Green Card Service Desk Technician Jobs
Service Desk Technician jobs with green card sponsorship are available through employers willing to file PERM labor certification, then sponsor an I-140 petition leading to lawful permanent residence. EB-3 is the most common path for this role, covering candidates with a bachelor's degree or at least two years of relevant IT support experience.
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Get Access To All JobsINTRODUCTION
This position requires availability to work the following schedule:
- Monday: 8:00 p.m. to 6:00 a.m.
- Wednesday: 10:00 p.m. to 9:00 a.m.
- Saturday: 7:00 p.m. to 6:00 a.m.
- Sunday: 6:00 p.m. to 6:00 a.m.
The Service Desk Technician is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Service Desk Technician will work independently, and as part of a team, to deliver outstanding service and support.
Duties and Responsibilities
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
- Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within Sidley’s environment or otherwise approved for installation.
- Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
- Escalate to and closely collaborate with various Level II and III Engineers and other IT groups to obtain knowledge and system access that allows for the highest level of customer service and quick resolution at the Service Desk level.
- Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
- Execute basic and routine systems administration tasks (e.g., password administration, updating Outlook distribution list, and mailbox rights requests).
- Participate in cross-training and shadowing with new Service Desk team members.
- Lead and assist with projects such hardware or software upgrades and on-boarding of large groups.
- Utilize, create, evaluate and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
- Perform other duties as required.
BASIC QUALIFICATIONS
Education and/or Experience:
Required:
- BA/BS degree or equivalent work experience, with a preference for those with a degree.
- A minimum of three years of experience providing advanced support of the following applications: Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, various Internet Browsers, network resources, Windows operating systems, web interfaces, and remote access, i.e., Citrix, VPN, etc.
- A minimum of three years providing direct and exceptional user support in a high performance culture.
- A minimum of three years of experience supporting Smartphones, e.g., iPhone, Android.
- Proven success building strong relationships with team members and mentoring in support of organization-wide initiatives.
PREFERRED QUALIFICATIONS
- A minimum of three years of prior law firm or professional services experience.
- Microsoft Office Application certifications.
Other Skills and Abilities
The following will also be required of the successful candidate:
- Strong organizational skills.
- Strong attention to detail.
- Good judgment.
- Strong interpersonal communication skills.
- Strong analytical and problem solving skills.
- Able to work harmoniously and effectively with others.
- Able to preserve confidentiality and exercise discretion.
- Able to work under pressure.
- Able to manage multiple projects with competing deadlines and priorities.
COMPENSATION
The target salary range for this role is:
$62,600 - $75,000 if located in Illinois. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.
INTRODUCTION
This position requires availability to work the following schedule:
- Monday: 8:00 p.m. to 6:00 a.m.
- Wednesday: 10:00 p.m. to 9:00 a.m.
- Saturday: 7:00 p.m. to 6:00 a.m.
- Sunday: 6:00 p.m. to 6:00 a.m.
The Service Desk Technician is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Service Desk Technician will work independently, and as part of a team, to deliver outstanding service and support.
Duties and Responsibilities
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
- Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within Sidley’s environment or otherwise approved for installation.
- Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
- Escalate to and closely collaborate with various Level II and III Engineers and other IT groups to obtain knowledge and system access that allows for the highest level of customer service and quick resolution at the Service Desk level.
- Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
- Execute basic and routine systems administration tasks (e.g., password administration, updating Outlook distribution list, and mailbox rights requests).
- Participate in cross-training and shadowing with new Service Desk team members.
- Lead and assist with projects such hardware or software upgrades and on-boarding of large groups.
- Utilize, create, evaluate and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
- Perform other duties as required.
BASIC QUALIFICATIONS
Education and/or Experience:
Required:
- BA/BS degree or equivalent work experience, with a preference for those with a degree.
- A minimum of three years of experience providing advanced support of the following applications: Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, various Internet Browsers, network resources, Windows operating systems, web interfaces, and remote access, i.e., Citrix, VPN, etc.
