IT Service Management Green Card Jobs
IT Service Management roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires employers to document recruitment efforts before filing your I-140 petition. Candidates with a bachelor's degree in information systems or a related field typically qualify at the EB-3 level, while advanced-degree professionals may qualify under EB-2.
See All IT Service Management JobsOverview
Showing 5 of 1,026+ IT Service Management jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 1,026+ IT Service Management jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Management roles.
Get Access To All JobsAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
- Belonging: We cultivate a space where everyone can show up as their authentic self.
- Empathy: We seek out diverse perspectives and listen to learn without judgment.
- Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
- One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Position Summary:
The IT Service Management (ITSM) Analyst is responsible for the daily oversight of IT service management processes across the organization. This role ensures operational excellence in Incident, Problem, Change, Request, Asset, and Knowledge Management practices in alignment with ITIL standards.
This position serves as the operational process owner or service management activities, ensuring SLA compliance, driving root cause analysis, improving service quality, and maintaining platform integrity. The ITSM Analyst works cross-functionally with the whole Technology organization and business stakeholders to ensure reliable and efficient technology service delivery.
This is an individual contributor role with enterprise-wide operational influence.
Compensation: $71,779 - $86,135/annually in addition to a competitive bonus plan
Duties and Responsibilities:
Operational Oversight
- Monitor daily incident, request, and change queues to ensure SLA and OLA compliance.
- Provide hands-on coordination for Major Incident Management (MIM), including bridge facilitation and documentation.
- Ensure timely escalation and resolution of high-impact service disruptions.
- Review ticket quality, documentation standards, and compliance with ITSM standards.
- Identify operational bottlenecks and escalate for corrective actions.
Incident & Problem Management
- Participate in post-incident reviews (PIRs) and formal Root Cause Analysis (RCA).
- Identify trends and recurring incidents, Coordinate problem investigations.
- Track corrective and preventive actions to closure.
- Monitor and report on Mean Time to Resolve (MTTR) and incident trends.
- Drive reduction of repeat incidents through structured problem management.
Change Management Governance
- Facilitate Pre-Change Advisory Board (CAB) meetings and act as a secondary backup for weekly CAB meetings.
- Ensure risk assessment, testing plan, and rollback procedure documentation is in place.
- Monitor change success rate and investigate failed changes.
- Coordinate emergency changes and ensure they are reviewed and documented appropriately prior to presenting them to executive team.
- Re-enforce adherence to change management policies and procedures.
Service Request & Catalog Management
- Oversee service request fulfillment performance.
- Maintain and optimize service catalog workflows and request forms.
- Partner with service owners to improve automation and user experience.
- Ensure service catalog accuracy and alignment with business services.
ITSM Platform Ownership
- Serve as functional SME for the ITSM platform (e.g., ServiceNow, Team Dynamix, ManageEngine).
- Validate workflows, forms, reporting, and queue structures.
- Prioritize and document enhancement requests.
- Partner with technical teams on configuration and automation improvements.
Reporting & Continuous Improvement
- Assist with the development of weekly and monthly operational dashboards.
- Track SLAs, backlog trends, change success rate, and service performance metrics.
- Coordinate service improvement initiatives based on performance data.
Education and Experience
- High School Diploma with proven experience in a similar role
- Minimum of 3+ years of experience in IT operations or IT Service Management.
- Demonstrated hands-on experience managing Incident, Problem, and Change processes.
- Experience leading major incident bridges and post-incident reviews.
- Strong knowledge of ITIL framework and service management best practices.
Preferred Skills
- ITIL v4 Foundation certification (required within 6 months if not already obtained).
- ITIL Managing Professional or advanced ITIL certifications.
- Lean, Six Sigma, or continuous improvement certification.
- Experience administering or configuring ITSM platforms.
Core Competencies
- Operational discipline and process governance
- Root Cause Analysis facilitation
- Analytical and data-driven decision making
- Excellent communication skills, organizational and interpersonal skills
- Excellent project management skills
- High accountability and ownership mindset
- Ability to influence cross-functional teams without direct authority
- Strong organizational and prioritization skills
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
LI-Remote
LI-BA1
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
- Belonging: We cultivate a space where everyone can show up as their authentic self.
- Empathy: We seek out diverse perspectives and listen to learn without judgment.
- Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
- One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Position Summary:
The IT Service Management (ITSM) Analyst is responsible for the daily oversight of IT service management processes across the organization. This role ensures operational excellence in Incident, Problem, Change, Request, Asset, and Knowledge Management practices in alignment with ITIL standards.
This position serves as the operational process owner or service management activities, ensuring SLA compliance, driving root cause analysis, improving service quality, and maintaining platform integrity. The ITSM Analyst works cross-functionally with the whole Technology organization and business stakeholders to ensure reliable and efficient technology service delivery.
This is an individual contributor role with enterprise-wide operational influence.
Compensation: $71,779 - $86,135/annually in addition to a competitive bonus plan
Duties and Responsibilities:
Operational Oversight
- Monitor daily incident, request, and change queues to ensure SLA and OLA compliance.
- Provide hands-on coordination for Major Incident Management (MIM), including bridge facilitation and documentation.
- Ensure timely escalation and resolution of high-impact service disruptions.
- Review ticket quality, documentation standards, and compliance with ITSM standards.
- Identify operational bottlenecks and escalate for corrective actions.
Incident & Problem Management
- Participate in post-incident reviews (PIRs) and formal Root Cause Analysis (RCA).
- Identify trends and recurring incidents, Coordinate problem investigations.
- Track corrective and preventive actions to closure.
- Monitor and report on Mean Time to Resolve (MTTR) and incident trends.
- Drive reduction of repeat incidents through structured problem management.
Change Management Governance
- Facilitate Pre-Change Advisory Board (CAB) meetings and act as a secondary backup for weekly CAB meetings.
