Customer Support Engineer Green Card Jobs
Customer Support Engineer roles qualify for green card sponsorship under EB-2 or EB-3 when the position requires a bachelor's degree in a technical field. Employers file PERM labor certification with DOL before sponsoring you permanently. Understanding how specialty-occupation requirements map to your credentials speeds up the process significantly.
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Get Access To All JobsCompany Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avtec, a Motorola Solutions Company, offers technology and services that help public safety, business, energy, transportation, and government organizations orchestrate their missions. Dispatchers at major airlines, utilities, railroads, and public safety agencies have been using Avtec products and services to orchestrate their critical missions since 1979, with thousands of systems installed.
Job Description
The Customer Support Engineer is responsible for interfacing with customers over the telephone and in person in order to analyze and resolve both technical and complex problems. This includes providing technical support and training for Avtec’s systems to customers, dealers, and partners.
This position is responsible but not limited to:
- Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium.
- Determine most cost-effective repair/resolution to minimize customer downtime.
- Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure.
- Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions.
- Escalate product performance issue (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Engineering towards resolution.
- Issue Return Material Authorizations (RMA’s) per company policy which may include additional steps to create quotes, placing collection calls, and resolving part number variances.
- Provide after-schedule support on an as needed basis.
- Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
- Attend software development re-cap meetings and provide input to the Product and Engineering teams.
- Provide on-site customer support service/training on an as needed basis, up to 25% of time.
Required Technical Skills:
- Windows OS/Applications configuration and troubleshooting
- IP Network troubleshooting
- Read and interpret log files
- Proficient in Wireshark
- Virtualization
Desired Technical Skills:
- SQL Database
- IP Radio Technologies
- IP Telephony
Preferred candidates will live in South Carolina
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-RO1
Basic Requirements
- Graduating with a Bachelor's degree on or before July 2026
- OR 2+ years of experience in software, networking, IT, public safety, wireless or related field
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avtec, a Motorola Solutions Company, offers technology and services that help public safety, business, energy, transportation, and government organizations orchestrate their missions. Dispatchers at major airlines, utilities, railroads, and public safety agencies have been using Avtec products and services to orchestrate their critical missions since 1979, with thousands of systems installed.
Job Description
The Customer Support Engineer is responsible for interfacing with customers over the telephone and in person in order to analyze and resolve both technical and complex problems. This includes providing technical support and training for Avtec’s systems to customers, dealers, and partners.
This position is responsible but not limited to:
- Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium.
- Determine most cost-effective repair/resolution to minimize customer downtime.
- Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure.
- Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions.
- Escalate product performance issue (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Engineering towards resolution.
- Issue Return Material Authorizations (RMA’s) per company policy which may include additional steps to create quotes, placing collection calls, and resolving part number variances.
- Provide after-schedule support on an as needed basis.
- Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
- Attend software development re-cap meetings and provide input to the Product and Engineering teams.
- Provide on-site customer support service/training on an as needed basis, up to 25% of time.
Required Technical Skills:
- Windows OS/Applications configuration and troubleshooting
- IP Network troubleshooting
- Read and interpret log files
- Proficient in Wireshark
- Virtualization
Desired Technical Skills:
- SQL Database
- IP Radio Technologies
- IP Telephony
Preferred candidates will live in South Carolina
Target Base Salary Range: $60,000 - $70,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-RO1
Basic Requirements
- Graduating with a Bachelor's degree on or before July 2026
- OR 2+ years of experience in software, networking, IT, public safety, wireless or related field
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
See all 1,613+ Customer Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Engineer roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Support Engineer
Map your degree to PERM job requirements
PERM requires your employer to prove the role normally requires a degree in a specific field. A computer science or information systems degree maps cleanly to Customer Support Engineer; an unrelated degree can create audit risk even with years of experience.
Target employers with active EB-3 filing history
Companies that have sponsored Customer Support Engineers before already have internal PERM workflows and immigration counsel. Use Migrate Mate to filter for employers with verified green card sponsorship history in technical support roles specifically.
Benchmark your offer against the OFLC prevailing wage
DOL assigns a wage level to your PERM role before certifying. If your offer falls below the OFLC Wage Search result for your location and job zone, your employer must increase it or the labor certification will be denied before you reach I-140.
Distinguish your EB-2 or EB-3 track early
EB-2 requires a master's degree or a bachelor's with five years of progressive experience in a specialty; EB-3 covers bachelor's-level professionals. Clarify which category your employer is filing under before PERM starts, since the job description must align precisely with that tier's requirements.
Negotiate green card timeline into your offer letter
PERM certification alone takes six months to over a year, and I-140 adjudication follows. Ask during negotiations whether your employer will file premium processing on the I-140, and confirm they won't withdraw sponsorship if you're still in the queue two years post-hire.
Understand how recruitment affects your PERM case
PERM requires your employer to conduct good-faith recruitment and document that no qualified U.S. worker was available. If the company posts the role too narrowly or modifies the job description after recruitment closes, DOL can deny certification and the process restarts from scratch.
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Find Customer Support Engineer JobsCustomer Support Engineer Green Card Sponsorship: Frequently Asked Questions
Does a Customer Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
Both categories are available depending on the role's requirements and your credentials. EB-3 applies when the position requires a bachelor's degree in a technical field such as computer science or information systems. EB-2 applies if the role requires an advanced degree or your employer can document that you hold a bachelor's plus at least five years of progressive specialized experience. The employer's PERM job description must match whichever tier is filed.
How does green card sponsorship differ from H-1B for a Customer Support Engineer?
H-1B is a temporary nonimmigrant status subject to an annual lottery, with an initial three-year period and extensions. Green card sponsorship through PERM, I-140, and adjustment of status leads to permanent residency with no cap lottery at the EB-3 level for most nationalities. The tradeoff is timeline: PERM certification and I-140 adjudication combined can take 18 months or more before you even file for adjustment of status, whereas an approved H-1B allows you to start work immediately.
What documents should I prepare before a PERM-sponsoring employer starts my case?
Gather your degree certificates and official transcripts, a detailed employment history showing progressive responsibility in technical support or related roles, any professional certifications relevant to the position, and copies of prior visa approvals and I-94 records. If your degree is from outside the U.S., have it evaluated by a NACES-member credential evaluation service. USCIS and DOL both review educational equivalency during adjudication, and gaps in documentation delay certification.
How do I find Customer Support Engineer jobs that offer green card sponsorship?
Most job postings don't specify PERM sponsorship explicitly, which makes targeting difficult. Migrate Mate lets you search specifically for Customer Support Engineer roles at employers with verified employment-based green card sponsorship history, filtering out positions where you'd need to negotiate sponsorship from scratch. That focuses your search on companies already set up to run a PERM case.
Can my employer withdraw green card sponsorship if I change roles within the company?
Yes, and this is a practical risk in technical support careers. If your job title or duties change materially before your I-140 is approved, your employer must file a new PERM case reflecting the updated role. After I-140 approval and once you've been in the adjustment-of-status queue for 180 days, portability rules under AC21 allow you to change to a same or similar role without restarting the green card process, provided your I-485 is still pending.
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