Director of User Experience Jobs
Director of User Experience jobs are open across tech, healthcare, fintech, and e-commerce, from senior individual contributor to VP-adjacent leadership, with specializations in product design, design systems, and research operations. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
About the Team
The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community.
Responsibilities
- Architecting, scaling, and optimizing end-to-end customer support processes, SOP frameworks, and internal tooling infrastructure to maximize efficiency and quality.
- Lead the design, implementation, and governance of localized customer service strategies and performance metric (KPI) frameworks. Ensure cross-functional and global alignment to maintain brand consistency while catering to regional nuances.
- Synthesize data into high-impact executive reports, dashboards, and Business Reviews. Deliver data-driven recommendations to senior leadership regarding operational health, resource forecasting, and strategic growth opportunities.
- Spearhead continuous improvement initiatives designed to reduce structural escalation rates, eliminate repetitive user pain points, and minimize customer friction upstream through policy optimization and automation.
- Direct high-priority, cross-functional ad-hoc projects and strategic initiatives from conception through to execution. Act as the final escalation point for high-stakes internal and external issues, establishing rigorous playbooks to elevate overall team performance.
MINIMUM QUALIFICATIONS
- BA/BS degree required
- At least 5 years of experience in program management, customer support operations, or customer experience management within the technology, financial services, e-commerce, or digital payments industry with a track record of driving large-scale operational initiatives.
- Exceptional quantitative and qualitative analytical skills. Ability to translate datasets into actionable strategic roadmaps. Proficiency with data analysis and visualization tools (e.g., Excel, Tableau) and Ticketing/CRM systems is required.
- A self-starter mindset with the ability to work independently and manage the "Continuous Improvement" cycle without constant supervision.
- Outstanding written and verbal communication skills, with a demonstrated ability to influence cross-functional stakeholders (Product, Business, Legal) and manage B2B/B2C relationships.
- Proven experience designing dispute-resolution workflows and leading teams through operational emergencies, escalations, and high-conflict scenarios.
PREFERRED QUALIFICATIONS
- Certifications with Continuous Improvement methodologies (e.g., Lean, Six Sigma, or similar process optimization frameworks).
- Proven experience designing and implementing premium/VIP support frameworks.
- Experience leading change management programs across multiple global regions or distinct business lines.
- Deep understanding of the digital payments ecosystem, live-streaming, or user-generated content (UGC) platforms.
ABOUT USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS REASONABLE ACCOMMODATION
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
JOB INFORMATION
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
INTRODUCTION
About the Team
The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community.
Responsibilities
- Architecting, scaling, and optimizing end-to-end customer support processes, SOP frameworks, and internal tooling infrastructure to maximize efficiency and quality.
- Lead the design, implementation, and governance of localized customer service strategies and performance metric (KPI) frameworks. Ensure cross-functional and global alignment to maintain brand consistency while catering to regional nuances.
- Synthesize data into high-impact executive reports, dashboards, and Business Reviews. Deliver data-driven recommendations to senior leadership regarding operational health, resource forecasting, and strategic growth opportunities.
- Spearhead continuous improvement initiatives designed to reduce structural escalation rates, eliminate repetitive user pain points, and minimize customer friction upstream through policy optimization and automation.
- Direct high-priority, cross-functional ad-hoc projects and strategic initiatives from conception through to execution. Act as the final escalation point for high-stakes internal and external issues, establishing rigorous playbooks to elevate overall team performance.
MINIMUM QUALIFICATIONS
- BA/BS degree required
- At least 5 years of experience in program management, customer support operations, or customer experience management within the technology, financial services, e-commerce, or digital payments industry with a track record of driving large-scale operational initiatives.
- Exceptional quantitative and qualitative analytical skills. Ability to translate datasets into actionable strategic roadmaps. Proficiency with data analysis and visualization tools (e.g., Excel, Tableau) and Ticketing/CRM systems is required.
- A self-starter mindset with the ability to work independently and manage the "Continuous Improvement" cycle without constant supervision.
- Outstanding written and verbal communication skills, with a demonstrated ability to influence cross-functional stakeholders (Product, Business, Legal) and manage B2B/B2C relationships.
