Green Card Client Operations Manager Jobs
Client Operations Manager roles qualify for EB-2 or EB-3 green card sponsorship when employers file PERM labor certification with the Department of Labor, documenting that no qualified U.S. worker is available. Operations management backgrounds in client services, process oversight, and cross-functional coordination align well with the advanced-degree and skilled-worker pathways to lawful permanent residency.
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Get Access To All JobsINTRODUCTION
MANAGER CLIENT OPERATIONS
WHAT IS THE OPPORTUNITY?
Directs and manages the client and operational services of a Commercial, Specialty or Corporate Banking Services Division. Manages risk associated with the operational aspects of client relationships and their business transactions. Interprets and executes operational procedures in support of the Bank compliance policies and procedures as well as all regulatory requirements and communicates to staff. Ensures quality client service, operational integrity and regulatory compliance. Frequently communicates with staff and department managers to resolve operational or service related issues. Responsible for the supervision of Account Officers and provides support to Division Managers and Relationship Managers in business development and portfolio management efforts. Represents the division as a liaison with branches and departments to resolve operational or service related issues.
WHAT WILL YOU DO?
Risk Management/Compliance
- Reviews and approves activity on client accounts as needed.
- Identifies and escalates exception conditions to the Division Operations Manager, the Relationship Manager and/or Manager, as appropriate.
- Manages deposit account activities, which includes reviewing and approving daily Overdraft, UCF, Large Items, wire transfers, stop payments, etc.
- Reviews risk management reports, including proper documentation of exception conditions, on a daily basis.
- Manages the preparation for and participation in federal examinations, independent audits by the OCC and all internal audits.
- Manages and implements action plans to correct findings from self-assessments, audits, or exam findings.
- Ensures that the department consistently complies with all City National Bank policies and procedures, as well as applicable regulations.
- Identifies, recommends, and implements new processes and procedures to improve workflow and efficiency.
Client Services
- Manages client and operation service workflow. Participates in delegating client assignments to the Account Officers based on experience, availability and number of relationships and complexity of operational service needs.
- Ensures quality client service.
- Meets with staff on a regular basis, discussing operational issues/client relations/satisfaction.
- Advises management on issues affecting client relations ensuring the timely research and resolution of problems.
- Identifies and recommends methods to improve effectiveness and program(s) productivity.
- Resolves complaints, problems and/or issues to avoid financial/key relationship loss to the Bank.
- Takes appropriate action to prevent future problems as necessary.
- Is responsible for the Account Officers cross sale performance and required in person client call activity, ensuring colleagues receive product and sales training as necessary.
Staff Management
- Manages workflow, establishes priorities, and determines work assignments for direct reports.
- Monitors performance, assesses accomplishments, gives ongoing performance feedback and conducts effective performance appraisals.
- Trains, coaches, counsels and provides general direction and guidance to staff.
- Provides feedback on individual and team accomplishments, areas of improvement, and problems to Division Operations Manager. Supports and participates as a team member in accomplishing objectives.
- Participates and implements unit strategic and risk management objectives to better support the growth and profitability of the division.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 15 years of experience in banking operations and servicing
- Minimum 7 years in a management capacity
Additional Qualifications
- Bachelor’s degree in Business preferred, or related field with a minimum of 15+ years of experience in banking operations and servicing and 7+ years in a management capacity.
- Comprehensive knowledge of all aspects of operational banking functions.
- Strong understanding of regulations, state and federal laws, procedures, practices and principles for private deposit operations.
- Thorough knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills to effectively interact with all levels of management and staff.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
INTRODUCTION
MANAGER CLIENT OPERATIONS
WHAT IS THE OPPORTUNITY?
Directs and manages the client and operational services of a Commercial, Specialty or Corporate Banking Services Division. Manages risk associated with the operational aspects of client relationships and their business transactions. Interprets and executes operational procedures in support of the Bank compliance policies and procedures as well as all regulatory requirements and communicates to staff. Ensures quality client service, operational integrity and regulatory compliance. Frequently communicates with staff and department managers to resolve operational or service related issues. Responsible for the supervision of Account Officers and provides support to Division Managers and Relationship Managers in business development and portfolio management efforts. Represents the division as a liaison with branches and departments to resolve operational or service related issues.
WHAT WILL YOU DO?
Risk Management/Compliance
- Reviews and approves activity on client accounts as needed.
- Identifies and escalates exception conditions to the Division Operations Manager, the Relationship Manager and/or Manager, as appropriate.
- Manages deposit account activities, which includes reviewing and approving daily Overdraft, UCF, Large Items, wire transfers, stop payments, etc.
- Reviews risk management reports, including proper documentation of exception conditions, on a daily basis.
- Manages the preparation for and participation in federal examinations, independent audits by the OCC and all internal audits.
- Manages and implements action plans to correct findings from self-assessments, audits, or exam findings.
- Ensures that the department consistently complies with all City National Bank policies and procedures, as well as applicable regulations.
- Identifies, recommends, and implements new processes and procedures to improve workflow and efficiency.
