Claims Resolution Specialist Green Card Jobs
Claims Resolution Specialist roles at U.S. insurers, healthcare systems, and third-party administrators regularly qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification. Employers file on behalf of candidates with backgrounds in claims adjudication, dispute resolution, and benefits analysis. Understanding how sponsorship timelines interact with your current status helps you target the right employers.
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Get Access To All JobsPerformance Manager, Dealer Solutions/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Performance Manager / Product SME for Dealer Solutions is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their DMS, CRM, Service, and Marketing products.
They work side-by-side with Account Managers to:
- Drive product adoption
- Deliver performance improvement recommendations
- Optimize dealership workflows
- Provide training, insights, and best practices
- Support renewal and expansion by demonstrating measurable results
This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
- Ensure customers fully adopt and use their contracted solutions, including:
- DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
- CRM workflows: Lead handling, BDC processes, showroom tracking
- Service operations: Lane check-in, scheduling, inspections, tech productivity
- Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
- Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
- With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
- Lead on-site or virtual coaching sessions focused on improving:
- Technician efficiency & labor hours
- Lead response times, appointment set ratios, and close rates
- Service retention, upsell capture, and multi-point inspection usage
- Marketing ROI and customer lifetime value
- Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Customer Engagement & Value Demonstration
- Focus on customer operational performance and adoption.
- Dealership visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
- Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
- Provide clear ROI storytelling that ties product usage to KPI improvements.
- Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).
Data Analysis & Reporting
- Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
- Deliver clear, data-backed recommendations and action plans.
- Maintain documentation of customer progress, including training logs, KPIs, and next steps.
Cross-Functional Collaboration
- Provide Product and Engineering teams with field insights related to:
- Feature gaps
- Integration requests (e.g., DMS, CRM, OEM tools)
- Workflow challenges
- Competitive intelligence
- Work with Support and Professional Services to resolve technical issues impacting adoption.
- Partner with Marketing to share customer success stories and support case studies.
Territory Support
- Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
- Recommend prioritize on which accounts need on-site vs. virtual engagement.
- Assist with onboarding workflows for new rooftops added through expansion.
Travel
- 60- 75% depending on territory/area size, customer needs, and on-site support requirements.
What You’ll Bring
Required
- 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
- Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
- Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
- Excellent skills in coaching, training, process improvement, and data analysis.
- Ability to communicate complex workflows clearly to dealership users and leaders.
Preferred
- Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
- Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
- Background in BDC operations, service lane management, or dealership marketing.
- Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
- Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).
Success Metrics
- Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
- Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
- Customer satisfaction (NPS/CSAT) and reduction in escalations
- Impact on renewal readiness through value demonstration
- Completion of performance engagements and achievement of customer objectives
- Quality of documentation, reporting, and best practice delivery
Competencies
- Operational Expertise – Deep understanding of automotive workflows.
- Product Mastery – Expert-level proficiency in assigned solutions.
- Analytical Mindset – Uses data to diagnose issues and guide coaching.
- Communication & Coaching – Clear, patient, and persuasive.
- Customer Empathy – Understands the daily realities of dealership teams.
- Collaboration – Works seamlessly with Account Managers and cross-functional partners.
- Execution Discipline – Organized, dependable, and detail-oriented.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Performance Manager, Dealer Solutions/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Performance Manager / Product SME for Dealer Solutions is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their DMS, CRM, Service, and Marketing products.
They work side-by-side with Account Managers to:
- Drive product adoption
- Deliver performance improvement recommendations
- Optimize dealership workflows
- Provide training, insights, and best practices
- Support renewal and expansion by demonstrating measurable results
This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
- Ensure customers fully adopt and use their contracted solutions, including:
- DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
- CRM workflows: Lead handling, BDC processes, showroom tracking
- Service operations: Lane check-in, scheduling, inspections, tech productivity
- Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
- Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
- With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
- Lead on-site or virtual coaching sessions focused on improving:
- Technician efficiency & labor hours
- Lead response times, appointment set ratios, and close rates
- Service retention, upsell capture, and multi-point inspection usage
- Marketing ROI and customer lifetime value
- Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Customer Engagement & Value Demonstration
- Focus on customer operational performance and adoption.
- Dealership visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
- Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
- Provide clear ROI storytelling that ties product usage to KPI improvements.
- Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).
Data Analysis & Reporting
- Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
- Deliver clear, data-backed recommendations and action plans.
- Maintain documentation of customer progress, including training logs, KPIs, and next steps.
Cross-Functional Collaboration
- Provide Product and Engineering teams with field insights related to:
- Feature gaps
- Integration requests (e.g., DMS, CRM, OEM tools)
- Workflow challenges
- Competitive intelligence
- Work with Support and Professional Services to resolve technical issues impacting adoption.
- Partner with Marketing to share customer success stories and support case studies.
Territory Support
- Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
- Recommend prioritize on which accounts need on-site vs. virtual engagement.
