Green Card Collection Agent Jobs
Collection Agent roles can qualify for EB-3 skilled worker sponsorship through the PERM labor certification process, and strong candidates with a bachelor's degree may qualify under EB-2. Employers in debt recovery, financial services, and healthcare billing regularly sponsor foreign professionals for permanent residency when the domestic labor market can't meet demand.
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Get Access To All JobsPosition Summary:
This Position is Open to EST and CST Time Zones.
The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.
Key Responsibilities:
- Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
- Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
- Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
- Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
- Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
- Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
- Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
- Support collection activities that may involve external collection agencies when appropriate.
-
Complete assigned projects and initiatives, including:
-
Quarterly Old Items List reviews
- Credit Card Auto Pay decline management
- E-Check rejection follow-up
-
EZPay rejection resolution
-
Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Qualifications
Required
- High School Diploma or equivalent.
- Minimum of one (1) year of Accounts Receivable or Collections experience.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office applications, including Excel and Word.
Preferred
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Experience working with SAP.
- Experience in a high-volume collections or shared services environment.
- Experience with B2B Collections.
Skills & Competencies:
- Strong customer service and relationship-management skills.
- Reconciliation Skills (comparing data across different systems or databases to ensure accuracy, consistency, and integrity)
- Excellent problem-solving and analytical abilities.
- Ability to prioritize workload and manage multiple tasks effectively.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively across departments and functions.
- Comfortable handling difficult collection conversations while maintaining professionalism.
The U.S. hourly salary range for this full-time position is $21.00 to $33.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
This position is also eligible for long-term incentives.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Why Join Zoetis?
At Zoetis, you'll be part of a global leader in animal health, helping support financial operations that enable the company to deliver innovative products and services to customers worldwide. This role offers the opportunity to collaborate across multiple business functions while developing expertise in credit, collections, and customer account management.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Position Summary:
This Position is Open to EST and CST Time Zones.
The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.
Key Responsibilities:
- Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.
- Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.
- Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.
- Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.
- Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.
- Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.
- Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.
- Support collection activities that may involve external collection agencies when appropriate.
-
Complete assigned projects and initiatives, including:
-
Quarterly Old Items List reviews
- Credit Card Auto Pay decline management
- E-Check rejection follow-up
-
EZPay rejection resolution
-
Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Qualifications
Required
- High School Diploma or equivalent.
- Minimum of one (1) year of Accounts Receivable or Collections experience.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office applications, including Excel and Word.
Preferred
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Experience working with SAP.
- Experience in a high-volume collections or shared services environment.
- Experience with B2B Collections.
Skills & Competencies:
- Strong customer service and relationship-management skills.
- Reconciliation Skills (comparing data across different systems or databases to ensure accuracy, consistency, and integrity)
- Excellent problem-solving and analytical abilities.
- Ability to prioritize workload and manage multiple tasks effectively.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively across departments and functions.
- Comfortable handling difficult collection conversations while maintaining professionalism.
The U.S. hourly salary range for this full-time position is $21.00 to $33.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
This position is also eligible for long-term incentives.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Why Join Zoetis?
At Zoetis, you'll be part of a global leader in animal health, helping support financial operations that enable the company to deliver innovative products and services to customers worldwide. This role offers the opportunity to collaborate across multiple business functions while developing expertise in credit, collections, and customer account management.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
See all 49+ Green Card Collection Agent Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Collection Agent
Document your specialized collections credentials early
PERM requires your employer to prove no qualified U.S. worker is available. Gather certifications like CCE or CAE, performance records showing recovery rates, and compliance training documentation before your employer starts the recruitment phase.
Target employers with dedicated compliance departments
Collection agencies that handle regulated debt under FDCPA or HIPAA employ in-house legal and HR teams familiar with PERM filings. These employers are more likely to sponsor green cards than small independent agencies without that infrastructure.
Verify the job description matches a PERM-approvable occupation
Your offered role must align with the DOL's Standard Occupational Classification for Collection Agents. Cross-check the employer's written job duties against the O*NET occupation profile to confirm the description supports a legitimate PERM labor certification.
Use Migrate Mate to find green card sponsoring employers
Search Migrate Mate to identify employers in financial services and healthcare billing who have an active history of EB-2 and EB-3 sponsorship for Collection Agent roles, so you're applying where PERM infrastructure already exists.
Confirm the prevailing wage tier before negotiating your offer
DOL assigns one of four wage levels to your PERM position based on duties and supervision. Use the OFLC Wage Search to check the prevailing wage for Collection Agent in your metro area, so your offer letter meets DOL minimums before the LCA is filed.
Ask your employer about concurrent I-485 filing eligibility
If your priority date is current when the I-140 is approved, you can file for adjustment of status at the same time. For EB-3 Collection Agent roles, check USCIS's monthly Visa Bulletin before your I-140 approval to plan your timeline accurately.
Green Card Collection Agent: Frequently Asked Questions
Do Collection Agent roles qualify for EB-2 or EB-3 green card sponsorship?
Most Collection Agent positions qualify under EB-3 as skilled workers, since the role typically requires a minimum of two years of training or experience. If your position requires a bachelor's degree and your employer can document that requirement consistently, EB-2 may be available. Your employer's job description and minimum requirements determine which category applies during the PERM filing.
How does green card sponsorship differ from H-1B sponsorship for Collection Agents?
Unlike H-1B visa, employment-based green card sponsorship through PERM leads to permanent residency rather than a temporary work status. EB-3 has no annual lottery and no fixed expiration tied to employer tenure. The tradeoff is timeline: PERM labor certification alone takes several months, and for some nationalities the priority date backlog adds additional waiting time before you can file for adjustment of status.
What does the PERM labor certification process require from my employer?
Your employer must conduct a formal recruitment campaign demonstrating that no qualified U.S. worker is available for the position. This includes posting the job in prescribed locations, documenting all applicants considered, and filing the ETA-9089 with DOL. The job duties, minimum requirements, and offered wage must all match the PERM-certified position exactly. Any mismatch can result in a denial or audit.
How can I find Collection Agent employers who sponsor green cards?
Use Migrate Mate to search for employers in debt collection, financial services, and healthcare billing who have a documented history of EB-2 and EB-3 sponsorship. Targeting employers who have filed PERM applications before means the HR and legal infrastructure to sponsor you is already in place, which significantly reduces the risk of a sponsorship commitment falling through.
Can my employer start the PERM process while I'm on a work visa?
Yes. PERM labor certification is independent of your current nonimmigrant status. Employers commonly begin the green card process for H-1B or other visa holders while that status remains valid. Filing early matters because your priority date is established when the PERM application is accepted by DOL, and that date determines your place in the EB-3 queue for adjustment of status.