Guest Relations Specialist Jobs
Guest Relations Specialist jobs are open across hospitality, healthcare, luxury retail, and corporate venues, from entry-level to senior and management levels, with specializations in VIP services, event coordination, and client experience. Find a role that fits below and apply directly.
Find JobsOverview
Open roles31
Top stateTexas
Top employerTeam FX
Top cityDallas, TX
Work type86% On-site
Top credentialHigh school diploma or GED
Showing 5 of 31+ Guest Relations Specialist jobs
Customer Service & Guest Relations Manager
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New 9h ago
Pressed
Customer Service & Guest Relations Manager
Culver City, California
New 9h ago
Guest Relations Coordinator, Hope Lodge
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New 13h ago
American Cancer Society
Guest Relations Coordinator, Hope Lodge
Charleston, South Carolina
New 13h ago
Concierge Security - Guest Relations
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Added 1d ago
GardaWorld Security Services US
Concierge Security - Guest Relations
St. Louis, Missouri
Added 1d ago
Seasonal Guest Relations Sales Associate
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Added 1d ago
Detroit Zoological Society
Seasonal Guest Relations Sales Associate
Royal Oak, Michigan
Added 1d ago
Customer Care Client Relations Guest Service Agent
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Added 4d ago
Red Fern Pet Lodge
Customer Care Client Relations Guest Service Agent
Ocala, Florida
Added 4d ago
New 9h ago
Customer Service & Guest Relations Manager
Pressed·Culver City, California
Job functions:
$100k - $110k/yr
501-1,000 employees
Job Description
Pressed Juicery is growing! Join our purpose-driven community and help us make an impact.
About Pressed Juicery
Pressed Juicery is a modern wellness brand built with the mission to empower your wellness journey.
Founded in 2010 by three friends, Pressed began as a small space with a big idea: real, nourishing food should be accessible and fit into everyday life. What started in a tiny Los Angeles juice bar has grown into a dynamic omnichannel brand, with products available through thousands of retailers nationwide, alongside our company-owned stores and direct-to-consumer channel.
At Pressed Juicery, we operate as one community bringing high-quality, better-for-you products to market. Guided by passion and purpose, we’re building what’s next in wellness.
Our Mission
Pressed Juicery’s mission is to empower your wellness journey.
Our Workplace Culture
The Customer Service & Guest Relations Manager leads Pressed's Guest Service Department ensuring every guest interaction reflects Pressed's commitment to our core values: Community, Passion, Growth. This role owns the guest experience across Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, online reviews, and other supported channels while establishing the standards, processes, and tools necessary for the Guest Service team to operate effectively.
Serving as the eyes, ears, and voice of the guest, the Customer Service & Guest Relations Manager translates guest feedback and service data into actionable insights for the broader organization. This role identifies emerging trends, escalates urgent issues in real time, manages complex guest concerns, and partners cross-functionally to resolve friction and continuously improve the guest experience.
The Customer Service & Guest Relations Manager also oversees team performance and development, operational processes, reporting, online reputation and listings, Catering support, and technology optimization while identifying opportunities to improve efficiency, protect the Pressed brand, drive guest retention, and support overall business growth
Essential Functions
Guest Experience & Team Leadership
Apply now to start your wellness journey at Pressed!
About Pressed Juicery
Pressed Juicery is a modern wellness brand built with the mission to empower your wellness journey.
Founded in 2010 by three friends, Pressed began as a small space with a big idea: real, nourishing food should be accessible and fit into everyday life. What started in a tiny Los Angeles juice bar has grown into a dynamic omnichannel brand, with products available through thousands of retailers nationwide, alongside our company-owned stores and direct-to-consumer channel.
At Pressed Juicery, we operate as one community bringing high-quality, better-for-you products to market. Guided by passion and purpose, we’re building what’s next in wellness.
Our Mission
Pressed Juicery’s mission is to empower your wellness journey.
Our Workplace Culture
- We embrace diversity, equity, inclusion, and belongingness!
- We speak up with radically candid communication.
- We wholeheartedly support personal and professional growth.
- We believe mistakes can be valuable and lead to continuous improvement.
- Lastly, we value excellence and strive to achieve greatness in all we do!
- Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves.
- Passion - curious and humble, we inspire people to make healthy choices.
- Growth - pursuing wellness with intention, we create and embrace good energy.
- Medical, dental, and vision
- 401(k) - match up to 4% of compensation
- Awesome paid time-off and holidays
- Flexible Spending Account
- Generous paid parental leave
- Annual performance and compensation reviews
- Focus on career-pathing and promotions
- Professional and leadership development workshops
- Free Pressed products!
