Senior Level Guest Relations Manager Jobs
Senior level guest relations manager jobs place experienced professionals at the helm of service strategy, team leadership, and guest experience outcomes across full properties or multi-site operations. Hiring concentrates in Education, Science & Research, and Technology & Software, with 39% of openings offering remote or hybrid arrangements, and employers like Amazon, Jobot, and Google hiring at this level now.
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Showing 5 of 65+ Senior Level Guest Relations Manager jobs
Position Purpose: Oversees and manages the vendor management function and relevant processes within EBOS Vendor Governance to retain vendor and business partner relationships. Responsible for vendor management activities, including contracting, vendor performance oversight, innovation and ongoing relationship management.
Key Details: This position is remote within the United States. Up to 10% onsite travel required.
- Implements short and long-term strategies for building vendor relationships, generating new business, and driving revenue growth
- Engages with vendors and business partners on new contracts, negotiations of existing contracts, renewals, and contract updates to secure favorable terms, manage risk, and drive cost savings
- Facilitates targeted action plans to resolve issues and maintain member or providers satisfaction
- Collaborates with cross-functional teams to suggest product/service improvements based on vendor feedback and industry trends
- Leads the effort in recommending improvements to meet member or providers expectations, develops implementation processes, and manages reporting processes that help ensure vendor retention and high levels of member or providers satisfaction
- Manages the interdepartmental collaboration between workforce management, training, and quality assurance to suggest product/service improvements responsive to feedback and industry trends
- Manages vendor management team on performance, improvement, and career growth path consideration
- Mentors vendor management team members to develop tactical career development plan to increase attrition and personal quality performance
- Manages and reviews the latest training materials and/or programs for the vendor management team development and updates to ensure adequate training
- Supports in developing the overall strategy for onboarding, hiring, and training new employees to the department and performance and/or reward decisions within vendor management department
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
3+ years management experience preferred.
Pay Range: $102,900.00 - $190,500.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
Position Purpose: Oversees and manages the vendor management function and relevant processes within EBOS Vendor Governance to retain vendor and business partner relationships. Responsible for vendor management activities, including contracting, vendor performance oversight, innovation and ongoing relationship management.
Key Details: This position is remote within the United States. Up to 10% onsite travel required.
- Implements short and long-term strategies for building vendor relationships, generating new business, and driving revenue growth
- Engages with vendors and business partners on new contracts, negotiations of existing contracts, renewals, and contract updates to secure favorable terms, manage risk, and drive cost savings
- Facilitates targeted action plans to resolve issues and maintain member or providers satisfaction
- Collaborates with cross-functional teams to suggest product/service improvements based on vendor feedback and industry trends
- Leads the effort in recommending improvements to meet member or providers expectations, develops implementation processes, and manages reporting processes that help ensure vendor retention and high levels of member or providers satisfaction
- Manages the interdepartmental collaboration between workforce management, training, and quality assurance to suggest product/service improvements responsive to feedback and industry trends
- Manages vendor management team on performance, improvement, and career growth path consideration
- Mentors vendor management team members to develop tactical career development plan to increase attrition and personal quality performance
- Manages and reviews the latest training materials and/or programs for the vendor management team development and updates to ensure adequate training
- Supports in developing the overall strategy for onboarding, hiring, and training new employees to the department and performance and/or reward decisions within vendor management department
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
3+ years management experience preferred.
Pay Range: $102,900.00 - $190,500.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.
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Top Industries Hiring
- Education
- Science & Research
- Technology & Software
- Healthcare & Medical Services
- Energy
Senior Level Guest Relations Manager Jobs: Frequently Asked Questions
How do I get a senior level guest relations manager job?
Employers at this level look for candidates who have owned guest experience programs end to end, not just executed them. Demonstrable leadership, such as building or restructuring a team, launching service standards across a property, or turning around satisfaction metrics, carries significant weight. A portfolio of measurable outcomes and examples of mentoring junior staff will give your application a clear edge over generalist candidates.
Which companies hire senior level guest relations managers?
Companies hiring senior level guest relations managers right now include Amazon, Jobot, and Google, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate among hospitality groups, luxury hotel brands, resort operators, and large venue or entertainment organizations that need experienced leaders to set and sustain service standards at scale.
Are there remote senior level guest relations manager jobs?
Yes, though the role is predominantly on-site given its guest-facing nature. About 39% of senior level guest relations manager openings are remote or hybrid as of November 2026, and these positions typically involve corporate oversight, training design, or multi-property quality roles rather than day-to-day floor operations. Fully remote openings at this level are less common but do exist in guest experience consulting and hospitality management companies.
What makes a guest relations manager role senior level?
Senior level roles are defined by ownership and scope rather than task execution. A senior guest relations manager sets service philosophy, leads a team of guest relations staff, owns satisfaction targets and escalation protocols, and collaborates with department heads on operational decisions. They are expected to mentor others, drive continuous improvement initiatives, and represent the guest experience function in leadership conversations, not simply respond to it.
Which industries hire the most senior level guest relations managers?
Senior level guest relations manager roles concentrate in Education, Science & Research, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate high-volume, service-critical environments where consistent guest experience directly affects revenue, brand reputation, and repeat business, creating sustained demand for seasoned leaders who can build and manage the teams that deliver it.