Director of Student Services Jobs in New York

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Cornell SC Johnson College of Business:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

The Opportunity

Reporting to the Director of Student Services, the Assistant Director of Student Services is a key member of the Dyson School Student Services team, providing holistic academic advising and support to a diverse undergraduate student population. This highly interactive role partners closely with students to help them develop realistic educational goals, navigate degree requirements and academic policies, address a range of personal and institutional challenges, and connect with resources across the school, college, and university to promote academic success and well-being. The Assistant Director serves as a student advocate, coaches students on effective engagement with faculty and university partners, and fosters a strong sense of community and belonging. Working collaboratively with the advising team, this position supports new student orientation, contributes to assessment and retention initiatives, and plays an integral role in the implementation of the Pre-Collegiate Summer Scholars Program (PSSP) as Dyson's college liaison. The role also serves as the liaison for the Learning Strategies Center Scholarship program, guiding students through the application and award process. In addition, the Assistant Director may participate in school- and university-wide committees focused on enhancing the student experience and may assume other administrative responsibilities within the Office of Student Services as needed. As a member of the Cornell community, the successful candidate will foster a culture of belonging by demonstrating collaboration, respect, inclusion, and a commitment to supporting the success and wellbeing of others.

About The Dyson - Dyson School of Applied Economics & Management

The Charles H. Dyson School of Applied Economics and Management is a large and diverse school within the SC Johnson College of Business and is currently ranked number 3 in the Bloomberg BusinessWeek rankings. It includes a total of over 750 undergraduates, over 2000 minors and over 100 graduate students. With over 75 faculty, nationally and internationally known scholars in economics and business disciplines. The land-grant mission of the College, which encompasses research, education, and extension programs, allows for the creation and dissemination of knowledge that makes a difference for students, the citizens of New York, the nation, and people around the globe.

Key Responsibilities

• Advise and support undergraduate students on academic requirements, degree progress, university policies, special opportunities, and international experiences.

• Guide students through academic, personal, and institutional challenges, connecting them with campus resources and developing strategies that promote well-being, persistence, and academic success.

• Advocate for students by partnering with faculty, staff, and campus stakeholders to address concerns and support positive outcomes.

• Coach students on effective engagement with faculty, academic planning, and navigating the university environment.

• Develop and deliver student success programming and initiatives in collaboration with the advising and student support team.

• Build and maintain relationships with student leaders, student organizations, and campus partners, serving as a liaison between students and the Office of Student Services.

• Lead key student programs and events, including coordination of the Pre-Collegiate Summer Scholars Program (PSSP), First-Year Family Weekend, and new student engagement activities.

• Manage special projects and student support initiatives, including oversight of the Learning Strategies Center Scholarship program and participation in school- and university-wide committees and initiatives.

What We Need

For further consideration, please submit a resume and cover letter.

• Bachelor’s degree with 2 to 4 years’ relevant experience or equivalent combination of education and experience.

• Candidates for the position must demonstrate sound judgement, creativity, problem-solving, and the ability to work independently, within a team of professionals.

• Must have demonstrated experience with diverse student populations, and an appreciation for and understanding of a selective research university.

• Strong desire to work closely with students using proven student development theory/techniques.

• Ability to contribute to an evolving team and be able to embrace change.

• Experience modeling values that support inclusion, belonging, and wellbeing.

• Ability to advocate for individuals from a broad range of backgrounds.

• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

• Must be available to work occasional nights and weekends to support program goals.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Master’s degree preferred.
• Two years of experience in an advising role

This is a full-time position based in Ithaca, New York. The selected candidate will work fully onsite during the initial onboarding and training period, with the possibility of a hybrid work arrangement thereafter based on business needs and supervisor approval. Core business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with the specific schedule determined in collaboration with the supervisor.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:

Visa sponsorship and relocation are not available for this position.

University Job Title:

Academic Advising Associate II

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$72,209.00 - $77,625.00

Remote Option Availability:

Hybrid

Company:

Contract College

Contact Name:

Melissa Dorward-Bauman

Contact Email:

msm298@cornell.edu

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2026-10-28

About Us

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.