- A minimum of three years providing direct and exceptional user support in a high performance culture.
- A minimum of three years of experience supporting Smartphones, e.g., iPhone, Android.
- Proven success building strong relationships with team members and mentoring in support of organization-wide initiatives.
PREFERRED QUALIFICATIONS
- A minimum of three years of prior law firm or professional services experience.
- Microsoft Office Application certifications.
Other Skills and Abilities
The following will also be required of the successful candidate:
- Strong organizational skills.
- Strong attention to detail.
- Good judgment.
- Strong interpersonal communication skills.
- Strong analytical and problem solving skills.
- Able to work harmoniously and effectively with others.
- Able to preserve confidentiality and exercise discretion.
- Able to work under pressure.
- Able to manage multiple projects with competing deadlines and priorities.
COMPENSATION
The target salary range for this role is:
$62,600 - $75,000 if located in Illinois. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Desk Technician
Document your IT certifications precisely
PERM requires your employer to prove your qualifications match the job requirements exactly. Gather CompTIA A+, ITIL, or Microsoft certifications with issue dates. Your credentials must align with what the employer lists in the PERM job description.
Target employers with active PERM history
Use Migrate Mate to search for employers with verified green card sponsorship history for IT support roles. Companies that have filed PERM for Service Desk Technicians before understand the process and face fewer internal approval hurdles.
Clarify whether the role is EB-2 or EB-3
If the posting requires a bachelor's degree plus five years of progressive experience in IT infrastructure, you may qualify under EB-2. Most Service Desk Technician roles file under EB-3, which covers a two-year minimum experience threshold defined by DOL.
Ask about the prevailing wage determination upfront
Your employer must file a prevailing wage determination with DOL before starting PERM recruitment. Use the OFLC Wage Search to verify the wage level for your specific SOC code and location before you accept an offer.
Check your country's priority date before filing
If you're from India or China, the EB-3 priority date backlog can span years. Review the USCIS Visa Bulletin monthly to understand your place in the queue before committing to a sponsoring employer's timeline.
Understand AC21 portability before you switch jobs
Once your I-485 has been pending 180 days or more, AC21 lets you move to a similar IT support role with a new employer without restarting the green card process. Confirm the new role falls under the same or a comparable SOC code.
Green Card Service Desk Technician: Frequently Asked Questions
Which green card category fits a Service Desk Technician role?
Most Service Desk Technician positions file under EB-3, which covers professionals with a U.S. bachelor's degree and skilled workers with at least two years of experience. If the role specifically requires an advanced degree or a bachelor's plus five years of progressive IT experience, EB-2 may apply, but EB-3 is the standard path for this occupation.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status requiring renewal every few years, while green card sponsorship leads to lawful permanent residence. The employer must complete PERM labor certification with the Department of Labor, which involves a prevailing wage determination and a formal recruitment test proving no qualified U.S. workers are available. There is no lottery, but per-country backlogs can extend timelines significantly for some nationalities.
What does the PERM recruitment process mean for my job offer?
Before filing PERM, your employer must run a mandatory recruitment campaign, including job postings and mandatory advertisements, to demonstrate no qualified U.S. workers applied. Your offer letter must remain open throughout this process. DOL typically reviews PERM applications in batches, so the timeline between your offer and an approved PERM can span several months.
How do I find employers who sponsor green cards for Service Desk Technician roles?
Migrate Mate lists U.S. employers with verified green card sponsorship history for IT support roles, so you can target companies that have already navigated the PERM process for this occupation. Focusing on employers with prior PERM filings in your target city reduces the risk of a sponsoring employer who lacks internal legal resources or HR experience.
Can I change jobs after my employer files my green card petition?
Once your I-485 adjustment of status application has been pending for 180 days or more, AC21 portability allows you to move to a new employer in the same or a substantially similar occupation without restarting the green card process. Separately, an approved I-140 petition's priority date can carry over to a new employer's I-140 filing, protecting your place in the queue.