- Assist with onboarding workflows for new rooftops added through expansion.
Travel
- 60- 75% depending on territory/area size, customer needs, and on-site support requirements.
What You’ll Bring
Required
- 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
- Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
- Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
- Excellent skills in coaching, training, process improvement, and data analysis.
- Ability to communicate complex workflows clearly to dealership users and leaders.
Preferred
- Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
- Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
- Background in BDC operations, service lane management, or dealership marketing.
- Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
- Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).
Success Metrics
- Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
- Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
- Customer satisfaction (NPS/CSAT) and reduction in escalations
- Impact on renewal readiness through value demonstration
- Completion of performance engagements and achievement of customer objectives
- Quality of documentation, reporting, and best practice delivery
Competencies
- Operational Expertise – Deep understanding of automotive workflows.
- Product Mastery – Expert-level proficiency in assigned solutions.
- Analytical Mindset – Uses data to diagnose issues and guide coaching.
- Communication & Coaching – Clear, patient, and persuasive.
- Customer Empathy – Understands the daily realities of dealership teams.
- Collaboration – Works seamlessly with Account Managers and cross-functional partners.
- Execution Discipline – Organized, dependable, and detail-oriented.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Claims Resolution Specialist
Document your claims adjudication credentials early
Gather your degree transcripts, professional certifications like AAPC or AHIMA credentials, and performance evaluations that quantify dispute resolution outcomes. PERM audit responses require precise documentation of your qualifications matching the job description.
Target employers with active PERM filing history
Large regional insurers, hospital revenue cycle departments, and third-party administrators file PERM applications regularly for claims roles. Search DOL OFLC disclosure data to confirm an employer has sponsored similar positions before approaching them.
Search green card sponsoring roles on Migrate Mate
Filter Claims Resolution Specialist openings by employers with EB-2 and EB-3 sponsorship history on Migrate Mate. This saves you from applying to roles where the employer has never navigated PERM for claims-specific positions.
Clarify the PERM job description before signing your offer
The PERM labor certification locks in your job duties and minimum requirements permanently. Confirm your offer letter and the PERM description align precisely, since discrepancies between your actual role and the certified description can jeopardize your I-140 approval.
Verify your prevailing wage tier using OFLC Wage Search
DOL assigns your PERM a prevailing wage at Levels I through IV based on the role's complexity. Claims Resolution Specialists with supervisory duties or specialized payer knowledge often qualify at Level II or III, which affects your employer's cost and sponsorship willingness.
Confirm your O*NET occupation code matches the role
Claims Resolution Specialist positions map to specific O*NET codes that USCIS uses to evaluate specialty occupation eligibility for EB-2 petitions. Ask your employer's immigration counsel to confirm the correct SOC code before the PERM application is filed.
Claims Resolution Specialist jobs are hiring across the US. Find yours.
Find Claims Resolution Specialist JobsClaims Resolution Specialist Green Card Sponsorship: Frequently Asked Questions
Do Claims Resolution Specialist roles qualify for EB-2 or EB-3 green card sponsorship?
Most Claims Resolution Specialist positions qualify under EB-3 as skilled worker roles requiring a bachelor's degree or equivalent experience. Roles with advanced analytical responsibilities, supervisory scope, or specialized payer expertise may qualify under EB-2 if the employer can demonstrate the position requires an advanced degree. Your employer's immigration counsel confirms the appropriate category before filing PERM.
How does green card sponsorship differ from H-1B for this role?
H-1B is temporary and subject to an annual lottery cap, while EB-2 and EB-3 green card sponsorship through PERM leads to permanent residency with no lottery. PERM requires the employer to conduct a formal recruitment test before filing, which takes several months, but once your I-140 is approved your priority date is locked. For many countries outside India and China, EB-3 backlogs are short or nonexistent.
How long does the PERM and green card process typically take for this job?
DOL currently processes PERM labor certifications in roughly six to eighteen months depending on whether your application is audited. After PERM approval, your employer files Form I-140 with USCIS, which takes several months under standard processing. If your priority date is current for your country, you can file for adjustment of status concurrently or shortly after, adding another year or more before card issuance.
What documentation should I prepare to support my employer's PERM filing?
You'll need official transcripts confirming your degree field, any professional certifications relevant to claims adjudication, letters from prior employers verifying your years of experience in claims resolution or related roles, and a current resume with duties that align precisely with the PERM job description. If you substituted work experience for a degree, you'll need detailed experience letters meeting USCIS equivalency standards.
How do I find Claims Resolution Specialist jobs where the employer already sponsors green cards?
Use Migrate Mate to search specifically for Claims Resolution Specialist roles filtered by employers with EB-2 and EB-3 sponsorship history. This approach avoids the common frustration of progressing through interviews only to learn the employer has never filed PERM. Focusing on employers with documented sponsorship activity shortens your job search and increases the likelihood of a successful filing.
See which Claims Resolution Specialist employers are hiring and sponsoring visas right now.
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