Green Card Collections Representative Jobs
Collections Representative roles qualify for EB-3 green card sponsorship when employers file a PERM labor certification with DOL, demonstrating no qualified U.S. workers are available. Positions in financial services, healthcare billing, and utilities regularly support sponsorship. EB-2 may apply for senior or supervisory collections roles requiring an advanced degree or demonstrated specialized expertise.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for accurately and confidently handling commercial customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company’s service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straightforward tasks using established procedures.
This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST.
Job Description
Responsibilities:
- Reviewing past due commercial accounts to engage customers in negotiating payment arrangements for complex collections
- Complying with national credit and collection policies, alongside Federal, State, and Local regulations
- Utilizing multiple systems and tools to effectively resolve customer account issues
- Clarifying billing cycles, processes, prorates, and accurately communicating relevant fees to customers
- Processing payments securely and establishing policy-compliant payment arrangements
- Executing disconnect procedures for accounts with overdue balances when necessary
- Implementing escalation procedures to achieve prompt resolution of customer issues
- Striving to meet or exceed goals and performance metrics set by the organization
- Maintaining professionalism and composure in a dynamic, high-volume transaction environment
- Ensuring customer and business data confidentiality while demonstrating integrity in all interactions
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
- Customer-Focused
- Workplace Organization
- Professional Etiquette
- Persuasion
- Accountability
- Adaptability
- Self Motivation
- Critical Thinking Problem Solving
- Communication
Salary:
Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for accurately and confidently handling commercial customers’ inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company’s service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast’s commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straightforward tasks using established procedures.
This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST.
Job Description
Responsibilities:
- Reviewing past due commercial accounts to engage customers in negotiating payment arrangements for complex collections
- Complying with national credit and collection policies, alongside Federal, State, and Local regulations
- Utilizing multiple systems and tools to effectively resolve customer account issues
- Clarifying billing cycles, processes, prorates, and accurately communicating relevant fees to customers
- Processing payments securely and establishing policy-compliant payment arrangements
- Executing disconnect procedures for accounts with overdue balances when necessary
- Implementing escalation procedures to achieve prompt resolution of customer issues
- Striving to meet or exceed goals and performance metrics set by the organization
- Maintaining professionalism and composure in a dynamic, high-volume transaction environment
- Ensuring customer and business data confidentiality while demonstrating integrity in all interactions
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
- Customer-Focused
- Workplace Organization
- Professional Etiquette
- Persuasion
- Accountability
- Adaptability
- Self Motivation
- Critical Thinking Problem Solving
- Communication
Salary:
Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
See all 190+ Green Card Collections Representative Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Collections Representative
Document your collections credentials before applying
Gather proof of debt recovery performance, compliance training certifications, and any FDCPA-related coursework. PERM audits often scrutinize whether foreign workers meet the advertised minimum requirements, so your credentials must match the job description precisely.
Target industries with consistent sponsorship history
Healthcare revenue cycle, consumer finance, and utility billing departments file PERM for collections roles more regularly than retail or small agencies. Focus your search on mid-to-large employers in these verticals, where dedicated HR teams handle sponsorship processes routinely.
Search for sponsoring employers on Migrate Mate
Use Migrate Mate to filter Collections Representative openings by employers with active green card sponsorship history. This saves time by surfacing companies already familiar with PERM and I-140 filings for this specific role category.
Clarify the PERM job description at the offer stage
Ask the hiring manager to confirm that the formal PERM job description will reflect your actual duties and minimum qualifications. Discrepancies between the offered role and the DOL-certified position can derail your I-140 petition later in the process.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for Collections Representative under SOC code 43-3011 in your work location. Your offered salary must meet this threshold, and employers must certify compliance to DOL throughout the PERM process.
Understand EB-3 priority date backlogs for your country
EB-3 has no annual cap on petitions filed, but visa numbers for applicants from India, China, and the Philippines are subject to per-country backlogs. Check the USCIS Visa Bulletin monthly to track your priority date and plan accordingly.
Green Card Collections Representative: Frequently Asked Questions
Do Collections Representative roles qualify for EB-2 or EB-3 green card sponsorship?
Most Collections Representative positions qualify under EB-3 as skilled workers, since they typically require a high school diploma and relevant experience rather than an advanced degree. EB-2 applies to senior collections roles, supervisory positions, or analyst-level jobs where the employer requires a bachelor's degree plus progressive experience. The employer's job description and minimum qualifications determine which category fits.
How does green card sponsorship differ from H-1B sponsorship for a Collections Representative?
Green card sponsorship through PERM and I-140 leads to permanent residency, while the H-1B visa is a temporary nonimmigrant status capped at six years initially. Collections roles often don't qualify as H-1B specialty occupations because they don't always require a specific bachelor's degree, making the EB-3 green card pathway more practical. There's no lottery for employment-based green cards, though per-country backlogs can extend wait times.
How long does the PERM green card process take for a collections role?
The PERM labor certification alone currently averages over a year at DOL, followed by I-140 adjudication at USCIS and, if your priority date is current, adjustment of status or consular processing. Total timelines vary significantly by country of birth and processing backlogs. Applicants from countries without per-country backlogs, such as Australia or Canada, often complete the process within two to three years of filing.
How can I find Collections Representative jobs where employers will sponsor a green card?
Migrate Mate lets you search Collections Representative openings filtered by employers with documented green card sponsorship activity. This is more efficient than applying broadly and raising sponsorship during interviews, since many employers aren't prepared to sponsor until a candidate is identified. Targeting employers with prior PERM filing history for similar roles significantly increases your chances of a positive response.
Can my employer start the PERM process while I'm on a work visa like OPT or H-1B?
Yes. Employers can file a PERM labor certification for you regardless of your current nonimmigrant status. If you're on OPT or a capped visa like H-1B, starting PERM early is strategically important because the process is lengthy and your temporary authorization has a fixed end date. USCIS allows concurrent filing of I-485 adjustment of status once your priority date becomes current, even while holding a valid nonimmigrant status.