Enterprise Customer Success Jobs in Utah

INTRODUCTION

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected]. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

ROLE AND RESPONSIBILITIES

What is a day in the life of the Enterprise Account Executive - ROIH?

• Pipeline Development: Collaborate with Business Development, Customer Success, and platform partners (Meta and Snapchat) to generate and accelerate new business opportunities.
• Deal Orchestration: Serve as the primary point of contact through all stages of the funnel, including sales, legal, procurement, and data integration.
• Lead Management: Manage inbound lead qualification and proactive discovery of new high-value prospects.
• Sales-to-Success Transition: Provide strategic support to Customer Success Managers during the critical early post-sales onboarding phase.
• Product Evangelism: Deliver high-impact product demonstrations tailored to prospective customer needs.
• Sales Forecasting: Provide the Team Lead with accurate, data-driven revenue and pipeline forecasts.
• Partner Relations: Cultivate and uphold strong working relationships with key stakeholders at Meta and Snapchat.
• CRM Hygiene: Maintain meticulous records of negotiations and deal progression within HubSpot.
• Market Intelligence: Stay at the forefront of performance marketing and online retail trends to act as a consultative "trusted advisor" to clients.
• Performance Measurement:
• Monthly Recurring Revenue (MRR): Total recurring revenue secured through finalized contracts and signed deals.
• Efficiency Rating: A weighted performance score based on the achievement of internal benchmarks (e.g., lead conversion rates, velocity, and partner engagement) that drive MRR growth.

BASIC QUALIFICATIONS

What will I need to thrive in this role?

• Must-haves:
• Bachelors Degree.
• Ability to grasp complex MarTech, AdTech, or CDP products & present them to varied audiences in a simple-to-understand way.
• Ability to self-generate own new business pipeline to secure reaching revenue targets.
• Proven experience in maintaining a consultative sales approach.
• Understanding or genuine willingness to learn advertising and online retail expertise.
• Diligence in using CRM (HubSpot) and other sales enablement tools.
• Ability to build and maintain relationships with multiple deal stakeholders.

• Ability to consistently uphold internal sales process to close deals with a predictable success rate.

• Nice-to-haves:

• Understanding of the competitive landscape in MarTech, AdTech, CDP, SaaS in general and ability to position ROI Hunter in it.
• Digital performance marketing and/or online retail background.
• Experience with selling > $5k MRR SaaS solutions.

PREFERRED QUALIFICATIONS

What does high performance look like?

• You are friendly, trustworthy, and a high-performer.
• You follow through and fast.
• You wow customers time and time again and build immense trust quickly.
• You bring smart solutions to problems and engagements.
• You give 100% and always go the extra-mile.
• You actively volunteer and participate in group collaborations.
• You take full ownership of your projects to completion.
• You proactively identify areas of opportunity and work to execute on them.

WE ARE LOOKING FOR INDIVIDUALS WHO ARE

- Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
- Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
- Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
- Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

HIRING PROCESS

- Screen with a recruiter.
- Interview with our CRO.
- Interview with our President of Pattern PXM.
- References.
- Executive Review.
- Offer.

HOW CAN I STAND OUT AS AN APPLICANT?

- Be prepared to talk about professional accomplishments with specific data to quantify examples.
- Be ready to talk about how you can add value and be the best addition to the team.
- Focus on mentioning how you would make a difference at Pattern.
- Be prepared to talk about any side projects related to data and analytics.

WHY SHOULD I WORK AT PATTERN?

Benefits

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.