Client Services
- Manages client and operation service workflow. Participates in delegating client assignments to the Account Officers based on experience, availability and number of relationships and complexity of operational service needs.
- Ensures quality client service.
- Meets with staff on a regular basis, discussing operational issues/client relations/satisfaction.
- Advises management on issues affecting client relations ensuring the timely research and resolution of problems.
- Identifies and recommends methods to improve effectiveness and program(s) productivity.
- Resolves complaints, problems and/or issues to avoid financial/key relationship loss to the Bank.
- Takes appropriate action to prevent future problems as necessary.
- Is responsible for the Account Officers cross sale performance and required in person client call activity, ensuring colleagues receive product and sales training as necessary.
Staff Management
- Manages workflow, establishes priorities, and determines work assignments for direct reports.
- Monitors performance, assesses accomplishments, gives ongoing performance feedback and conducts effective performance appraisals.
- Trains, coaches, counsels and provides general direction and guidance to staff.
- Provides feedback on individual and team accomplishments, areas of improvement, and problems to Division Operations Manager. Supports and participates as a team member in accomplishing objectives.
- Participates and implements unit strategic and risk management objectives to better support the growth and profitability of the division.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 15 years of experience in banking operations and servicing
- Minimum 7 years in a management capacity
Additional Qualifications
- Bachelor’s degree in Business preferred, or related field with a minimum of 15+ years of experience in banking operations and servicing and 7+ years in a management capacity.
- Comprehensive knowledge of all aspects of operational banking functions.
- Strong understanding of regulations, state and federal laws, procedures, practices and principles for private deposit operations.
- Thorough knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills to effectively interact with all levels of management and staff.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all Green Card Client Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Client Operations Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Client Operations Manager
Map your credentials to EB-2 or EB-3
An EB-2 petition requires an advanced degree or a bachelor's degree plus five years of progressive experience in operations or client management. Pull transcripts, promotion records, and performance reviews now so your sponsoring employer can build the strongest possible I-140 petition from day one.
Search Migrate Mate for verified sponsors
Target employers with a documented history of filing employment-based green card petitions for operations roles. Migrate Mate lists employers with verified green card sponsorship history, searchable by role and location, so you're applying to companies already familiar with the PERM process.
Understand the PERM recruitment test before interviewing
Before your employer files PERM, DOL requires them to run a formal recruitment test proving no qualified U.S. worker is available for your Client Operations Manager role. Knowing this process helps you coach your employer on timelines and avoid stalled sponsorship after an offer is extended.
Confirm prevailing wage alignment early in negotiations
Your employer must pay at least the prevailing wage DOL certifies for your occupation and location before PERM is approved. Use the OFLC Wage Search to look up the wage level for your specific job duties and metro area, then verify your offer meets or exceeds that threshold.
File your I-485 as soon as your priority date is current
Nationals of India and China often face extended priority-date backlogs on the EB-2 and EB-3 waiting lists. Once your I-140 is approved, monitor the USCIS Visa Bulletin monthly and submit your adjustment-of-status application the moment your priority date becomes current to avoid losing your place.
Preserve your priority date if you change employers
Once your original employer's I-140 is approved, your priority date can carry over to a new employer's I-140, even if you change jobs. After your I-485 has been pending 180 days or more, AC21 portability also lets you move to a same or similar occupation without restarting the green card process.
Green Card Client Operations Manager: Frequently Asked Questions
Which green card category fits a Client Operations Manager role?
Most Client Operations Manager roles qualify under EB-2 if you hold a master's degree or a bachelor's degree plus five years of progressive operations experience, or under EB-3 as a professional with a bachelor's degree. Your employer and their immigration counsel will determine the category based on your credentials and the job's minimum requirements as documented in the PERM filing.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal every few years with no guarantee of permanence. Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residency. The employer must complete PERM labor certification with DOL before filing the I-140 petition, a process that includes a prevailing wage determination and a formal recruitment test. Priority-date backlogs can extend total timelines, particularly for nationals of India and China.
How do I find employers who sponsor green cards for operations management roles?
Start with Migrate Mate, which lists employers with verified employment-based green card sponsorship history searchable by role and city. Focus your outreach on mid-to-large employers in industries with complex client operations, such as financial services, technology, and business process outsourcing, since these sectors more routinely absorb PERM filing costs for management-level hires.
What does the PERM labor certification process require from my employer?
PERM requires your employer to submit a prevailing wage request to DOL, conduct a formal recruitment campaign proving no qualified U.S. worker applied for the role, and file the ETA Form 9089 with DOL for certification. The employer bears all PERM filing costs. DOL audit risk is real, so accurate job descriptions and clean recruitment records are critical before filing.
Can I change employers after my green card process is started?
Yes, under two distinct rules. If your original employer's I-140 is approved, you can carry that priority date to a new employer's I-140, avoiding a restart of the waiting-list position. Separately, once your I-485 adjustment-of-status application has been pending 180 days or more, AC21 portability lets you move to a same or similar occupation without jeopardizing your pending green card.