Green Card Support Services Specialist Jobs
Support Services Specialist green card sponsorship follows the EB-2 or EB-3 pathway, requiring your employer to complete PERM labor certification with the Department of Labor before filing an I-140 petition with USCIS. Per-country backlogs mean your priority date determines when you can adjust status or pursue consular processing toward lawful permanent residency.
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Get Access To All JobsLocation: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
See all Green Card Support Services Specialist Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Services Specialist
Match your credentials to EB-2 or EB-3
EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience in a related field. EB-3 covers a bachelor's degree or two years of relevant skilled-worker experience. Confirm which category fits your background before targeting employers, since the PERM filing must align with the actual job requirements.
Pull prevailing wage data before negotiating
Your employer must pay at or above the DOL prevailing wage for your occupation and work location. Use the OFLC Wage Search to look up the Level I through Level IV wage for your Support Services Specialist role before your offer conversation, so the salary offered is PERM-compliant from the start.
Find sponsors using Migrate Mate
Search Migrate Mate to identify employers with verified employment-based green card sponsorship history for support-services roles. Targeting companies that have already completed PERM filings in your occupation cuts the time you spend on employers unfamiliar with the process or reluctant to begin it.
Prepare your O*NET occupation documentation early
PERM requires the job duties in the employer's application to match the O*NET occupation profile for your role. Review the O*NET listing for Support Services Specialist and document how your actual day-to-day responsibilities align, so your employer's attorney can draft an accurate job description that survives DOL audit review.
Understand the PERM recruitment test requirements
Before filing PERM, your employer must run a mandatory recruitment campaign showing no qualified U.S. workers are available. This includes specific ad placements and a 30-day waiting period after the last recruitment step. Delays in completing recruitment are the most common reason PERM timelines extend beyond initial estimates.
Track your priority date and plan for portability
Once USCIS approves your I-140, your priority date is locked. If you change employers after your I-485 has been pending 180 days or more, AC21 portability lets you move to a same or similar occupation without losing that date, giving you flexibility without restarting the entire sponsorship process.
Green Card Support Services Specialist: Frequently Asked Questions
What green card categories cover a Support Services Specialist role?
Most Support Services Specialist positions qualify under EB-3 for professionals with a bachelor's degree or skilled workers with at least two years of relevant experience. If your role requires an advanced degree or you hold a bachelor's plus five years of progressive experience in the field, your employer may file under EB-2 instead. The job duties and minimum requirements in the PERM application determine which category applies.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary nonimmigrant status tied to employer petitions and an annual lottery; green card sponsorship leads to lawful permanent residency with no renewal cycle. For a Support Services Specialist, the EB-2 or EB-3 route requires the employer to complete PERM labor certification with the Department of Labor, then file an I-140 with USCIS. Processing and priority-date backlogs vary by your country of birth, so the timeline to permanent residency is not fixed.
How do I find employers who sponsor green cards for support services roles?
Migrate Mate lists employers with verified employment-based green card sponsorship history, searchable by occupation. Focusing your search on companies that have already navigated PERM for similar roles reduces the risk of spending months in an application process with an employer who is unfamiliar with or unwilling to complete the multi-step sponsorship requirement.
What happens to my green card case if I change jobs during the process?
The answer depends on where you are in the process. Before I-140 approval, changing employers generally requires starting over with a new PERM filing. After your I-485 has been pending 180 days or more and your original I-140 was approved, AC21 portability allows you to move to a same or similar occupation without losing your priority date. Confirm the new role's duties align with the original PERM job description before making any change.
Does a priority date backlog affect my ability to work while waiting?
Yes, nationals from high-demand countries such as India and China can face multi-year waits before a visa number becomes available, even after I-140 approval. During that period you must maintain valid work authorization through a separate status such as H-1B or another nonimmigrant category. Once your priority date becomes current, you can file Form I-485 to adjust status to permanent residency if you are already in the United States.