to roles that fit
Migrate Mate lists director of managed services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a client escalation case study for interviews
Interviewers at the director level almost always probe how you handle at-risk clients or escalating service failures. Walk in with a specific story covering the situation, your decision process, the resolution, and the measurable outcome, ready to deliver in under three minutes.
Negotiate scope alongside compensation
When an offer arrives, clarify the number of clients, geographic scope, and direct reports included in the role before accepting. Directors who inherit larger portfolios than expected often struggle to hit KPIs, so confirming scope protects both your performance and your leverage in future compensation reviews.
Director of Managed Services Jobs: Frequently Asked Questions
Which companies are hiring the most director of managed servicess?
Deloitte, EY, and Baker Tilly Canada are hiring the most director of managed servicess right now, with openings concentrated in Texas, Florida, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at managed service providers, national system integrators, and large enterprises with internal IT service organizations.
How many director of managed services jobs are remote?
About 63% of director of managed services openings are fully remote or hybrid as of November 2026, reflecting the operational nature of the role. Client-facing and account oversight responsibilities are most commonly offered with hybrid flexibility, while positions tied to NOC or field service operations typically require on-site presence.
How do you become a director of managed services?
Start by building hands-on experience in IT service delivery, help desk management, or NOC operations, then move into service manager or operations manager roles where you own SLAs and client relationships. Earning an ITIL certification strengthens your candidacy. Progress to senior manager positions with P&L responsibility, and document measurable outcomes like retention rates and contract growth before applying at the director level.
Can you get hired as a director of managed services without direct managed services experience?
Yes, but you need adjacent experience that maps directly to the core responsibilities. Candidates from IT operations management, professional services delivery, or outsourcing program management often make the transition successfully. Focus your resume on SLA ownership, client escalation experience, and budget management rather than the specific managed services label, and target employers whose service portfolios align with your technical background.
What does the director of managed services interview process look like?
Most processes run three to four rounds. The first is typically a recruiter screen covering background and compensation expectations. The second involves a hiring manager conversation focused on service delivery philosophy and client management experience. Later rounds often include a panel with operations or sales leadership, and many employers ask finalists to present a go-forward service strategy or a case study on a past client escalation they resolved.
Where can I find and apply to director of managed services jobs?
You can find and apply to director of managed services jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your service area, industry, and seniority level, then apply directly to each listing that fits your background.
See All 192+ Director of Managed Services Jobs
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