Collections Representative Green Card Jobs
Collections Representative roles qualify for EB-3 green card sponsorship when employers file a PERM labor certification with DOL, demonstrating no qualified U.S. workers are available. Positions in financial services, healthcare billing, and utilities regularly support sponsorship. EB-2 may apply for senior or supervisory collections roles requiring an advanced degree or demonstrated specialized expertise.
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Get Access To All JobsWho We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.
Principal Duties
- Receive and review loan information.
- Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer.
- Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells.
- Identify and recommend optimal workout strategies based on individual borrower.
- Understands Current and 30 DPD rolls and how to read manual dialing reports.
- Understands Legal/Warning statuses on manual dialing reports.
- Work with designated clients taking inbounds and making outbounds for those clients only.
- Effectively and efficiently corresponds via email with dedicated clients.
- Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans.
- Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions.
- Utilize our skip tracing tools when confronted with an account that has no phone number.
- Identify and recommend assistance strategies, as necessary.
- Increase frequency of borrower contact by using scoring model.
- Performs related duties as assigned by management.
- De-escalating calls and logging complaints.
- Knowledgeable of FDCPA guidelines.
- Updating contact preferences for homeowners when provided consent.
- Updating the system with updated preferred language changes.
- Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent.
- Reaching out to consumers regarding past due accounts, taxes, liens, and insurance.
- Submit necessary tasks to have account updated in reference to the current issue on the account.
- Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account.
- Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc.
- Ensure that each account is accurately documented as well as capturing complaints when necessary.
- Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible.
- Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call.
- Provide one call resolution.
- Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool.
- Performs related duties as assigned by management.
Education and Experience Requirements
- High school diploma or equivalent, required.
- Bachelor’s degree, preferred.
- 0-2 years, loss mitigation, collections, or related mortgage-servicing experience.
Knowledge, Skill, and Ability Requirements
- Must pass written exam to determine comprehension of situations and proper writing style.
- English fluency required, Spanish fluency a plus.
- Outstanding telephone and written communication skills.
- Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
- The ability to maintain professional conduct when dealing with people of any mood or personality type.
- Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
- Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
- The ability to safeguard confidential customer and company information.
- A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
- The ability to follow instructions but work with minimal direct supervision.
- Excellent keyboarding skills.
- Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).
- The ability to remain stationary (mostly in a sitting position) for long periods of time.
Physical Demands/Work Environment/Disclaimer
- Must be able to remain in a stationary position for long periods of time.
- Must be able to effectively access/operate and interpret information on computer screens, documents, and reports.
- Must be able to effectively communicate with all homeowners.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Company Benefits
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.
Principal Duties
- Receive and review loan information.
- Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer.
- Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells.
- Identify and recommend optimal workout strategies based on individual borrower.
- Understands Current and 30 DPD rolls and how to read manual dialing reports.
- Understands Legal/Warning statuses on manual dialing reports.
- Work with designated clients taking inbounds and making outbounds for those clients only.
- Effectively and efficiently corresponds via email with dedicated clients.
- Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans.
- Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions.
- Utilize our skip tracing tools when confronted with an account that has no phone number.
- Identify and recommend assistance strategies, as necessary.
- Increase frequency of borrower contact by using scoring model.
- Performs related duties as assigned by management.
- De-escalating calls and logging complaints.
- Knowledgeable of FDCPA guidelines.
- Updating contact preferences for homeowners when provided consent.
- Updating the system with updated preferred language changes.
- Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent.
- Reaching out to consumers regarding past due accounts, taxes, liens, and insurance.
- Submit necessary tasks to have account updated in reference to the current issue on the account.
- Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account.
- Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc.
- Ensure that each account is accurately documented as well as capturing complaints when necessary.
- Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible.
- Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call.
- Provide one call resolution.
- Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool.
- Performs related duties as assigned by management.
Education and Experience Requirements
- High school diploma or equivalent, required.
- Bachelor’s degree, preferred.
- 0-2 years, loss mitigation, collections, or related mortgage-servicing experience.
Knowledge, Skill, and Ability Requirements
- Must pass written exam to determine comprehension of situations and proper writing style.
