Field Service Technician Jobs in Atlanta, GA

About Arch Enterprise, Inc.

Arch Enterprise, Inc. is an Atlanta-based field services company providing Telecommunications, Low Voltage, Networking, Cabling, Device Installation, and Technical Support services to commercial clients throughout Georgia and surrounding service areas.

We are expanding our technician network and are seeking experienced, dependable Field Service Technicians who are capable of independently performing onsite service work while working closely with our remote administrative and dispatch team.

W-2 employment is preferred, particularly for technicians who can consistently dedicate a reliable schedule to Arch Enterprise. 1099 contractor opportunities are also available for qualified technicians who meet our experience and availability requirements.

This Is NOT a Gig-Based Technician Position
We are not looking for technicians who only want to accept occasional, one-off gig assignments.

Our goal is to build a dependable technician team that we can consistently schedule for client work.

Technicians should be able to:

• Commit to a consistent range of availability each week
• Remain responsive during their scheduled availability
• Accept and complete assigned work reliably
• Arrive on time and prepared for service calls
• Communicate consistently with our remote Dispatch and Administrative Teams
• Provide detailed work-order notes and documentation
• Maintain communication from assignment through completion
• Work independently without requiring onsite supervision
• Operate primarily from their home/residence as their starting point, traveling directly to assigned client locations

There is no daily office to report to. This is a field-based position managed remotely through our Dispatch and Administrative Teams.

High-Priority Technician Experience

We are particularly interested in technicians with experience in one or more of the following areas:

Telecommunications / POTS

POTS experience is one of our highest-priority needs.

Technicians should have hands-on experience with:

• POTS migrations
• Basic telephone line cutovers
• Legacy copper telecommunications
• 66 Block troubleshooting and cross-connects
• Telephone pair identification
• Test, tone, trace and locate
• Dial tone troubleshooting
• Copper pair testing
• Telecommunications demarcations
• RJ11/RJ45 terminations
• Business telephone installations
• Service restoration
• Line testing and verification
• Telecommunications equipment transitions

Experience with Cisco, Avaya, Yealink, EPIK, Meraki, or other business telephone systems is a plus.

Applicants whose experience is limited exclusively to VoIP provisioning, remote phone support, or basic network administration without hands-on telecommunications/POTS experience may not be a fit for our current demand.

Low Voltage / LVU Technicians

We are also actively seeking licensed Low Voltage technicians, including technicians holding applicable LVU or other recognized low-voltage/cabling credentials.

LVU-licensed technicians are strongly encouraged to apply.

Relevant experience may include:

• Low-voltage installations
• Structured cabling
• Fiber optic cabling
• Copper/Cat5/Cat6/Cat6A cabling
• Cable runs and drops
• Terminations
• Testing and troubleshooting
• Telecommunications infrastructure
• Device connections
• Network infrastructure
• Security systems
• Access control
• CCTV
• A/V systems
• Other commercial low-voltage systems

Additional valid licenses, certifications, or technical credentials may qualify technicians for additional compensation or specific project assignments where the credential is required.

If you are in the process of obtaining your Low-Voltage Unrestricted License or another similiar license for cabling - APPLY.

Additional Services We Support

Technicians with experience in the following areas are encouraged to apply:

Networking

• Network installation
• Troubleshooting
• Device connections
• Network equipment replacement
• Basic network infrastructure support
• Cisco/Meraki experience

Cabling

• Fiber optic
• Copper
• Cat5/Cat5e/Cat6/Cat6A
• Runs and drops
• Terminations
• Testing and troubleshooting
• Splicing experience is a plus

Commercial Technology / Devices

• Point-of-Sale (POS) systems
• Kiosks
• ATMs
• Audio/Visual equipment
• CCTV/cameras
• Security access systems
• Access panels
• Badge scanners
• Gate access systems
• Device installations and replacements

Rollouts / Deployments

• Technology deployments
• Device refreshes
• Rollouts
• Decommissions
• Equipment replacements
• Software/device deployment support

IT Support

Technicians with hands-on experience in:

• Desktop Support
• Help Desk
• Hardware troubleshooting
• Device support
• Cybersecurity-related field support

are also encouraged to apply provided they have other skills our team is looking for such as an LVU, onsite troubleshooting experience or Telecommunications.

What You Will Be Expected to Do

Depending on your qualifications and assigned scope of work, technicians may be responsible for:

• Traveling to commercial client locations
• Completing installations, troubleshooting, repairs, migrations, and replacements
• Working independently in active business environments
• Following client-specific procedures
• Communicating with Dispatch throughout the work order
• Providing accurate arrival, status, and completion updates
• Testing equipment and infrastructure
• Documenting testing results and completed work
• Taking detailed work-order notes
• Providing photos and required documentation
• Identifying issues and communicating findings to the remote support team
• Completing assigned work within required timeframes
• Maintaining professional communication with clients and Arch Enterprise personnel

What We Are Looking For

The technicians who succeed with Arch Enterprise are:

Reliable.
You do what you say you will do and can be counted on for scheduled assignments.