- Ensure risk assessment, testing plan, and rollback procedure documentation is in place.
- Monitor change success rate and investigate failed changes.
- Coordinate emergency changes and ensure they are reviewed and documented appropriately prior to presenting them to executive team.
- Re-enforce adherence to change management policies and procedures.
Service Request & Catalog Management
- Oversee service request fulfillment performance.
- Maintain and optimize service catalog workflows and request forms.
- Partner with service owners to improve automation and user experience.
- Ensure service catalog accuracy and alignment with business services.
ITSM Platform Ownership
- Serve as functional SME for the ITSM platform (e.g., ServiceNow, Team Dynamix, ManageEngine).
- Validate workflows, forms, reporting, and queue structures.
- Prioritize and document enhancement requests.
- Partner with technical teams on configuration and automation improvements.
Reporting & Continuous Improvement
- Assist with the development of weekly and monthly operational dashboards.
- Track SLAs, backlog trends, change success rate, and service performance metrics.
- Coordinate service improvement initiatives based on performance data.
Education and Experience
- High School Diploma with proven experience in a similar role
- Minimum of 3+ years of experience in IT operations or IT Service Management.
- Demonstrated hands-on experience managing Incident, Problem, and Change processes.
- Experience leading major incident bridges and post-incident reviews.
- Strong knowledge of ITIL framework and service management best practices.
Preferred Skills
- ITIL v4 Foundation certification (required within 6 months if not already obtained).
- ITIL Managing Professional or advanced ITIL certifications.
- Lean, Six Sigma, or continuous improvement certification.
- Experience administering or configuring ITSM platforms.
Core Competencies
- Operational discipline and process governance
- Root Cause Analysis facilitation
- Analytical and data-driven decision making
- Excellent communication skills, organizational and interpersonal skills
- Excellent project management skills
- High accountability and ownership mindset
- Ability to influence cross-functional teams without direct authority
- Strong organizational and prioritization skills
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
LI-Remote
LI-BA1
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
See all 1,026+ IT Service Management jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Management roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in IT Service Management
Document your IT credentials before applying
PERM requires your employer to verify that your degree and experience match the job's minimum requirements exactly. Gather transcripts, credential evaluations for foreign degrees, and detailed experience letters before you start targeting roles.
Target employers with ITSM-specific hiring pipelines
Employers who use ITIL frameworks across large service desk operations are more likely to have existing PERM templates for IT Service Management titles. Look for organizations with dedicated HR compliance teams, not just a single generalist handling immigration.
Search green card sponsoring employers on Migrate Mate
Filter IT Service Management roles by employers with active PERM filing history using Migrate Mate. This surfaces companies that have already navigated the DOL recruitment process for this specific job category, not just general H-1B sponsors.
Clarify the prevailing wage tier during the offer stage
Before accepting an offer, ask HR which OFLC Wage Search wage level they plan to use for your PERM. Employers who file at Level I may underpay relative to your experience, creating issues if you later need an EB-2 upgrade.
Understand how O*NET classification affects your petition
USCIS and DOL both reference the O*NET occupation profile when evaluating whether IT Service Management qualifies as a specialty occupation. Roles classified under broad management codes rather than specific IT codes can face RFEs, so confirm how your employer's attorney plans to document specialty occupation.
Plan around PERM audit risk for IT management roles
DOL audits PERM applications more frequently when job duties are generalized. Work with your employer to ensure the job description lists specific ITSM tools and responsibilities rather than broad supervisory language, which reduces audit exposure and processing delays.
IT Service Management jobs are hiring across the US. Find yours.
Find IT Service Management JobsIT Service Management Green Card Sponsorship: Frequently Asked Questions
Does an IT Service Management role qualify for EB-2 or EB-3 green card sponsorship?
Most IT Service Management positions qualify under EB-3 as skilled workers requiring a bachelor's degree in information systems, computer science, or a related field. Roles requiring a master's degree or equivalent specialized expertise may qualify under EB-2. The specific classification depends on the minimum requirements your employer sets in the PERM job description, not your personal credentials.
How is the green card PERM process different from H-1B sponsorship for IT Service Management professionals?
PERM sponsorship leads to permanent residency rather than temporary status, so there's no annual renewal cycle and no lottery. The trade-off is timeline: PERM requires your employer to complete a DOL-supervised recruitment process before filing your I-140. For most countries outside India and China, EB-3 priority dates are current, meaning you can pursue adjustment of status relatively quickly after your I-140 is approved, unlike the H-1B which has an 85,000-slot annual cap and lottery selection.
What does the PERM recruitment process require from my employer for this role?
Your employer must conduct a mandatory recruitment campaign showing no qualified U.S. workers were available for the IT Service Management position. This includes print and online job postings, internal notice posting, and for professional roles, additional recruitment steps like job fairs or campus recruiting. DOL reviews the results before certifying the application, and any procedural gap can result in a denial or audit.
How can I find IT Service Management employers who sponsor green cards?
Use Migrate Mate to search IT Service Management roles filtered by employers with verified PERM filing history. This is more reliable than general job boards because it surfaces companies that have already completed the DOL labor certification process for comparable roles, rather than employers who only sponsor H-1B visas or have no immigration infrastructure at all.
Can my employer start PERM sponsorship while I'm on an H-1B or OPT?
Yes. PERM sponsorship can begin while you're maintaining valid H-1B status or authorized OPT work authorization. Starting early matters because PERM processing at DOL currently takes several months before your employer can even file the I-140 with USCIS. If you're on OPT, confirm your employer plans to file an H-1B petition in parallel so there's no gap in your work authorization during the green card process.
See which IT Service Management employers are hiring and sponsoring visas right now.
Search IT Service Management Jobs