- Proven experience designing dispute-resolution workflows and leading teams through operational emergencies, escalations, and high-conflict scenarios.
PREFERRED QUALIFICATIONS
- Certifications with Continuous Improvement methodologies (e.g., Lean, Six Sigma, or similar process optimization frameworks).
- Proven experience designing and implementing premium/VIP support frameworks.
- Experience leading change management programs across multiple global regions or distinct business lines.
- Deep understanding of the digital payments ecosystem, live-streaming, or user-generated content (UGC) platforms.
ABOUT USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS REASONABLE ACCOMMODATION
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
JOB INFORMATION
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Director of User Experience Jobs by Experience Level
See All 132+ Director of User Experience Jobs
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Find JobsDirector of User Experience Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Insurance1
- Distribution & Wholesale1
- Banking & Financial Services1
What Employers Look For
The qualifications that appear most often in director of user experience jobs.
- 7 or more years of UX or product design experience, including team leadership
- Demonstrated experience managing and growing a team of designers and researchers
- Proficiency in Figma for design workflows and design system oversight
- Experience partnering with product management and engineering at the leadership level
- Strong portfolio demonstrating end-to-end UX process and measurable business impact
- Bachelor's or master's degree in design, human-computer interaction, or a related field
Tips for Your Director of User Experience Job Search
Tailor your portfolio for executive reviewers
Hiring committees at the director level care more about how you built and scaled a team than individual deliverables. Lead each case study with the org challenge, your decision-making process, and the measurable product outcome you drove.
Apply early to roles that fit
Migrate Mate lists director of user experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional influence explicitly
Job postings at the director level almost always require partnering with product and engineering leadership. Name specific frameworks or rituals you introduced that changed how those teams collaborated, not just that collaboration happened.
Filter openings by design maturity stage
A role at a Series B startup building the first design practice differs dramatically from one at a Fortune 500 optimizing an established system. Identify which environment fits your experience and target your search accordingly.
Prepare a staffing and growth narrative for interviews
Expect dedicated interview stages on how you've hired, developed, and retained designers. Prepare concrete examples of a difficult hiring decision, a career conversation that changed someone's trajectory, and how you handled underperformance.
Negotiate scope before you negotiate compensation
At the director level, reporting structure, budget authority, and design team headcount affect your ability to succeed as much as pay does. Get clarity on these in the final interview stage before the offer conversation.
Director of User Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of user experiences?
The most active employers for director of user experiences right now are Collabera, JPMorganChase, and Apple, and the most openings are in California, Texas, and Washington, based on current listings on Migrate Mate as of November 2026. Demand is strongest at mid-to-large tech companies and healthcare platforms investing in design maturity.
How many director of user experience jobs are remote?
About 71% of director of user experience openings are fully remote or hybrid as of November 2026, reflecting the design industry's broad adoption of distributed work. Research operations and design systems leadership roles tend to have the highest remote availability, while roles requiring close collaboration with on-site product teams more often require in-office presence.
How do you become a director of user experience?
Most directors of user experience start as senior or staff UX designers, then move into a lead or manager role where they own a team and a product area. From there, demonstrating cross-functional influence, growing designers under you, and contributing to product strategy are the signals that move you into a director title. Building a portfolio that shows leadership outcomes, not just craft, is the decisive step.
Can you get a director of user experience role without prior management experience?
Formal management experience is typically required at the director level, but some companies promote strong individual contributors who have led projects, mentored junior designers, and driven cross-team alignment without a direct reporting relationship. Framing that influence clearly in your resume and portfolio can bridge the gap, especially at smaller organizations building their first design leadership layer.
What does the director of user experience interview process look like?
The process usually includes a recruiter screen, a hiring manager conversation focused on leadership philosophy and team structure, a portfolio presentation to a cross-functional panel, and a final round with a VP or CPO. Expect dedicated questions on how you've built or scaled a team, navigated disagreements with product or engineering, and connected design work to business outcomes.
Where can I find and apply to director of user experience jobs?
You can find and apply to director of user experience jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits.
See All 132+ Director of User Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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