Green Card Service Team Lead Jobs
Service Team Lead roles can qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document recruitment efforts before filing an I-140 petition. Operations-focused leadership positions often fit the skilled-worker or advanced-degree professional categories, making permanent U.S. residency a realistic outcome.
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ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.
- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner
- Assists customers in resolving complaints concerning billing or service rendered
- Uses judgement to minimize complaints referred to designated managers or departments for investigation
- Administers new hire and continuing training programs
- Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision
- Assists with recruitment and staff scheduling
- Must handle confidential information and assignment of special projects as needed
- Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information
- Ability to deal with customers in a courteous, polite and professional manner at all times
- Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer
- Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer
- Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively
- Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives
- Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner
- Ensure all CSRs understand and comply with all objectives, performance standards and policies
- Monitor and evaluate CSR performance providing feedback and coaching
- Prepare reports and analyze data to assist management with call center goals
- Perform other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work well with other employees as a team
- Ability to deal with difficult or demanding customers on a routine basis
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail-orientated, efficient and possess superior written and verbal communication
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self-motivated and quick-thinking
- Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
- Ability to read and comprehend normal instructions, correspondence and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs
Education And/Or Experience
- High school diploma or general education degree (GED)
- Two years of related experience as a Customer Service lead or supervisor
- Bilingual Spanish
Supervisory Responsibilities
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
About us
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.
- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner
- Assists customers in resolving complaints concerning billing or service rendered
- Uses judgement to minimize complaints referred to designated managers or departments for investigation
- Administers new hire and continuing training programs
- Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision
- Assists with recruitment and staff scheduling
- Must handle confidential information and assignment of special projects as needed
- Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information
- Ability to deal with customers in a courteous, polite and professional manner at all times
- Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer
- Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer
- Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively
- Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives
- Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner
- Ensure all CSRs understand and comply with all objectives, performance standards and policies
- Monitor and evaluate CSR performance providing feedback and coaching
- Prepare reports and analyze data to assist management with call center goals
- Perform other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work well with other employees as a team
- Ability to deal with difficult or demanding customers on a routine basis
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail-orientated, efficient and possess superior written and verbal communication
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self-motivated and quick-thinking
- Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
- Ability to read and comprehend normal instructions, correspondence and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programs
Education And/Or Experience
- High school diploma or general education degree (GED)
- Two years of related experience as a Customer Service lead or supervisor
- Bilingual Spanish
Supervisory Responsibilities
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
See all 101+ Green Card Service Team Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Service Team Lead Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Service Team Lead
Document your supervisory credentials before applying
PERM requires the employer to define minimum qualifications for the role before recruitment begins. Gather records of team sizes managed, performance metrics, and any formal leadership training now so your background matches the certified job description without gaps.
Target employers enrolled in E-Verify
STEM OPT and future sponsorship pipelines flow more smoothly through E-Verify-enrolled companies. For Service Team Lead roles, mid-to-large operations employers in logistics, retail, and facilities management are the most consistent sponsors at the EB-3 skilled-worker level.
Check prevailing wage before negotiating your offer
DOL requires your offered wage to meet or exceed the prevailing wage for your job category and location. Use the OFLC Wage Search to confirm the wage level before you enter salary discussions so your offer can satisfy PERM requirements from day one.
Search green card sponsors using Migrate Mate
Filter by job title and location on Migrate Mate to find employers who have sponsored green cards for operations and service leadership roles. This saves the research time of manually cross-referencing PERM disclosure data with open positions.
Distinguish EB-2 from EB-3 eligibility for this role
If the Service Team Lead position requires a bachelor's degree plus progressive management experience, your employer may file under EB-2 rather than EB-3. Confirm which category the role qualifies for before PERM begins, since reclassifying mid-process restarts the timeline.
Confirm the employer files concurrently for I-485
Once USCIS approves your I-140 and a visa number is current, your employer can concurrently file your I-485 adjustment of status. Clarify this plan with the hiring team before signing an offer so there are no delays between I-140 approval and your green card application.
Green Card Service Team Lead: Frequently Asked Questions
Does a Service Team Lead role qualify for EB-2 or EB-3 green card sponsorship?
Most Service Team Lead positions qualify at the EB-3 skilled-worker level, which requires a job offer and an approved PERM labor certification. If the role specifically requires a bachelor's degree in a relevant discipline, EB-2 may apply. Your employer's immigration attorney determines the correct category when drafting the PERM job description.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM and I-140 leads to permanent residency rather than a temporary work authorization period. EB-3 has no annual lottery, so there's no random selection risk. The tradeoff is timeline: PERM recruitment and DOL review can take six to twelve months before USCIS even receives the I-140 petition, whereas H-1B visa status can begin much sooner.
How can I find employers actively sponsoring green cards for Service Team Lead jobs?
Migrate Mate lets you search specifically for employers with green card sponsorship history in operations and service leadership roles. Because PERM filings are publicly disclosed through DOL, the platform surfaces employers who have sponsored comparable positions, helping you focus applications on companies already familiar with the process rather than educating a new employer from scratch.
What does the PERM recruitment process look like for a Service Team Lead position?
The employer must conduct DOL-mandated recruitment, including job postings, newspaper advertisements, and internal notices, before certifying that no qualified U.S. workers were available. For a Service Team Lead role, this process typically takes three to six months. DOL then reviews the application, and once certified, the employer files your I-140 petition with USCIS.
Can my employer sponsor me for a green card while I'm working for them on a different visa?
Yes. Employers frequently initiate PERM sponsorship for workers already on H-1B or other work-authorized status. Your current work authorization runs in parallel with the green card process. USCIS allows you to change status or adjust status once your priority date is current, so the two processes don't conflict as long as your existing authorization remains valid throughout.