The Customer Service & Guest Relations Manager leads Pressed's Guest Service Department ensuring every guest interaction reflects Pressed's commitment to our core values: Community, Passion, Growth. This role owns the guest experience across Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, online reviews, and other supported channels while establishing the standards, processes, and tools necessary for the Guest Service team to operate effectively.
Serving as the eyes, ears, and voice of the guest, the Customer Service & Guest Relations Manager translates guest feedback and service data into actionable insights for the broader organization. This role identifies emerging trends, escalates urgent issues in real time, manages complex guest concerns, and partners cross-functionally to resolve friction and continuously improve the guest experience.
The Customer Service & Guest Relations Manager also oversees team performance and development, operational processes, reporting, online reputation and listings, Catering support, and technology optimization while identifying opportunities to improve efficiency, protect the Pressed brand, drive guest retention, and support overall business growth
Essential Functions
Guest Experience & Team Leadership
- Lead the Guest Service team in delivering a consistently high-quality guest experience across phone, email, chat, online reviews, Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, and other supported channels.
- Hire, onboard, coach, develop, and hold Guest Service team members accountable to established standards for productivity, response times, ticket accuracy, service quality, queue management, and completion of open work.
- Own complex and escalated guest concerns, including product quality, food safety, legal, PR-sensitive, and other high-severity issues, ensuring appropriate resolution and cross-functional escalation while protecting the Pressed brand.
- Establish guest communication, recovery, and escalation standards that empower the team to solve for the guest while maintaining brand consistency and responsibly managing compensation.
- Ensure the team maintains strong Pressed product expertise, including products, ingredients, cleanses, promotions, and VIP Membership, to confidently educate guests, support conversion, and identify incremental sales opportunities.
- Serve as the eyes, ears, and voice of the guest, identifying trends and translating guest feedback into actionable insights for the broader organization.
- Prepare and deliver recurring Guest Service reporting supported by ticket data, order information, guest feedback, and specific examples, while escalating urgent or high-risk issues in real time.
- Collaborate closely with WebDev, Quality Assurance, Retail, Wholesale, Catering, Marketing, Ecomm, and other partners to resolve guest friction, address recurring issues, and improve the end-to-end guest experience.
- Ensure product quality concerns and required QA submissions are handled accurately and with urgency, providing Quality Assurance with timely visibility into potential issues.
- Develop, implement, and continuously improve Guest Service policies, processes, workflows, and escalation pathways that support business needs, strengthen data integrity, improve efficiency, and protect the Pressed brand.
- Maintain accountability for accurate ticket filing and documentation to ensure reliable reporting of guest information, order details, issue types, resolutions, and compensation.
- Identify, evaluate, and implement technology, software, services, and automation that improve reporting, ticket management, data accuracy, workflow efficiency, and team productivity.
- Oversee Guest Service tools and platforms and identify opportunities to reduce manual work and improve visibility into guest feedback and operational trends.
- Support the full operational execution of special Catering orders, coordinating with Catering, Retail, store teams, and delivery partners on inventory, fulfillment, order logistics, driver dispatch, and issue resolution through completion.
- Oversee Wholesale guest inquiries and reviews across retailer platforms, including Costco, Target, and other partners, ensuring appropriate resolution, cross-functional follow-up, and monthly trend reporting.
- Oversee online reputation management across supported platforms and maintain accurate business listings, including Google and Yelp, ensuring store information, holiday hours, special hours, and temporary operational changes remain current.
- 5+ years of guest service, guest experience, or related experience, including direct team leadership and people-management responsibility.
- Demonstrated ability to lead, coach, develop, and hold teams accountable for performance, productivity, quality, and service expectations.
- Strong written and verbal communication skills with the ability to communicate professionally and effectively with guests, team members, senior leaders, and cross-functional partners.
- Excellent judgment and problem-solving skills, with demonstrated ability to manage complex, sensitive, high-visibility, or escalated guest concerns.
- Strong analytical skills with the ability to identify trends within guest feedback and service data and translate findings into clear, actionable business insights.
- Strong operational mindset with the ability to develop processes, establish policies, manage complex workflows, and identify opportunities for continuous improvement.
- Demonstrated ability to manage multiple priorities and operational responsibilities across guest service, reporting, team leadership, cross-functional projects, and business initiatives.
- Strong attention to detail with an understanding of the importance of ticket accuracy, data integrity, documentation, and consistent process execution.
