Green Card Support Technician Jobs
Support Technician green card sponsorship follows the EB-2 or EB-3 path, requiring your employer to complete PERM labor certification with the Department of Labor before filing an I-140 petition with USCIS. Per-country limits mean priority date backlogs vary significantly, so starting the process early with a sponsoring employer is essential.
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Get Access To All JobsAbout Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world!
Job Summary
Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support.
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operating systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
About Day and Zimmermann
At our Day & Zimmermann Munitions Plants, we know the stakes and We do what we say! ® We’re the team working behind the scenes to make sure our nation’s front lines have safe, high-quality ammunition. As a trusted premier manufacturer of ammunition to the U.S. Military, some of our capabilities range from production of direct and indirect fire, components, to special projects and beyond. With more than 120 years of experience behind us, it’s no surprise that our teams consistently exceed expectations! Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world!
Job Summary
Manages equipment life cycle of PCs and laptops including deployment, maintenance and decommissioning. Provides installation, configuration and troubleshooting for end-user workstation hardware, software, and office equipment. Assist with AD security changes, network/infrastructure troubleshooting, and telephone support.
Responsibilities
- Maintains, troubleshoots, installs and distributes desktop and laptop computers and office equipment. 40%
- Provide computer user support and training. 20%
- Assist users with software installation and removal. Image new computers with corporate image. 15%
- Assist with network and infrastructure support such as servers, routers, switches, cabling, telephones server. Update Active Directory for changes in user and group security access. 10%
- Manage the development and maintenance of technical support documentation and processes for desktops including knowledge base for the general user self service. 10%
- Coordinate work for other helpdesk support personnel. Train incoming helpdesk support personnel on systems, processes and procedures. Develop and maintain helpdesk procedures. 5%
KSAs (Knowledge, Skills, and Abilities)
- Strong aptitude and willingness to learn and apply new computer technology and the ability to support existing hardware, software and image configurations.
- Detail oriented with strong organization and time management skills.
- Strong verbal and written communication and listening skills with the ability to obtain information for diagnosing problems quickly and effectively.
- Strong interpersonal skills with an ability to express technical concepts in a way that establishes rapport and gains understanding. Strong customer service orientation.
- Self-motivated individual who takes both initiative and accepts responsibility for actions.
Minimum Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology is preferred
- 3+ years experience in technical support of multiple hardware platforms and Microsoft operating systems and applications required
Candidates may be required to satisfy additional job-related requirements, including those established and controlled by third parties, as part of the selection process.
Compensation and Benefits
We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
In compliance with this state's pay transparency laws, the salary range for this role is $61,680 - $92,520. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com, and please specify which position you are interested in, including job title and location.
See all 208+ Green Card Support Technician Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Support Technician
Match your credentials to EB-2 or EB-3
EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience in a directly related field. EB-3 covers a bachelor's degree or at least two years of skilled work experience. Know which category fits your background before applying, since PERM filings are category-specific.
Pull your O*NET occupation profile early
O*NET lists the standard education and experience requirements for Support Technician roles. PERM labor certification requires your employer to advertise minimum requirements that match the actual job, so your credentials need to align with what O*NET and DOL consider standard for the occupation.
Find employers with active PERM filing history
Search Migrate Mate to identify employers who have already filed PERM labor certifications for Support Technician or related IT support roles. Employers with an established green card sponsorship track record are far more likely to extend sponsorship to new hires than those doing it for the first time.
Ask about PERM timelines before accepting an offer
PERM labor certification includes a mandatory recruitment period, prevailing wage determination, and DOL review. The full process from PERM filing to I-140 approval can take well over a year before your priority date even begins to matter. Confirm the employer's intended timeline before you sign.
Check prevailing wage requirements using OFLC Wage Search
Your employer must pay at least the DOL prevailing wage for your Support Technician role in the specific geographic location. Use the OFLC Wage Search to verify the wage level for your position before negotiations, since a below-prevailing offer can disqualify a PERM filing entirely.
Understand priority date portability under AC21
Once your I-485 has been pending for 180 days or more, AC21 portability lets you change employers if the new Support Technician role is in the same or a similar occupation. Your approved I-140's priority date can also transfer to a new employer's I-140 petition if circumstances change.
Green Card Support Technician: Frequently Asked Questions
What is the difference between H-1B and green card sponsorship for Support Technician roles?
H-1B visa sponsorship gives you temporary work authorization for up to six years, with a lottery that limits selection. Green card sponsorship through EB-2 or EB-3 leads to permanent residence, with no lottery but a multi-step PERM process. Your employer files a PERM labor certification with the Department of Labor, then an I-140 petition with USCIS, before you can file for adjustment of status or consular processing.
How do I find Support Technician employers who sponsor green cards?
Search Migrate Mate to identify U.S. employers with verified PERM filing history for Support Technician and related IT support roles. Targeting employers who have already navigated the PERM process for similar positions saves significant time compared to approaching companies that have never sponsored a green card.
Does a Support Technician role qualify for EB-2 or EB-3 sponsorship?
Most Support Technician positions qualify under EB-3, which covers professionals with a bachelor's degree or skilled workers with at least two years of experience. EB-2 is available if the role genuinely requires an advanced degree or if you hold a bachelor's degree plus five years of progressive, specialized experience in a directly related field. The PERM filing must reflect the actual minimum requirements for the job.
How long does the green card process take for Support Technician applicants?
There is no single timeline. PERM labor certification and I-140 processing alone can take over a year before a priority date is even established. After that, nationals of high-demand countries like India and China can face significant priority date backlogs due to per-country annual limits. USCIS publishes a monthly Visa Bulletin you can use to track your priority date category.
Can I change employers after my green card sponsorship has been filed?
Yes, under AC21 portability rules, once your I-485 adjustment of status application has been pending for 180 days or more, you can move to a new employer if the Support Technician role is in the same or a similar occupation. Your original I-140's priority date can also carry over to a new employer's petition, provided the original I-140 was already approved.