Mid Level Guest Relations Associate Jobs
Mid level guest relations associate jobs go to professionals ready to take ownership of guest experience programs, mentor front-line staff, and resolve complex issues with minimal oversight. Roles cover on-site, remote, and hybrid settings across Technology & Software, Healthcare & Medical Services, and Energy, with employers like Suburban Propane, Cresta, and NVIDIA hiring at this level now.
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Showing 5 of 54+ Mid Level Guest Relations Associate jobs
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
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Who's Hiring
Top Industries Hiring
- Technology & Software13
- Healthcare & Medical Services9
- Energy6
- Insurance4
- Education3
Mid Level Guest Relations Associate Jobs: Frequently Asked Questions
How do I get a mid level guest relations associate job?
Position your experience around ownership, not just task completion. Highlight moments where you led a guest recovery process, trained newer colleagues, or improved a service standard. Tailor your resume to show measurable impact, such as improved satisfaction scores or reduced complaint escalations. Mid level hiring managers want to see that you operate independently and bring solutions, not just problems, to your supervisor.
Which companies hire mid level guest relations associates?
Companies hiring mid level guest relations associates right now include Suburban Propane, Cresta, and NVIDIA, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare networks, luxury retail brands, and property management companies tend to hire most actively at this level, where consistent guest-facing leadership is a core operational need.
Are there remote mid level guest relations associate jobs?
Yes, though most roles at this level still favor on-site or hybrid arrangements given the guest-facing nature of the work. About 32% of mid level guest relations associate openings are remote or hybrid as of November 2026, with remote positions typically focused on digital customer experience, concierge coordination, or multi-property oversight rather than direct in-person service.
How do I move up to a mid level guest relations associate role?
Moving from entry level to mid level means building a record of independent problem-solving and expanding your scope beyond daily tasks. Focus on taking ownership of a recurring process, volunteering to onboard or coach newer staff, and documenting the outcomes you drive. Employers look for candidates who have deepened their knowledge of service standards, complaint resolution, and cross-department communication over time.
Which industries hire the most mid level guest relations associates?
Mid Level guest relations associate roles concentrate in Technology & Software, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on repeat customer relationships and brand reputation, which makes experienced guest relations professionals especially valuable at the mid level where consistency and service leadership directly affect retention.