Export Customer Service Representative Jobs
Export Customer Service Representative jobs are open across manufacturing, freight forwarding, and global trade compliance at every level from entry-level coordinator to senior specialist, with specializations in export documentation, trade compliance, and international logistics. Scan the live roles below and apply to whichever ones fit.
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MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
Key Duties and Responsibilities
- Communicates clearly with team members regarding workload, customer particulars, and problems.
- Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
- Provides shipment details and bills of lading to customers when requested.
- Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
- Updates bills of lading according to customer’s requests with little to no errors generated.
- Performs other duties as required.
- Bachelor’s degree preferred or equivalent experience
- English: advanced
- Strong attention to details
- Excellent problem-solving abilities
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Preferred skills, experience, education
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
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Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, visit MSC Mediterranean Shipping Company.
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Who's Hiring
Top Industries Hiring
- Chemicals & Materials
- Technology & Software
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in export customer service representative jobs.
- Experience preparing export documentation including commercial invoices, bills of lading, and certificates of origin
- Proficiency with ERP systems such as SAP, Oracle, or similar logistics management platforms
- Knowledge of U.S. export regulations including EAR, ITAR, and OFAC denied-party screening requirements
- Strong communication skills for coordinating with freight forwarders, customs brokers, and international customers
- Associate or bachelor's degree in international business, logistics, supply chain, or a related field
- Certified Export Specialist (CES) designation or willingness to obtain it preferred for senior-level roles
Tips for Your Export Customer Service Representative Job Search
Tailor your resume to export documents
Hiring managers scan for specific document types: commercial invoices, bills of lading, certificates of origin, and export licenses. Name the exact documents you've prepared or processed, the volume you handled, and any ERP or logistics platforms you used to manage them.
Highlight trade compliance knowledge early
Export roles are increasingly filtered for candidates who understand EAR, ITAR, or OFAC screening basics. If you've worked with denied-party screening tools or supported export control audits, call that out in your summary before the recruiter reads further.
Apply early to roles that fit
Migrate Mate lists export customer service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Search by freight mode to narrow openings
Ocean, air, and ground freight roles attract different skill sets. If your experience is in ocean exports, filter your search to ocean freight or customs brokerage postings. Matching your mode expertise to the posting improves your callback rate significantly.
Prepare scenario answers about shipment delays
Interviewers for export customer service roles almost always ask how you've handled a delayed shipment or a documentation error that held cargo. Prepare two concrete examples with the problem, your action, and the outcome before your first phone screen.
Negotiate by citing language and certification value
If you hold a Certified Export Specialist credential or speak a second language used in your target export markets, name those assets during offer negotiation. Both are verifiable differentiators that justify a higher band than a base offer reflects.
Export Customer Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most export customer service representatives?
CEVA Logistics, MEDLOG Transport & Logistics, and Monarch Container Line are hiring the most export customer service representatives right now, with openings concentrated in California, Illinois, and South Carolina, based on current listings on Migrate Mate as of November 2026. Manufacturers with active global trade operations and third-party logistics providers tend to post the most volume.
How many export customer service representative jobs are remote?
About 45% of export customer service representative openings are fully remote or hybrid as of November 2026, with the highest remote share in roles focused on documentation review, order management, and trade compliance coordination rather than hands-on warehouse or port-adjacent functions.
How do you become an export customer service representative?
Start by building familiarity with export documentation, freight terms, and international shipping workflows through coursework in international business or logistics, or entry-level roles in supply chain or customer service. Earning a Certified Export Specialist credential strengthens your candidacy. Most employers expect hands-on experience with an ERP system and working knowledge of export regulations before hiring at a mid-level.
How do you get hired as an export customer service representative with little experience?
Target entry-level logistics coordinator or international customer service roles at freight forwarders or small exporters, where you'll handle real documents from day one. Completing a short export compliance or trade documentation course demonstrates seriousness to hiring managers. Emphasize transferable skills like foreign language proficiency, attention to detail in data entry, and experience resolving customer issues under time pressure.
What does the export customer service representative interview process look like?
Most processes run a phone screen with HR, a skills-based interview with the operations or logistics manager, and sometimes a practical exercise where you review a sample shipping document for errors. Interviewers focus on your knowledge of export paperwork, how you handle shipment exceptions, and your familiarity with relevant regulations. Senior roles may include a panel interview with the trade compliance or sales team.
Where can I find and apply to export customer service representative jobs?
You can find and apply to export customer service representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your freight mode experience, documentation background, or compliance focus, and apply directly to each listing that fits your profile.
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