Green Card Customer Service Engineer Jobs
Customer Service Engineer jobs with green card sponsorship are available through the EB-2 and EB-3 employment-based categories, where employers file PERM labor certification with the Department of Labor before sponsoring permanent residence. Technical support depth, client-facing expertise, and specialized product knowledge all strengthen your PERM case.
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Get Access To All JobsFor over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.
We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Engineer I to join our team at our Las Vegas, NV location.
SCOPE:
The Customer Service Engineer focuses on planning and coordinating resources supporting the installment and repairs of new and existing equipment for MHIA’s Corrugating Machinery Division (CMD). This role researches and applies technical and engineering knowledge to resolve complex customer’s equipment issues, provides support to Field Service Engineering team and contributes to the Customer Service Departmental goals and financial targets.
ESSENTIAL FUNCTIONS:
- Project manage installations, rebuilds and retrofits at customer sites. Arrange shipment of required tools, inspect return tooling, and restock as necessary.
- Provide technical support to Customers and Field Service personnel. Assist in diagnosing problems, recommend solutions, and identify parts in need of replacement.
- Conduct root cause analysis, conduct research, review drawings, document accordingly, and provide recommendations.
- Evaluate service and repair requirements and provide quotations to Field Service personnel labor hours.
- Support Field Service personnel; respond to requests for documentation, guidance, equipment, and outside contractors. Recommend course of action and specific resources based on circumstances.
- Request and follow through warranty orders. Accurately determine the parts, equipment, and manpower to implement the warranty resolution. Expedite purchase of parts with Parts Department, Engineering, and vendors. Complete the warranty process, documentation, and remaining tasks.
- Review Field Service reports including supporting description for accuracy prior to customer report submission.
- Participating in customer exit meetings to ensure proper resolution of open items.
- Develop parts lists for quotations based on Service Reports and Customer Requests.
- Follow up on calls which may require research and obtain information from other groups within the company.
- Support parts department to identify requested customer part(s). Review established lists for completeness and make recommendations where applicable.
- Assess Field Service Personnel technical skillset and identify training opportunities.
- Perform after hours call support based on Customer Service Team assignment.
- Complete fieldwork as needed to support the customer and enhance knowledge of machine systems. Complete site reports, develop training, and troubleshooting resources.
- Other related duties as assigned by management.
MINIMUM QUALIFICATIONS:
- Education Requirement: Bachelor’s degree from an accredited college or university in Mechanical, Electrical Engineering or related field.
- Experience: At least one year of related experience (including internships and academic projects).
SKILLS/COMPETENCIES/TRAINING/CERTIFICATIONS:
- Ability to read and interpret mechanical and electrical drawings with a good understanding of geometric dimensioning and tolerancing.
- Foundational understanding of mechanical, electrical, hydraulic, and pneumatic systems.
- Excellent communication skills. Ability to communicate effectively at all levels.
- Technical communication skills; able to bridge the gap between desired business outcomes and technical requirements.
- Ability to demonstrate logical reasoning, decision making, and attention to detail required.
- Ability to multi-task, execute cross-functional activities, and drive projects to completion, on time.
- Proficient using Microsoft Word, Excel, and Outlook.
- Strong desire to learn from a wide range of resources and to expand one’s own capabilities.
WORKING CONDITIONS:
- Travel: 10% or less
- Weekend/late night work when applicable: Intermittent weekend/night work activity during On-Call rotation.
- Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Why Should You Apply?
- Medical, Dental, Vision, and Behavioral Health Benefits
- Competitive 401(k) Matching Program
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Paid Vacation, Sick Time, and 15 Paid Holidays
- Learning and Development Opportunities, Including Tuition Reimbursement
- Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.
Equal Employment Opportunity
Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
E-Verify
Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.
Agency Notice:
MHIA does not accept unsolicited resumes from staffing agencies or search firms. MHIA Talent Acquisition must authorize all agency engagements and candidate submissions in advance. Unless otherwise agreed in writing with MHIA, staffing agencies or search firms that attempt to engage potential candidates based on this posting, or that contact MHIA hiring managers directly regarding candidates or recruiting services, will forfeit any commissions and may be subject to termination of contract.
LI-Hybrid
For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.
We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Service Engineer I to join our team at our Las Vegas, NV location.
SCOPE:
The Customer Service Engineer focuses on planning and coordinating resources supporting the installment and repairs of new and existing equipment for MHIA’s Corrugating Machinery Division (CMD). This role researches and applies technical and engineering knowledge to resolve complex customer’s equipment issues, provides support to Field Service Engineering team and contributes to the Customer Service Departmental goals and financial targets.
ESSENTIAL FUNCTIONS:
- Project manage installations, rebuilds and retrofits at customer sites. Arrange shipment of required tools, inspect return tooling, and restock as necessary.
- Provide technical support to Customers and Field Service personnel. Assist in diagnosing problems, recommend solutions, and identify parts in need of replacement.
- Conduct root cause analysis, conduct research, review drawings, document accordingly, and provide recommendations.
- Evaluate service and repair requirements and provide quotations to Field Service personnel labor hours.
- Support Field Service personnel; respond to requests for documentation, guidance, equipment, and outside contractors. Recommend course of action and specific resources based on circumstances.
- Request and follow through warranty orders. Accurately determine the parts, equipment, and manpower to implement the warranty resolution. Expedite purchase of parts with Parts Department, Engineering, and vendors. Complete the warranty process, documentation, and remaining tasks.
- Review Field Service reports including supporting description for accuracy prior to customer report submission.
- Participating in customer exit meetings to ensure proper resolution of open items.
- Develop parts lists for quotations based on Service Reports and Customer Requests.