Punctual.
You understand that client appointments have scheduled arrival windows and deadlines.

Responsive.
You remain accessible to Dispatch and communicate throughout the service call.

Detailed.
You document what you found, what you tested, what you changed, and what remains outstanding.

Independent.
You can troubleshoot and complete work without someone standing beside you.

Professional.
You represent Arch Enterprise directly when working at client locations.

Overcommunicators.
We value technicians who communicate early rather than leaving Dispatch guessing about the status of a job.

Comfortable with Remote Operations.
Our administrative, HR, Dispatch, Billing, and management teams operate remotely. You must be comfortable receiving assignments, communicating, documenting work, and completing administrative requirements electronically.

Minimum Requirements

• Minimum 1–2+ years of relevant field service experience, depending on discipline
• Demonstrated hands-on experience in your applicable technical specialty
• Ability to work independently
• Reliable transportation
• Smartphone with reliable internet access
• Professional tools required for your trade
• Ability to communicate effectively with remote Dispatch and Administrative Teams
• Strong troubleshooting and time-management skills
• Ability to complete detailed work-order documentation
• Ability to meet client-specific background screening requirements when applicable
• Professional appearance and conduct
• Consistent availability for scheduled work

Technicians must provide their own standard tools and equipment.

For telecommunications technicians, this may include:

• Punch-down tool
• Butt set
• Tone generator and probe
• Cable tester
• RJ11/RJ45 crimpers
• RJ11/RJ45 tools
• Screwdriver set
• Allen wrench set
• Standard telecommunications hand tools
• Additional telecommunications testing equipment as applicable

Schedule & Availability

Our highest volume of work occurs during weekday business hours.

We are looking for technicians who can establish a consistent availability window that our Dispatch Team can schedule around.

Part-time and full-time availability may be available depending on service demand and geographic coverage.

Technicians who consistently provide weekday availability will have greater opportunities for scheduling.

Limited evening and weekend work may also become available based on client demand.

This position is not intended for technicians who are only available sporadically or who are looking exclusively for occasional gig assignments.

Compensation

W-2 Employment – Preferred

Qualified technicians interested in establishing a consistent working relationship with Arch Enterprise may be considered for W-2 employment.

1099 Independent Contractor – Available

Qualified independent contractors may also work with Arch Enterprise under our contractor model.

Compensation may include:

• Hourly onsite labor rates based on experience
• Additional compensation for applicable licenses, certifications, or credentials
• Mileage reimbursement for eligible travel between service locations
• Opportunities for additional work based on qualifications and availability

Pay range: $20.00–$35.00+ per hour depending on experience, qualifications, licensing, and assigned work.

Who Should Apply?

We encourage experienced technicians to apply if you have a background in:

• POTS / Telecommunications
• Low Voltage / LVU
• Fiber Optics
• Copper / Structured Cabling
• Networking
• POS
• CCTV
• Access Control
• A/V
• Kiosks / ATMs
• Device Deployment
• Desktop / Field IT Support

You do not need to possess every skill listed above. We are interested in technicians who have strong experience in at least one of our core service areas and can independently perform the work associated with their skill set.

Work Location

Field-based – Atlanta and surrounding Georgia service areas

Technicians will travel directly from their residence to assigned client locations. There is no daily office location to report to.

Out-of-state technicians may be considered for 1099 opportunities through external platforms based on project requirements.

About Arch Enterprise, Inc.

Arch Enterprise, Inc. is a growing field services company supporting commercial clients with telecommunications, networking, cabling, technology deployments, and onsite technical services.

We are building a dependable technician network that can grow with our expanding client demand.

If you are an experienced technician looking for consistent field service work—not simply occasional gigs—we want to hear from you.

Pay: $20.00 - $35.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Flexible schedule
• Opportunities for advancement
• Professional development assistance

Application Question(s):

• How many years of professional field service experience do you have?
• Which areas of experience do you have?

POTS / Telecommunications
Low Voltage
LVU Licensed
Fiber Optics
Copper / Cat5/6 Cabling
Networking
POS
CCTV
Access Control / Security
A/V
Kiosks / ATMs
Desktop / IT Support

• Are you currently licensed or certified in Low Voltage, Telecommunications, Cabling, Networking, or another applicable technical field? If yes, please list your credential(s).
• How many years of hands-on POTS telecommunications experience do you have?
• Can you troubleshoot and cross-connect a 66 Block, test, tone, trace, and locate telephone lines/pairs, and independently perform a POTS migration and cutover from start to finish?
• Which business telephone systems have you personally installed or troubleshot?

Cisco / Avaya / Yealink / EPIK / Meraki / Other

• Are you seeking W-2 employment or 1099 contractor work?
• What days and hours are you consistently available for scheduling?
• Do you have reliable transportation and your own professional tools for the services you perform?
• Are you comfortable providing detailed work-order notes, photos, testing results, and frequent status updates to a remote Dispatch Team?

Work Location: In person