- Proven ability to collaborate cross-functionally with departments such as Retail, Ecomm, Marketing, WebDev, Quality Assurance, Nationwide Shipping, Wholesale, Catering, and other business partners.
- Comfortable leveraging technology, software, automation, and emerging tools to improve team efficiency, reporting, workflow management, and the overall guest experience.
- Experience managing communications across multiple guest channels, including email, phone, chat, e-commerce, retailer/Wholesale platforms, and online review sites.
- Familiarity with CRM/helpdesk, review management, order management, reporting, and quality assurance platforms. Experience with Freshdesk or similar platforms preferred.
- Strong understanding of brand reputation management, including public-facing guest communications, online reviews, business listings, and escalation management.
- Ability to operate independently, exercise sound discretion, prioritize urgent business needs, and drive initiatives through completion.
- Must be able to work 2-3 days per week in our Culver City, CA office.
- Must be legally authorized to work in the United States without restriction.
Apply now to start your wellness journey at Pressed!
Pressed
Customer Service & Guest Relations Manager
Culver City, California
New 9h ago501-1,000 employees
Job functions:
$100k - $110k/yr
Job Description
Pressed Juicery is growing! Join our purpose-driven community and help us make an impact.
About Pressed Juicery
Pressed Juicery is a modern wellness brand built with the mission to empower your wellness journey.
Founded in 2010 by three friends, Pressed began as a small space with a big idea: real, nourishing food should be accessible and fit into everyday life. What started in a tiny Los Angeles juice bar has grown into a dynamic omnichannel brand, with products available through thousands of retailers nationwide, alongside our company-owned stores and direct-to-consumer channel.
At Pressed Juicery, we operate as one community bringing high-quality, better-for-you products to market. Guided by passion and purpose, we’re building what’s next in wellness.
Our Mission
Pressed Juicery’s mission is to empower your wellness journey.
Our Workplace Culture
The Customer Service & Guest Relations Manager leads Pressed's Guest Service Department ensuring every guest interaction reflects Pressed's commitment to our core values: Community, Passion, Growth. This role owns the guest experience across Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, online reviews, and other supported channels while establishing the standards, processes, and tools necessary for the Guest Service team to operate effectively.
Serving as the eyes, ears, and voice of the guest, the Customer Service & Guest Relations Manager translates guest feedback and service data into actionable insights for the broader organization. This role identifies emerging trends, escalates urgent issues in real time, manages complex guest concerns, and partners cross-functionally to resolve friction and continuously improve the guest experience.
The Customer Service & Guest Relations Manager also oversees team performance and development, operational processes, reporting, online reputation and listings, Catering support, and technology optimization while identifying opportunities to improve efficiency, protect the Pressed brand, drive guest retention, and support overall business growth
Essential Functions
Guest Experience & Team Leadership
Apply now to start your wellness journey at Pressed!
About Pressed Juicery
Pressed Juicery is a modern wellness brand built with the mission to empower your wellness journey.
Founded in 2010 by three friends, Pressed began as a small space with a big idea: real, nourishing food should be accessible and fit into everyday life. What started in a tiny Los Angeles juice bar has grown into a dynamic omnichannel brand, with products available through thousands of retailers nationwide, alongside our company-owned stores and direct-to-consumer channel.
At Pressed Juicery, we operate as one community bringing high-quality, better-for-you products to market. Guided by passion and purpose, we’re building what’s next in wellness.
Our Mission
Pressed Juicery’s mission is to empower your wellness journey.
Our Workplace Culture
- We embrace diversity, equity, inclusion, and belongingness!
- We speak up with radically candid communication.
- We wholeheartedly support personal and professional growth.
- We believe mistakes can be valuable and lead to continuous improvement.
- Lastly, we value excellence and strive to achieve greatness in all we do!
- Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves.
- Passion - curious and humble, we inspire people to make healthy choices.
- Growth - pursuing wellness with intention, we create and embrace good energy.
- Medical, dental, and vision
- 401(k) - match up to 4% of compensation
- Awesome paid time-off and holidays
- Flexible Spending Account
- Generous paid parental leave
- Annual performance and compensation reviews
- Focus on career-pathing and promotions
- Professional and leadership development workshops
- Free Pressed products!
The Customer Service & Guest Relations Manager leads Pressed's Guest Service Department ensuring every guest interaction reflects Pressed's commitment to our core values: Community, Passion, Growth. This role owns the guest experience across Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, online reviews, and other supported channels while establishing the standards, processes, and tools necessary for the Guest Service team to operate effectively.