- Follow up on calls which may require research and obtain information from other groups within the company.
- Support parts department to identify requested customer part(s). Review established lists for completeness and make recommendations where applicable.
- Assess Field Service Personnel technical skillset and identify training opportunities.
- Perform after hours call support based on Customer Service Team assignment.
- Complete fieldwork as needed to support the customer and enhance knowledge of machine systems. Complete site reports, develop training, and troubleshooting resources.
- Other related duties as assigned by management.
MINIMUM QUALIFICATIONS:
- Education Requirement: Bachelor’s degree from an accredited college or university in Mechanical, Electrical Engineering or related field.
- Experience: At least one year of related experience (including internships and academic projects).
SKILLS/COMPETENCIES/TRAINING/CERTIFICATIONS:
- Ability to read and interpret mechanical and electrical drawings with a good understanding of geometric dimensioning and tolerancing.
- Foundational understanding of mechanical, electrical, hydraulic, and pneumatic systems.
- Excellent communication skills. Ability to communicate effectively at all levels.
- Technical communication skills; able to bridge the gap between desired business outcomes and technical requirements.
- Ability to demonstrate logical reasoning, decision making, and attention to detail required.
- Ability to multi-task, execute cross-functional activities, and drive projects to completion, on time.
- Proficient using Microsoft Word, Excel, and Outlook.
- Strong desire to learn from a wide range of resources and to expand one’s own capabilities.
WORKING CONDITIONS:
- Travel: 10% or less
- Weekend/late night work when applicable: Intermittent weekend/night work activity during On-Call rotation.
- Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear.
- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Why Should You Apply?
- Medical, Dental, Vision, and Behavioral Health Benefits
- Competitive 401(k) Matching Program
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Paid Vacation, Sick Time, and 15 Paid Holidays
- Learning and Development Opportunities, Including Tuition Reimbursement
- Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.
Equal Employment Opportunity
Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
E-Verify
Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.
Agency Notice:
MHIA does not accept unsolicited resumes from staffing agencies or search firms. MHIA Talent Acquisition must authorize all agency engagements and candidate submissions in advance. Unless otherwise agreed in writing with MHIA, staffing agencies or search firms that attempt to engage potential candidates based on this posting, or that contact MHIA hiring managers directly regarding candidates or recruiting services, will forfeit any commissions and may be subject to termination of contract.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Service Engineer
Document your specialized technical support experience
PERM requires your employer to demonstrate that no qualified U.S. worker is available for the role. Build a portfolio showing product-specific certifications, escalation ownership, and measurable resolution outcomes that distinguish your experience from a general support background.
Find employers with active green card sponsorship history
Search Migrate Mate to identify companies that have sponsored Customer Service Engineer roles through employment-based green card programs. Prioritize employers with dedicated immigration teams, since PERM timelines require consistent HR coordination over multiple years.
Verify your role's prevailing wage category before applying
Use the OFLC Wage Search to confirm whether your Customer Service Engineer duties map to a Level I, II, or III wage tier. Employers must offer at least the prevailing wage at the time of PERM filing, and a misclassified level can delay or invalidate certification.
Align your degree field with PERM's minimum requirements
PERM must specify an educational requirement tied to the role. If your engineering or computer science degree isn't in the same field the employer lists, work with their immigration counsel early to frame the job description around your actual credentials before the recruitment phase begins.
Understand what happens to your priority date if you change jobs
Once your original I-140 is approved, your priority date can transfer to a new employer's I-140. If your I-485 has been pending 180 days or more, AC21 portability also allows you to move to the same or a similar occupation without restarting the process from PERM.
Review your O*NET occupation profile before salary negotiations
O*NET lists the core tasks and knowledge requirements for Customer Service Engineer roles. Matching your negotiated job duties to that profile helps ensure the PERM job description survives DOL audit and accurately reflects the position you'll actually perform.
Green Card Customer Service Engineer: Frequently Asked Questions
Which green card category fits a Customer Service Engineer role?
Most Customer Service Engineer positions qualify under EB-3, which covers professionals with a bachelor's degree and skilled workers with at least two years of experience. If your role requires an advanced degree or a bachelor's degree plus five years of progressive specialized experience, your employer may file under EB-2 instead. The job description in the PERM labor certification determines which category applies.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary and employer-tied, requiring renewal every few years with no guaranteed path to permanence. Green card sponsorship through PERM leads to lawful permanent residence, but requires the employer to test the labor market first and obtain DOL certification. Both EB-2 and EB-3 have per-country annual limits, so nationals of high-demand countries may wait years for a priority date to become current, even after PERM is certified and the I-140 is approved.
How do I find Customer Service Engineer jobs with green card sponsorship?
Search Migrate Mate to identify employers who have sponsored Customer Service Engineer or related technical support roles through employment-based green card programs. Targeting companies with an established PERM history is more efficient than applying broadly, since PERM requires significant employer commitment across recruitment, DOL filing, and multi-year I-485 adjudication.
What does the PERM recruitment test require from my employer?
Before filing PERM with the Department of Labor, your employer must conduct a formal recruitment campaign, which typically includes print and online job postings, in-house job posting, and other DOL-mandated recruitment steps over a 30-day period. If no minimally qualified U.S. workers apply, the employer can proceed. DOL audits the recruitment record, so documentation must be complete and retained for at least five years after filing.
Can I switch employers during the green card process?
Yes, under two distinct rules. If your original I-140 petition is approved, your priority date can carry over to a new employer's I-140, so you don't lose your place in the queue. If your I-485 has been pending for 180 days or more, AC21 portability lets you move to the same or a substantially similar occupation without restarting the PERM process from the beginning.