Fraud Manager Jobs
Fraud Manager jobs are open across banking, fintech, insurance, and e-commerce, at every level from analyst lead to senior manager and director, with specializations in payments fraud, identity verification, and anti-money laundering. Find a role that fits below and apply directly.
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Job Description
The Customer Success Manager, Government, Risk & Fraud will engage with government and law enforcement customers to understand their investigation and risk goals, develop tailored strategies, and drive successful adoption of TR Risk & Fraud AI solutions.. The role will typically manage a portfolio of customers, prioritizing them based on adoption, health, and other key parameters.
This role focuses on supporting federal, state, and local government agencies and law enforcement organizations in using TR Risk & Fraud AI solutions to research subjects and connections across multiple sources, resolve conflicting or incomplete records, and reduce manual review in their investigations. It is critical to understand how these agencies work day-to-day so the CSM can help them identify the right use cases.
Thomson Reuters is transforming risk and investigations with unmatched data, expertise, and innovative technology. As part of that transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.
Key Responsibilities
In the role of Customer Success Manager, Risk & Fraud, you will focus on:
- Strategic Relationships: Engage regularly with senior leaders in government agencies and law enforcement organizations to understand their goals and provide strategic guidance, acting as a trusted advisor throughout the customer journey.
- Customer Success Plans: Jointly create success plans with customers to deliver value and outcomes from TR Risk & Fraud AI solutions.
- Transform Investigation Workflows with AI: Collaborate with customers to identify challenges such as multi-source subject research, connecting records across sources, resolving conflicting or incomplete records, and reducing time spent on manual review. Design tailored workflows that use plain-language, AI-driven research to deliver sustained value from TR Risk & Fraud AI solutions.
- Change Management: Partner with customers to secure executive sponsorship, identify champions, and define change management strategies that transform how investigators and analysts work with AI. Help teams build confidence in AI-generated answers by showing how source links and audit trails support review.
- Drive Adoption: Partner with customers to ensure users are trained appropriately, leveraging TR product training and support resources, and define mutual strategies to grow adoption.
- Lead Executive Business Reviews: Capture value delivered by TR Risk & Fraud AI solutions, lead executive business reviews, and develop a joint roadmap for success with customers.
- Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
- Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.
Required Qualifications
- Education and Experience: You have a bachelor’s degree in a related field, or substantial experience in government operations, law enforcement, investigations, or public-sector data and analytics. You also have 5+ years of experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models.
- Domain Knowledge: You understand how government and law enforcement investigators work, including subject research, case building, identity verification, records resolution, and investigative reporting.
- Travel: Ability to travel up to 25%.
Preferred Qualifications
- Curiosity in Data and AI: Familiarity with agentic AI and AI-driven investigative platforms, and a willingness to stay ahead of advancements in the space.
- Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
- Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
- Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.
#LI-BS1
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com
Job Description
The Customer Success Manager, Government, Risk & Fraud will engage with government and law enforcement customers to understand their investigation and risk goals, develop tailored strategies, and drive successful adoption of TR Risk & Fraud AI solutions.. The role will typically manage a portfolio of customers, prioritizing them based on adoption, health, and other key parameters.
This role focuses on supporting federal, state, and local government agencies and law enforcement organizations in using TR Risk & Fraud AI solutions to research subjects and connections across multiple sources, resolve conflicting or incomplete records, and reduce manual review in their investigations. It is critical to understand how these agencies work day-to-day so the CSM can help them identify the right use cases.
Thomson Reuters is transforming risk and investigations with unmatched data, expertise, and innovative technology. As part of that transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.
Key Responsibilities
In the role of Customer Success Manager, Risk & Fraud, you will focus on:
- Strategic Relationships: Engage regularly with senior leaders in government agencies and law enforcement organizations to understand their goals and provide strategic guidance, acting as a trusted advisor throughout the customer journey.
- Customer Success Plans: Jointly create success plans with customers to deliver value and outcomes from TR Risk & Fraud AI solutions.
- Transform Investigation Workflows with AI: Collaborate with customers to identify challenges such as multi-source subject research, connecting records across sources, resolving conflicting or incomplete records, and reducing time spent on manual review. Design tailored workflows that use plain-language, AI-driven research to deliver sustained value from TR Risk & Fraud AI solutions.
- Change Management: Partner with customers to secure executive sponsorship, identify champions, and define change management strategies that transform how investigators and analysts work with AI. Help teams build confidence in AI-generated answers by showing how source links and audit trails support review.
- Drive Adoption: Partner with customers to ensure users are trained appropriately, leveraging TR product training and support resources, and define mutual strategies to grow adoption.