- English fluency required, Spanish fluency a plus.
- Outstanding telephone and written communication skills.
- Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
- The ability to maintain professional conduct when dealing with people of any mood or personality type.
- Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.
- Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
- The ability to safeguard confidential customer and company information.
- A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
- The ability to follow instructions but work with minimal direct supervision.
- Excellent keyboarding skills.
- Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).
- The ability to remain stationary (mostly in a sitting position) for long periods of time.
Physical Demands/Work Environment/Disclaimer
- Must be able to remain in a stationary position for long periods of time.
- Must be able to effectively access/operate and interpret information on computer screens, documents, and reports.
- Must be able to effectively communicate with all homeowners.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Company Benefits
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
See all 19+ Collections Representative jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Collections Representative roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Collections Representative
Document your collections credentials before applying
Gather proof of debt recovery performance, compliance training certifications, and any FDCPA-related coursework. PERM audits often scrutinize whether foreign workers meet the advertised minimum requirements, so your credentials must match the job description precisely.
Target industries with consistent sponsorship history
Healthcare revenue cycle, consumer finance, and utility billing departments file PERM for collections roles more regularly than retail or small agencies. Focus your search on mid-to-large employers in these verticals, where dedicated HR teams handle sponsorship processes routinely.
Search for sponsoring employers on Migrate Mate
Use Migrate Mate to filter Collections Representative openings by employers with active green card sponsorship history. This saves time by surfacing companies already familiar with PERM and I-140 filings for this specific role category.
Clarify the PERM job description at the offer stage
Ask the hiring manager to confirm that the formal PERM job description will reflect your actual duties and minimum qualifications. Discrepancies between the offered role and the DOL-certified position can derail your I-140 petition later in the process.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for Collections Representative under SOC code 43-3011 in your work location. Your offered salary must meet this threshold, and employers must certify compliance to DOL throughout the PERM process.
Collections Representative jobs are hiring across the US. Find yours.
Find Collections Representative JobsCollections Representative Green Card Sponsorship: Frequently Asked Questions
Do Collections Representative roles qualify for EB-2 or EB-3 green card sponsorship?
Most Collections Representative positions qualify under EB-3 as skilled workers, since they typically require a high school diploma and relevant experience rather than an advanced degree. EB-2 applies to senior collections roles, supervisory positions, or analyst-level jobs where the employer requires a bachelor's degree plus progressive experience. The employer's job description and minimum qualifications determine which category fits.
How does green card sponsorship differ from H-1B sponsorship for a Collections Representative?
Green card sponsorship through PERM and I-140 leads to permanent residency, while the H-1B is a temporary nonimmigrant status capped at six years initially. Collections roles often don't qualify as H-1B specialty occupations because they don't always require a specific bachelor's degree, making the EB-3 green card pathway more practical. There's no lottery for employment-based green cards, though per-country backlogs can extend wait times.
How long does the PERM green card process take for a collections role?
The PERM labor certification alone currently averages over a year at DOL, followed by I-140 adjudication at USCIS and, if your priority date is current, adjustment of status or consular processing. Total timelines vary significantly by country of birth and processing backlogs. Applicants from countries without per-country backlogs, such as Australia or Canada, often complete the process within two to three years of filing.
How can I find Collections Representative jobs where employers will sponsor a green card?
Migrate Mate lets you search Collections Representative openings filtered by employers with documented green card sponsorship activity. This is more efficient than applying broadly and raising sponsorship during interviews, since many employers aren't prepared to sponsor until a candidate is identified. Targeting employers with prior PERM filing history for similar roles significantly increases your chances of a positive response.
Can my employer start the PERM process while I'm on a work visa like OPT or H-1B?
Yes. Employers can file a PERM labor certification for you regardless of your current nonimmigrant status. If you're on OPT or a capped visa like H-1B, starting PERM early is strategically important because the process is lengthy and your temporary authorization has a fixed end date. USCIS allows concurrent filing of I-485 adjustment of status once your priority date becomes current, even while holding a valid nonimmigrant status.
See which Collections Representative employers are hiring and sponsoring visas right now.
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