Serving as the eyes, ears, and voice of the guest, the Customer Service & Guest Relations Manager translates guest feedback and service data into actionable insights for the broader organization. This role identifies emerging trends, escalates urgent issues in real time, manages complex guest concerns, and partners cross-functionally to resolve friction and continuously improve the guest experience.
The Customer Service & Guest Relations Manager also oversees team performance and development, operational processes, reporting, online reputation and listings, Catering support, and technology optimization while identifying opportunities to improve efficiency, protect the Pressed brand, drive guest retention, and support overall business growth
Essential Functions
Guest Experience & Team Leadership
- Lead the Guest Service team in delivering a consistently high-quality guest experience across phone, email, chat, online reviews, Retail, Ecomm, Digital, Nationwide Shipping, Wholesale, Catering, and other supported channels.
- Hire, onboard, coach, develop, and hold Guest Service team members accountable to established standards for productivity, response times, ticket accuracy, service quality, queue management, and completion of open work.
- Own complex and escalated guest concerns, including product quality, food safety, legal, PR-sensitive, and other high-severity issues, ensuring appropriate resolution and cross-functional escalation while protecting the Pressed brand.
- Establish guest communication, recovery, and escalation standards that empower the team to solve for the guest while maintaining brand consistency and responsibly managing compensation.
- Ensure the team maintains strong Pressed product expertise, including products, ingredients, cleanses, promotions, and VIP Membership, to confidently educate guests, support conversion, and identify incremental sales opportunities.
- Serve as the eyes, ears, and voice of the guest, identifying trends and translating guest feedback into actionable insights for the broader organization.
- Prepare and deliver recurring Guest Service reporting supported by ticket data, order information, guest feedback, and specific examples, while escalating urgent or high-risk issues in real time.
- Collaborate closely with WebDev, Quality Assurance, Retail, Wholesale, Catering, Marketing, Ecomm, and other partners to resolve guest friction, address recurring issues, and improve the end-to-end guest experience.
- Ensure product quality concerns and required QA submissions are handled accurately and with urgency, providing Quality Assurance with timely visibility into potential issues.
- Develop, implement, and continuously improve Guest Service policies, processes, workflows, and escalation pathways that support business needs, strengthen data integrity, improve efficiency, and protect the Pressed brand.
- Maintain accountability for accurate ticket filing and documentation to ensure reliable reporting of guest information, order details, issue types, resolutions, and compensation.
- Identify, evaluate, and implement technology, software, services, and automation that improve reporting, ticket management, data accuracy, workflow efficiency, and team productivity.
- Oversee Guest Service tools and platforms and identify opportunities to reduce manual work and improve visibility into guest feedback and operational trends.
- Support the full operational execution of special Catering orders, coordinating with Catering, Retail, store teams, and delivery partners on inventory, fulfillment, order logistics, driver dispatch, and issue resolution through completion.
- Oversee Wholesale guest inquiries and reviews across retailer platforms, including Costco, Target, and other partners, ensuring appropriate resolution, cross-functional follow-up, and monthly trend reporting.
- Oversee online reputation management across supported platforms and maintain accurate business listings, including Google and Yelp, ensuring store information, holiday hours, special hours, and temporary operational changes remain current.
- 5+ years of guest service, guest experience, or related experience, including direct team leadership and people-management responsibility.
- Demonstrated ability to lead, coach, develop, and hold teams accountable for performance, productivity, quality, and service expectations.
- Strong written and verbal communication skills with the ability to communicate professionally and effectively with guests, team members, senior leaders, and cross-functional partners.
- Excellent judgment and problem-solving skills, with demonstrated ability to manage complex, sensitive, high-visibility, or escalated guest concerns.
- Strong analytical skills with the ability to identify trends within guest feedback and service data and translate findings into clear, actionable business insights.
- Strong operational mindset with the ability to develop processes, establish policies, manage complex workflows, and identify opportunities for continuous improvement.
- Demonstrated ability to manage multiple priorities and operational responsibilities across guest service, reporting, team leadership, cross-functional projects, and business initiatives.
- Strong attention to detail with an understanding of the importance of ticket accuracy, data integrity, documentation, and consistent process execution.
- Proven ability to collaborate cross-functionally with departments such as Retail, Ecomm, Marketing, WebDev, Quality Assurance, Nationwide Shipping, Wholesale, Catering, and other business partners.