- Lead Executive Business Reviews: Capture value delivered by TR Risk & Fraud AI solutions, lead executive business reviews, and develop a joint roadmap for success with customers.
- Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction.
- Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.
Required Qualifications
- Education and Experience: You have a bachelor’s degree in a related field, or substantial experience in government operations, law enforcement, investigations, or public-sector data and analytics. You also have 5+ years of experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models.
- Domain Knowledge: You understand how government and law enforcement investigators work, including subject research, case building, identity verification, records resolution, and investigative reporting.
- Travel: Ability to travel up to 25%.
Preferred Qualifications
- Curiosity in Data and AI: Familiarity with agentic AI and AI-driven investigative platforms, and a willingness to stay ahead of advancements in the space.
- Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
- Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
- Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.
#LI-BS1
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com
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Find Fraud Manager JobsFraud Manager Job Market
Who's Hiring
- Sunflower Bank10
- Amazon5
- Capital One5
- JPMorganChase4
- United Airlines3
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Consulting & Professional Services
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in fraud manager jobs.
- 5+ years of experience in fraud investigation, detection, or risk management
- Proficiency with fraud detection platforms such as NICE Actimize, SAS, or similar tools
- Experience building or managing fraud operations teams and workflows
- Knowledge of AML, KYC, and relevant regulatory compliance frameworks
- Certified Fraud Examiner (CFE) credential or willingness to obtain it
- Bachelor's degree in finance, criminal justice, business, or a related field
Tips for Your Fraud Manager Job Search
Quantify fraud losses you prevented
Hiring managers want to see the financial scale of your work. On your resume, cite specific dollar amounts in fraud prevented, chargeback rates reduced, or case closure rates improved. Vague statements about 'managing fraud operations' won't stand out the way hard numbers do.
List your detection tools by name
Fraud manager postings often screen for proficiency with specific platforms like NICE Actimize, SAS, or Featurespace. Name every fraud detection, case management, and analytics tool you've used in a dedicated skills section so automated screening doesn't pass you over.
Target roles by fraud vector, not just title
Job postings rarely all say 'fraud manager.' Search for titles tied to specific vectors you know, such as payments fraud, account takeover, identity fraud, or first-party fraud. You'll surface roles that match your experience and face less competition from generalist applicants.
Apply early to roles that fit
Migrate Mate lists fraud manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional case study
Fraud managers are expected to work with risk, compliance, product, and operations teams. Before your interview, prepare a concise example of a time you led a fraud initiative that required coordinating across departments, including how you got buy-in and measured outcomes.
Negotiate scope, not just compensation
When evaluating an offer, ask specifically about the fraud team's headcount, budget authority, and reporting structure. A fraud manager role with no direct reports and no tooling budget limits your ability to deliver results and your upward trajectory inside the organization.
Fraud Manager Jobs: Frequently Asked Questions
Which companies are hiring the most fraud managers?
The companies hiring the most fraud managers right now include Sunflower Bank, Amazon, and Capital One, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, fintech, and large e-commerce companies consistently post the highest volume of fraud manager roles.
How many fraud manager jobs are remote?
About 86% of fraud manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for experienced candidates regardless of location. Roles focused on fraud strategy, analytics, and policy tend to offer the most remote flexibility, while positions requiring direct oversight of investigation teams are more likely to be on-site.
How do you become a fraud manager?
Start by building hands-on experience in fraud investigation, risk analysis, or financial crimes, typically as a fraud analyst or senior investigator. Develop proficiency with industry detection tools and earn credentials such as the Certified Fraud Examiner designation. Progress into team lead roles that give you people management experience, then target fraud manager postings that match your domain, whether that's payments, identity, or lending fraud.
Can you get a fraud manager job without direct management experience?
Yes, but you'll need to demonstrate readiness through adjacent experience. If you've led fraud investigations, trained analysts, owned a detection program end-to-end, or served as a subject-matter expert on a cross-functional project, frame those contributions explicitly as leadership. Some employers, particularly in fintech and insurtech, hire strong individual contributors into first-time fraud manager roles and prioritize deep domain knowledge over formal direct-report history.
What does the fraud manager interview process look like?
Most fraud manager interviews involve an initial recruiter screen, followed by a technical or case-based interview where you walk through how you'd investigate a specific fraud scenario or design a detection strategy. A panel round with risk, compliance, or product stakeholders is common, and senior roles often include a take-home case study or a final conversation with a VP or Chief Risk Officer. Expect detailed questions about your experience with specific tools, regulatory requirements, and how you've measured fraud program effectiveness.
Where can I find and apply to fraud manager jobs?
You can find and apply to fraud manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing.
See All 102+ Fraud Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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