Green Card IT Service Management Jobs
IT Service Management roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires employers to document recruitment efforts before filing your I-140 petition. Candidates with a bachelor's degree in information systems or a related field typically qualify at the EB-3 level, while advanced-degree professionals may qualify under EB-2.
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Get Access To All JobsTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
See all 64+ Green Card IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card IT Service Management Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in IT Service Management
Document your IT credentials before applying
PERM requires your employer to verify that your degree and experience match the job's minimum requirements exactly. Gather transcripts, credential evaluations for foreign degrees, and detailed experience letters before you start targeting roles.
Target employers with ITSM-specific hiring pipelines
Employers who use ITIL frameworks across large service desk operations are more likely to have existing PERM templates for IT Service Management titles. Look for organizations with dedicated HR compliance teams, not just a single generalist handling immigration.
Search green card sponsoring employers on Migrate Mate
Filter IT Service Management roles by employers with active PERM filing history using Migrate Mate. This surfaces companies that have already navigated the DOL recruitment process for this specific job category, not just general H-1B visa sponsors.
Clarify the prevailing wage tier during the offer stage
Before accepting an offer, ask HR which OFLC Wage Search wage level they plan to use for your PERM. Employers who file at Level I may underpay relative to your experience, creating issues if you later need an EB-2 upgrade.
Understand how O*NET classification affects your petition
USCIS and DOL both reference the O*NET occupation profile when evaluating whether IT Service Management qualifies as a specialty occupation. Roles classified under broad management codes rather than specific IT codes can face RFEs, so confirm how your employer's attorney plans to document specialty occupation.
Plan around PERM audit risk for IT management roles
DOL audits PERM applications more frequently when job duties are generalized. Work with your employer to ensure the job description lists specific ITSM tools and responsibilities rather than broad supervisory language, which reduces audit exposure and processing delays.
Green Card IT Service Management: Frequently Asked Questions
Does an IT Service Management role qualify for EB-2 or EB-3 green card sponsorship?
Most IT Service Management positions qualify under EB-3 as skilled workers requiring a bachelor's degree in information systems, computer science, or a related field. Roles requiring a master's degree or equivalent specialized expertise may qualify under EB-2. The specific classification depends on the minimum requirements your employer sets in the PERM job description, not your personal credentials.
How is the green card PERM process different from H-1B sponsorship for IT Service Management professionals?
PERM sponsorship leads to permanent residency rather than temporary status, so there's no annual renewal cycle and no lottery. The trade-off is timeline: PERM requires your employer to complete a DOL-supervised recruitment process before filing your I-140. For most countries outside India and China, EB-3 priority dates are current, meaning you can pursue adjustment of status relatively quickly after your I-140 is approved, unlike the H-1B which has an 85,000-slot annual cap and lottery selection.
What does the PERM recruitment process require from my employer for this role?
Your employer must conduct a mandatory recruitment campaign showing no qualified U.S. workers were available for the IT Service Management position. This includes print and online job postings, internal notice posting, and for professional roles, additional recruitment steps like job fairs or campus recruiting. DOL reviews the results before certifying the application, and any procedural gap can result in a denial or audit.
How can I find IT Service Management employers who sponsor green cards?
Use Migrate Mate to search IT Service Management roles filtered by employers with verified PERM filing history. This is more reliable than general job boards because it surfaces companies that have already completed the DOL labor certification process for comparable roles, rather than employers who only sponsor H-1B visas or have no immigration infrastructure at all.
Can my employer start PERM sponsorship while I'm on an H-1B or OPT?
Yes. PERM sponsorship can begin while you're maintaining valid H-1B status or authorized OPT work authorization. Starting early matters because PERM processing at DOL currently takes several months before your employer can even file the I-140 with USCIS. If you're on OPT, confirm your employer plans to file an H-1B petition in parallel so there's no gap in your work authorization during the green card process.