- Comfortable leveraging technology, software, automation, and emerging tools to improve team efficiency, reporting, workflow management, and the overall guest experience.
- Experience managing communications across multiple guest channels, including email, phone, chat, e-commerce, retailer/Wholesale platforms, and online review sites.
- Familiarity with CRM/helpdesk, review management, order management, reporting, and quality assurance platforms. Experience with Freshdesk or similar platforms preferred.
- Strong understanding of brand reputation management, including public-facing guest communications, online reviews, business listings, and escalation management.
- Ability to operate independently, exercise sound discretion, prioritize urgent business needs, and drive initiatives through completion.
- Must be able to work 2-3 days per week in our Culver City, CA office.
- Must be legally authorized to work in the United States without restriction.
Apply now to start your wellness journey at Pressed!
See All 31 Guest Relations Specialist Jobs
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Find JobsGuest Relations Specialist Job Market
Who's Hiring
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What Employers Look For
The qualifications that appear most often in guest relations specialist jobs.
- High school diploma or associate degree with one or more years of customer-facing service experience
- Strong verbal and written communication skills across in-person, phone, and email channels
- Experience with property management systems, CRM platforms, or ticketing software
- Ability to de-escalate complaints and resolve guest issues calmly under pressure
- Professional appearance and demeanor consistent with brand or property standards
- Availability for flexible scheduling including evenings, weekends, and holidays
Tips for Your Guest Relations Specialist Job Search
Tailor your resume to service metrics
Guest relations specialists are evaluated on outcomes, so list concrete examples like reduced complaint resolution times or improved satisfaction scores. Reviewers scan for evidence you can turn difficult interactions into positive ones, not just that you've worked in a customer-facing role.
Highlight multilingual or cultural competency
Many employers in hospitality and healthcare prioritize candidates who can communicate across language barriers or navigate culturally sensitive situations. If you speak a second language or have cross-cultural service experience, put it near the top of your resume, not buried in a skills list.
Apply early to roles that fit
Migrate Mate lists guest relations specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Search by property type, not just job title
Guest relations roles differ significantly between a luxury hotel, a hospital system, and a residential building. When targeting openings, filter by the environment that matches your background, since interviewers will probe your familiarity with that setting's specific service standards and clientele.
Prepare a scenario-based answer bank
Interviews for guest relations roles almost always use behavioral questions about de-escalation, complaint handling, and VIP situations. Draft three to five real examples from your experience that you can adapt to whatever question format the interviewer uses, including STAR or open-ended prompts.
Follow up with a service-oriented thank-you note
A post-interview thank-you that references a specific detail from the conversation signals attentiveness, the core trait this role demands. Send it within 24 hours, keep it brief, and tie one of your examples back to a challenge the hiring manager mentioned.
Guest Relations Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most guest relations specialists?
The most active employers for guest relations specialists right now are Team FX, LG Electronics, and Dorchester Collection, and the most openings are in Texas, California, and South Carolina, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest in hospitality, healthcare, and luxury residential properties.
How many guest relations specialist jobs are remote?
About 14% of guest relations specialist openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most roles in this field. Sub-areas such as virtual concierge services, online community management, and remote patient liaison work are more likely to offer flexible or fully remote arrangements than on-site hotel or venue roles.
How do you become a guest relations specialist?
Start by building direct customer service or hospitality experience in a front-facing role such as front desk agent, patient services coordinator, or retail associate. Develop familiarity with CRM or property management software used in your target industry. Pursue employer-recognized credentials in hospitality or customer experience if your target employers list them, then apply to entry-level guest relations openings and use each role to build a record of measurable service outcomes.
Can you get hired as a guest relations specialist with little experience?
Yes, many employers will hire candidates with limited direct experience if you can demonstrate strong interpersonal skills, composure under pressure, and genuine service orientation. Roles in extended-stay hotels, senior living communities, and outpatient clinic settings are often more open to candidates building their careers. Emphasize any volunteer, retail, or food-service experience where you resolved complaints or managed difficult interactions, and frame it in terms of outcomes.
What does the guest relations specialist interview process look like?
Most employers run a two-to-three stage process starting with a phone or video screen focused on your service philosophy and availability. A second in-person or panel interview typically includes behavioral questions about handling complaints, managing VIP guests, and working under pressure. Some hospitality and healthcare employers add a brief role-play scenario to observe how you handle a difficult guest interaction in real time before making an offer.
Where can I find and apply to guest relations specialist jobs?
You can find and apply to guest relations specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and target industry, then apply directly to each listing that fits.
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